Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,639 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best product I've been purchased”

Helpful Report

Posted 10 months ago

Hello Elliot Many thanks for your 5 star comments about your Tower Kettle. We do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 10 months ago

“I had a ninja airfryer (single 3.6l) and I asked santa for a new double. Omg it's absolutely gorgeous I cannot wait to cook with it!!”

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Posted 10 months ago

hello Shannon I was delighted to read your 5 star comments about receiving your new Tower Air Fryer from Santa. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 10 months ago

“excellent product”

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Posted 10 months ago

Hi Leeanda Thanks for your 5 star comments - I was delighted to read your excellent comments. Rest assured our Customer Services Team are always available should you require any assistance in the future. Keith - Group Customer Services Manager

Posted 10 months ago

“Happy Christmas A gift from my daughters and I’m so happy breakfast never tasted so good”

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Posted 10 months ago

Hi Jenni Thanks for your 5 star review - here at Tower we love hearing from our customers. We hope you continue to cook great breakfasts in your Tower product. Keith - Group Customer Services Manager

Posted 10 months ago

“So easy to use”

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Posted 10 months ago

Hello Thanks for your 5 star comments. It was so pleasing to read how easy your product is to use. Keith - Group Customer Services Manager

Posted 10 months ago

“Good object”

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Posted 10 months ago

Hello Eileen Thanks for your kind words about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 10 months ago

“Easy to use easy to clean”

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Posted 10 months ago

Hello June Many thanks for your kind words. Here at Tower we are very proud of our products - if you have any enquiries we can help with in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 10 months ago

“Brilliant microwave works very well 20L”

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Posted 10 months ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower Microwave. Kindest regards Keith - Group Customer Services Manager

Posted 10 months ago

“Excellent customer service. Friendly, polite and efficient. Spare part arrived within days. Very satisfied.”

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Posted 10 months ago

Hi Wendy Thanks for your wonderful comments. I was so pleased to read how our Customer Services Team helped with your recent enquiry and your spare part arrived safely. Rest assured our Customer Services Team are always available to help should you have any more enquiries in the future. Keith - Group Customer Services Manager

Posted 10 months ago

“Very good price and 4.2 lite capacity qnd just love ot”

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Posted 10 months ago

Hello William Many thanks for your kind words about your Tower product. Thanks for being such a great customer of ours. Keith - Group Customer Services Manager

Posted 10 months ago

“We have the Tower Vortex Vision 9L Dual Basket Air Fryer and find it versatile, reliable, easy to operate and clean.”

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Posted 10 months ago

Hi I was so thrilled to read your wonderful comments about your Tower Vortex Vision 9L Air Fryer. I do hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 10 months ago

“bloody brilliant xxxx”

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Posted 10 months ago

Hello Rosie Many thanks for your wonderful comments about your Tower product. Your review certainly made us smile :-) Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Tower has resolved my dispute with a satisfactory outcome. As I’m unable to edit or remove my previous review. My 2nd review to acknowledge and recommend Tower. I am a happy customer and would 100% purchase again. Thank you.”

Helpful Report

Posted 10 months ago

Hello Mrs Paton Many thanks for your kind review. Here at Tower our customers comments are so important to us and we always revisit these comments where we feel we could have improved on our initial response. I was delighted to read you gave us this opportunity and we resolved your enquiry in full. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 10 months ago

“I have just got my kettle toaster bread bin canisters and utensil and cookie jar and I am over the moon with them”

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Posted 10 months ago

Hello Glenda, Many thanks for your wonderful comments and indeed your very valuable order. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 10 months ago

“So easy to use and time meals cooking Really good size easy to cl”

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Posted 10 months ago

Hello Linda Many thanks for your 5 star comments about your Tower product. If you do need any help in the future please feel free to contact us - we'd be delighted to hear from you. Keith - Group Customer Services Manager

Posted 10 months ago

“I was a little apprehensive at first, but when I started using it. I love it ,I use it most days. And I feel so much more confident. Trying different recipes. Thankyou tower.”

Helpful Report

Posted 10 months ago

Hello Carolann. It was wonderful to read your review about your Tower Air Fryer. Here at Tower we understand using a new product can be a little daunting at first - that's why our Customer Services Team are always available to help should you need us. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Tells you all you need to know about using the Air Fryer”

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Posted 10 months ago

Hello Phil, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“Thank you elle for your kindness and amazing costumer service, you helped me enormously so very happy elle thank you again.patricia mcgrory ❤️”

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Posted 10 months ago

Hello Patricia Many thanks for taking the time to leave your 5 star comments about the recent service received from Elle within our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Unfortunately decided the product was too large for just the two of us. Returned the product via Yodel 03/12th. Following call wth Ellie at customer service.”

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Posted 10 months ago

Hello John Thanks for taking the time to leave your valuable comments. We were sorry to read your product wasn't for you but we do hope you'll visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 10 months ago

“Love the colour love it need a microwave in the same colour”

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Posted 10 months ago

Hello Patricia Thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 10 months ago

Tower is rated 4.2 based on 5,639 reviews