Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,607 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,607 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 13th September 2025

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Tower 5 star review on 1st September 2025

244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The reason I have rated the Airwave Fryer as "normal" is because the instructions that come with the product are pretty poor. Two examples:- There is a "wash" setting on the temperature control but no reference in the instruction book as to how you would use it. There is a small recipe book included, but despite all the illustrations, in both books, showing chips, there is no guide as to how you actually cook them. In fact the recipe book doesn't mention them at all. We have now purchased a couple of recipe books for Airwave Fryers and will, over the next months, attempt, by trial and error, to get best use from this product. The big disappointment is the lack of information about using the fryer, making it difficult to give it a decent rating.”

Helpful Report

Posted 10 years ago

“Very disappointed that no recipe or clear instruction booklet was provided - the customer has to work it out for themselves!!! It does NOT work with your stated 1.5 litre to cook soup. I like the design - I am however uncertain how robust the jug is and if a replacement is readily available or at what price if required?”

Helpful Report

Posted 10 years ago

“The Tower 5.5 Litre Aluminium Pressure Cooker model T80207 is a very basic model, which only operates on one pressure, that is full pressure. The instruction book on this model is the let down, it is very poor, this needs to be re-written thoroughly by someone that understands this pressure cooker fully, and understands the basics of a pressure cooker. Referring to this instruction book, the whole of the instructions and some of the parts become extremely confusing within the context. There is a lack of trivets / baskets with this model, it only has one shallow basket with it, when it could comfortably use a deeper basket allowing more produce to be placed into the cooker. Customer service is okay once you have made contact, but the methods of making contact are poor, or indeed non-existant, as emails are never answered (I sent an email every day for a fortnight), the message box on the website is never answered (I sent out a few of these), and the telephone number given is a 0844 number, which cost me 40p for the two minutes and five seconds (2.05) I was on the phone to you, this being made up of one minute (1) of listening to music, then one minute and five seconds (1.05) of speaking to a young woman who was able to help me, and phoned me back to give me further information regarding the only working pressure of this cooker (the instruction book is confusing, leading one to believe that there is a possibility that there might well be three working pressures, the same as the old weight regulated pressure cookers, most notable made by the Prestige company). So to summarise, this pressure cooker is okay, but don't expect too much, you are probably better off keeping your old pressure cooker and re-newing the gaskets and valves etc.”

Helpful Report

Posted 10 years ago

“Seemed great at beginning. everything worked fine until roasting croutons, when porcelain came of and pan broke without warning”

Helpful Report

Posted 10 years ago

“I purchased a Vitablend and within 1 week the o ring on broke on the small cup causing the fluid to leak out when blending, I sent an email asking how I could replace this, but never received a reply”

Helpful Report

Posted 10 years ago

“Unfortunately this item had to be returned electric plug did not fit into pan and there was a small piece broken of the plug holder”

Helpful Report

Posted 10 years ago

“I Bought a Tower 7.5 ltr stainless steel pressure cooker, there wasn't any recipe book, I think it is very poor not to supply some more info on how to use it.”

Helpful Report

Posted 10 years ago

“Stone effect Pans seem ok.I would of liked a infuser lid for the large saucepan & after reading the history provided, was very disapointed to find they were not made in the uk, but made in china! If i had had known this i would not of purchased.”

Helpful Report

Posted 10 years ago

“I bought the 5L Multi Cooker from Ideal Shopping Channel and found the instructions on how to cook food such as pasta not there! hence I had to improvise when I tried to cook spaghetti, other then the lack of a cooking instructions the product looks good and so far does what it says although I have not used all its functions as I have only had it less then a wk.”

Helpful Report

Posted 10 years ago

“Cannot as yet give a higher rating as I am waiting for a response to a problem I have reported with my purchase of a 7 piece Infinistone Pan Set (Blue). The lid for the largest saucepan does not fit. It is too big and will not fit inside the rim of the pan. I am still hoping for a reply offering to send me a lid that WILL fit!”

Helpful Report

Posted 10 years ago

“Saucepans were good and the large frying pan is great but one of the other frying pans is very bad and has stained after the first use and we are unable to get the stain off and everything you try to cook in it sticks to it”

Helpful Report

Posted 10 years ago

“Although the saucepans are good and making scrambled eggs and porridge are no longer a chore to clean the pan, they are not going to last that long. I am an ex teacher of H Ec. and look after my equipment but already the outer coating of the saucepans is marked as it does not appear to be that thick. The inner ceramic layer of the saucepans already has a small chip on the surface despite using wooden or silicone utensils and a saucepan guard to protect them in storage. Not totally convinced therefore of their longevity.”

Helpful Report

Posted 10 years ago

“The small saucepan does not start the induction cooker.”

Helpful Report

Posted 10 years ago

“Not received item yet Web site a little difficult to find to put in any promo codes could be made easier I think once sorted that out not to bad”

Helpful Report

Posted 10 years ago

“Salt and pepper grinders working satisfactorily.”

Helpful Report

Posted 10 years ago

“poor product description, ie no basket capacity size stated, extended warranty incorrectley dated (purchase date), dissapointed with product performance, if item fails would not replace with same.”

Helpful Report

Posted 10 years ago

Tower is rated 4.2 based on 5,607 reviews