Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,573 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,573 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant air fryer I’ve bought another to use in my caravan. Not using my oven since buying my first tower air fryer nearly 3 years ago. Really good value too.”

Helpful Report

Posted 2 years ago

Hello Thanks for your wonderful comments about your Tower Air Fryer. Everyone here at Tower HQ was delighted that you came back to us to purchase your second Air Fryer. With our best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“No Chinese items for me I buy British whenever possible, plus it was manufactured in the town I was born. Proud to buy British. Thank you.”

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Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Here at Tower we are very proud of our heritage with our Great British designs, innovation and excellence since 1912. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Items were delivered very quickly. Impressive.Thanks so much”

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Posted 2 years ago

Hi Many thanks for choosing Tower to make your valuable purchase. We were delighted to read about your smooth order and delivery experience. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use airfryer. Simple instructions and minimal packaging. A great product at a great price”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read you are finding your Air Fryer easy to use - rest assured our Customer Services Team are always available should you require any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Twin drawer air fryer:: love this piece of kitchen equipment and use it nearly everyday. I feel it is a saver on electricity and especially live the succulent grilled chicken. So easy to use out of the box - love it. Cheers, Max”

Helpful Report

Posted 2 years ago

Hello Max, What wonderful 5 star comments to receive about your Tower Air Fryer !! Everyone here at Tower was delighted to read your review - thanks for choosing Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“5 is the rating I would give. Its easy to set up and been used both indoors and outside in the garden. Heats up very quickly and temperature is easily adjusted.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your valuable review about your Tower product. Our customers feedback and comments are very important to us and we really appreciate your 5 star rating. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I'm v pleased with the recent purchase in RGold tapered at the base it's Great! Heats up quickly really hot & brand new. "Cheers to that."”

Helpful Report

Posted 2 years ago

Hi Suzie, Thanks for your kind words about your Tower Rose Gold kettle. We hope you visit our website again very soon Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just purchased your air fryer and tried some frozen chips as a start very pleased with the results not sure about the grill plate and can’t see any mention in the manual”

Helpful Report

Posted 2 years ago

Hi Maggie Many thanks for your 5 star comments and indeed for your valuable purchase of your Air Fryer - we were all delighted you selected Tower. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent well made product and easy to use and it was easy to order on there website”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind 5 star review about your Tower product and indeed how you used our website. Here at Tower we love hearing our customers feedback which always allows us to improve our products and services. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Looks nice and fast at boiling. 5 star”

Helpful Report

Posted 2 years ago

Hi Ronald, Many thanks for taking the time to leave your 5 star comments about your Tower product. Everyone here at Tower really appreciates your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tried fry’s on fixed settings and they were perfect what more can I say very satisfied”

Helpful Report

Posted 2 years ago

Hello Gerrard, It was wonderful to read your comments about how you've used your Tower Air Fryer. Our Air Fryers are so versatile and we hope you enjoy cooking more delicious meals. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Just purchased the fuel Tower air fryer. I love it! Makes cooking a meal for the four of us a breeze. The meal option where it’s sorts out turning on the other basket is brilliant. Really happy.”

Helpful Report

Posted 2 years ago

HI Sharon, Thanks for your wonderful 5 star comments about your Air Fryer. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“The product does everything the box says it does. You need to read the instructions carefully before using but it doesn't take an Einstein to understand them. All in all very good value for money”

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Posted 2 years ago

Hi David, Thanks for taking the time to leave your comments about your Tower product - we were delighted to read it was as you expected. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“This missus absolutely loves it. Has used it everyday since buying it for her. Great machine, would recommend it.”

Helpful Report

Posted 2 years ago

Hi Jon, Thanks for your 5 star comments and for choosing Tower to make your valuable purchase. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Over the moon with the BBQ.ordered it and it was delivered the next day.very pleased with the product.”

Helpful Report

Posted 2 years ago

Hi, It was great to read your 5 star comments about the order and delivery experience for your Tower BBQ. Thanks for choosing Tower to make your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good product makes day to day life easier”

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Posted 2 years ago

Hi Ben, Thanks for your 5 star comments about your Tower product, Everyone here at Tower HQ really appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I wish I bought a duel air fryer months ago not had the oven or hob on since I got it”

Helpful Report

Posted 2 years ago

Hi Kay Thanks for choosing Tower for the purchase of your Air Fryer. We hope you continue to enjoy using your Air Fryer - should you have any enquiries our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Speedy deliver. No issues.”

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Posted 2 years ago

Hi Siobhan, Thanks for taking the time to leave your 5 star comments. We were delighted to read your delivery experience by our courier partners was a smooth one. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very nice Thankyou”

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Posted 2 years ago

Hi John, Many thanks for choosing Tower to make your purchase. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Had a microwave with three year warranty. After a year of use started to show rust on inside of door. Tower, after I send relevant evidence, sent out a new microwave with apologies. Prompt and efficient response.”

Helpful Report

Posted 2 years ago

Hello Mrs Case, Thanks for your 5 star comments about your recent contact with Tower. Our products warranty provides our customers with peace of mind in the rare event that a fault should occur with their product. I was delighted to read our Customer Services Team had resolved your enquiry to your satisfaction. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,573 reviews