Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,456 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,456 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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A C.Layton

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a 7 piece pan set (charcoal) from Ideal world last December and I am now on my 4th set of lids!, ideal world have changed them every time but my question is why are they going rusty on the inside of the lids? we have looked after them as per instruction but still going rusty. As previous reviews I brought these pans thinking I was buying a quality product but now I am not so sure, can you rebuild my confidence in Tower? Regards Andy aadkins@ppg.com”

Helpful Report

Posted 9 years ago

“We bought the pans from ideal world, two large pans, three smaller pans and two frying pans. The frying pans after a couple of weeks started to go brown and everything that we cooked in them stuck to the bottom of them. The large pan has a silver tower logo plate on the handles and a couple of them have fallen off. Also the enamel is coming off the side of the pans. Very disappointed with the purchase we made.”

Helpful Report

Posted 9 years ago

Hello, Thank you for taking the time to provide your comments. We are sorry to hear that you are unhappy with your items, if you require any further assistance please do not hesitate to email us at: customerservice@towerhousewares.co.uk or call on our new contact number: 0333 220 6066

Posted 9 years ago

“I bought a 7 piece Tower pan and pot a few weeks ago for a new house, and used them for the first time yesterday. Within a minute of being on the hob, containing nothing but olive oil, the large frying pan had discoloured badly, and no amount of cleaning would remove the large collection of marks across the centre of the inside of the pan. Very disappointed.”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to provide us with a review. I have contacted you via email to address your issues further. Kind Regards Tower Housewares Customer Services

Posted 9 years ago

“Initially made up to get the pan set from Ideal World, threw out all metal utensils and replaced them with silicon, plastic and wood. I got the 3 pans, 2 frying, 1 sautée pan, infuser lids and steamer. The frying pans lasted about 3 wks and are now unusable as EVERYTHING sticks to them and the sautée pan is heading in the same direction. The steamer and lids are good but I am very disappointed by the frying pan.”

Helpful Report

Posted 9 years ago

Good Afternoon, Thank you for taking the time to provide us with a review. I have contacted you via email to address your issues further. Kind Regards Tower Housewares Customer Services

Posted 9 years ago

“We bought a Tower ceramic frying pan, thinking it was a quality item. A few months of use and it lost it's non-stick properties. The pan gradually turned a brownish colour on the sides and never again turned white when hot. We certainly didn't overheat it or scrub it until a few months after purchase. By then is was as difficult to remove food residues as any other conventional pan except by scrubbing with a pan scourer. We used the non-scratch nylon variety, but this is proving quite a chore each time we use it. Unfortunately, we haven't yet found the guarantee, but are most disappointed with the product.”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to provide us with your comments. I have contacted you via email to discuss this matter further. Kind Regards Tower Housewares Customer Services

Posted 9 years ago

“I also bought a pan set from Ideal World and they too are not non stick .Started off well but after only a few uses are awful ,wont even clean .Very disappointed”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to provide us with your comments. I have contacted you via email to discuss this matter further. Kind Regards Tower Housewares Customer Services

Posted 9 years ago

“Like others we bought 7 piece set from ideal world Feb this year, like other reviews pans stick, are discoloured, and show pitting marks. Not professional cookware, and would not recommend”

Helpful Report

Posted 9 years ago

“After using this about 4 times since being purchased in May 2015 so only 8 weeks of low use, the rear hinge has snapped and sheared off when the oil had already heated up and I had to struggle to get the lid back down. I have used a competitors Deep Fat Fryer prior for several years without any problem. The Fryer itself works great . I will be contacting Tower for a replacement .”

Helpful Report

Posted 9 years ago

Good Morning David, We're so sorry to hear that you have been having problems with your fryer. We will be in touch directly to discuss your replacement options. Kind Regards, Tower Customer Service Team

Posted 9 years ago

“Bought the electronic salt and pepper mill. Lovely design , however these struggle when in use. Even with good batteries, these aren't as good as I'd have expected. These are also described as having "LEDs" that illuminate when in use, but they are just a small ordinary bulb, which will no doubt fail much more quickly than an LED would have.”

Helpful Report

Posted 9 years ago

Good Afternoon Stuart, We are sorry to hear that you are not fully satisfied with the performance of your grinders, and as such will be in touch directly to discuss your options. Regarding the lights on the units, I can confirm they are LED bulbs and as such are of a long life capability. Many Thanks, Tower Customer Service Team Tel: 0871 221 3623 Email: customerservice@towerhousewares.co.uk

Posted 9 years ago

“Bought this as a fairly cheap standby for our Tefal Actifry which is in for repair. This is not a versatile product as it has no paddle to move the food around. The topsection gets incredibly hot which makes it awkward when you need to turn the food. I was burned the first time I used it. It will certainly become our standby. Too dangerous for normal use.”

Helpful Report

Posted 9 years ago

Good Morning Raymond, We are sorry to hear that you are not fully satisfied with your new Air fryer. The reason it does not have a paddle is because it cooks through convection (similar to a fan oven) and as such does not require the food to be regularly turned. The halogen heater at the top is very hot, but a lid stand is provided for when access to the oven is required during cooking. If you need any advice on how to safely use the cooker, please don't hesitate to contact us directly. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 9 years ago

“I got this device just few days back. It is a good copy of nutribullet but I am not really impressed with the performance. Just tried to make one recipe from the book which came with the Tower Vita Blend. When I used the cross blade it was leaking so I gave up the idea of using it and used the flat blade. Surprisingly it started losing power and I had to throw the contents of shake in the bin. Wasn't a really good experience for me. I got so disheartened that I packed it back and now it is lying in the store. Surprisingly it comes with a long warranty. After experiencing the product, I didn't even bothered to call the customer service.”

Helpful Report

Posted 9 years ago

Good Morning Hussain, Thank you for your review, we will be in touch directly to discuss your options. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 9 years ago

“We have now had this set of pans replaced twice as the handles on the lids keep working loose. The smallest pan lid seems the worst having to tighten the screw on the lid after every use.They were purchased from Argos - who I must say have been very good . But now we are having to return 2 sets as the lids cannot be supplied separately. I DO WISH SOME AT TOWER WOULD GET IN TOUCH !! and sort this issue John H”

Helpful Report

Posted 9 years ago

Good Morning Mr Howell, We are very sorry to hear that you are experiencing problems with your pans. We will be in touch shortly to discuss your options with you. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 9 years ago

“The roaster tin is described as 'non-stick' but we had a lamb joint over Easter weekend and had to soak and work very hard to get the stuck on meat off the tin. Disappointing”

Helpful Report

Posted 9 years ago

Good Afternoon Scott, We are sorry to hear that you have experienced some difficulty with cleaning your pan. We will be contacting you directly with additional care instructions that will hopefully be of assistance. Kind Regards, Tower Customer Service Team

Posted 9 years ago

“i purchased this item to replace an old one and i have to say was very disappointing in it. the various disc were hard to use on the bowl a lot if fiddling to get the lid on, the whisk attachment was useless in whisking . on the upside the motor base is very stable and the blender attachment was good. found the item to be very overpriced for quality and feel the plastic bowls to be flimsy and sad to think nothing is dishwasher safe.”

Helpful Report

Posted 9 years ago

Good Afternoon Karen, We are sorry to hear that you are disappointed with the performance of your blender. If you would like to contact us we will be happy to discuss your options with you. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 9 years ago

“bought digital electric pressure cooker leave a burned crust of food on the bottom of inner pan use enough liquid so thats not the problem”

Helpful Report

Posted 9 years ago

Good Morning Audrey, We are very sorry to hear that you are dissatisfied with your new cooker. You will be contacted directly with further information and advice on cooking times and temperatures. Kind Regards, Tower Customer Service Team

Posted 9 years ago

“i many have given a higher star rateing only after a month of purchaseing my soup maker it doesnt work and i can not find a phone number or where to contact to get it sort so not happy!”

Helpful Report

Posted 9 years ago

Good Morning Ann Marie, We are sorry to hear that you are having problems with your soup maker. If you would like to reply to our email to discuss your issue and options we would be happy to help. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 9 years ago

“The blender/cross cutter attachment leaked on first usage. Filledblender with water and left on draining board to soak a while, and the water leaked out. Overall impression, not good quality, and a very poorly explained book. Chose a Nutribullet instead and very happy with results.”

Helpful Report

Posted 9 years ago

Good Afternoon Lesley, We are very sorry to hear that you were unhappy with your blender purchase. Unfortunately, all brands of electrical appliances will occasionally have faulty units. Upon request, we are able to replace faulty or damaged parts and also provide additional reading material. We hope you are happy with the solution to your concerns. Kind Regards, Tower Customer Service Team

Posted 9 years ago

“I was initially vey pleased with these pans, they were truly the best non stick pans I have ever used, the ceramic was a dream to cook with and clean afterwards. The value for money I felt was very good too having purchased the 5 piece set for ariund £50. Sadly, I had to return mine to the retailer due to the black exterior not being hard anodised or equivalent, effectively as soon as i started to use them they scratched and scuffed away. So the pans were good quality but not entirely. They would have been best left stainless steel on the outside, I'd buy them. But not these”

Helpful Report

Posted 9 years ago

Good Afternoon Frank, We apologise that the exterior of your pan set did not meet your expectations. We will refer your observation to our QA and department for further investigation. We hope that your issue was dealt with swiftly by the retailer and we are sorry for your inconvenience. Kind Regards, Tower Customer Service Team

Posted 9 years ago

“I bought this to replace my old aluminium lid type one. It heats up very quickly which is good but I have to maintain the control knob at a low setting to simmer/ slow cook so it feels I have very little control of the temperature settings. The glass lid lets you see how the cooking is doing but it does not make a tight seel with the metal base so if the temperature is high , the meat juices bubble and escape from some parts of the side which did not happen with the old metal lid type. It is well built and seems value for money,but I prefer my old one .”

Helpful Report

Posted 9 years ago

Good Morning Brian, We are sorry to hear that you are disappointed with you pan. A member of our customer service team will be in contact with you directly to discuss your options within 24 hours. Many thanks Customer Service Team

Posted 9 years ago

“I believe this pressure cooker to be faulty. It leaks both from the top of the lid in the timer casing and it drips from the rim. The silver timer casing itself comes away from the body to the lid and the well in which it sits gets pooled with water.I have written two previous emails asking for instructions to send it back to you but have not heard from you regarding this at all. Please at least acknowledge my request at least. Regards R.Newstead”

Helpful Report

Posted 10 years ago

Hi Rosalind Thank you for taking the time to review our item. I apologise that the product was not to your satisfaction. Our customer service team have now emailed the information on how to return the item for a refund or a replacement. Many thanks Tower Customer Service

Posted 10 years ago

Tower is rated 4.2 based on 5,456 reviews