Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,567 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect size and fits in storage cupboard”

Helpful Report

Posted 8 months ago

Hi Kim We were delighted to read your Tower product was as expected. We hope you visit our website again very soon to check out our fantastic range of products. Keith- Group Customer Services Manager

Posted 8 months ago

“Enquired re roasting bags if they were ok to use. Joseph answered very quickly that they were. Really good service.”

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Posted 8 months ago

Hi Kathy I was delighted to read your kind words about how Joseph from our Customer Services Team helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“The product is amazing and very reasonably priced.”

Helpful Report

Posted 8 months ago

Hi Thanks for your wonderful comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. If we can help in anyway in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 8 months ago

“Great service..g quality”

Helpful Report

Posted 8 months ago

Hello Adrian, Many thanks for your kind words. We were delighted to read about the service received for you Tower product. Keith - Group Customer Services Manager

Posted 8 months ago

“Cooking 🍳 easy for me”

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Posted 8 months ago

Hello David Thanks for taking the time to leave your 5 star comments. We were delighted to read how much you are enjoying your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Brilliant”

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Posted 8 months ago

Hi Thanks for your 'brilliant' 5 star comments about Tower. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Very happy with my Air Fryer”

Helpful Report

Posted 8 months ago

Hi Thanks for your kind review. Everyone here at Tower HQ was delighted to read how happy you were with your Air Fryer. If we can help at any point in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 8 months ago

“The tower deep fat fryer made us happy because it just the right size for kitchen when we are frying our food ect.”

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Posted 8 months ago

Hello Norma It was wonderful to read your comments about your Deep Fat Fryer. Here at Tower our customers comments and feedback mean so much to us. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“great store”

Helpful Report

Posted 8 months ago

Hi Moe Many thanks for taking the time to leave your 5 star comments about Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 8 months ago

“It was good”

Helpful Report

Posted 8 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. I was delighted to read everything was 'good' with your product - rest assured our Customer Services Team are always available if you need any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Smooth transaction and delivery”

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Posted 9 months ago

Hi It was wonderful to read your recent order and delivery experience was a smooth transaction. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 9 months ago

“Not tried it yet but looks very good nice colour looks forward to using it soon”

Helpful Report

Posted 9 months ago

Hello Keith Thanks for your kind words and indeed your valuable order. Should you require any help with your product our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“In the past few months I have purchased 2 tower products. The first my hoover and now my air fryer. Both excellent value for money and so easy to use”

Helpful Report

Posted 9 months ago

Hi Debra, It was wonderful to read your 5 star review. I was delighted to read how you returned to Tower to purchase your Air Fryer. Thanks for being such a great customer Keith - Group Customer Services Manager

Posted 9 months ago

“Easy to use,cooks very well, every bit as good as the much more expensive brand. Excellent value for money Would definitely recommend”

Helpful Report

Posted 9 months ago

Hello Janice, It was wonderful to read your 5 star comments about your Tower product. Thanks for your valuable order and for being such a great customer of Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 9 months ago

“Purchasedvthis item to replace an old one really pleased with it the price was very reasonable wouldn't let me download photos.”

Helpful Report

Posted 9 months ago

Hi Evaline It was wonderful to read your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance moving forward. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Just received but love it, looks simple to use and well made.”

Helpful Report

Posted 9 months ago

Hello Susan, Thanks for taking the time to leave your comments and your picture of your Tower Air Fryer. Here at Tower our customers comments and feedback are so important to us. Thanks for being a great customer of Tower. Keith - Group Customer Services Manager

Posted 9 months ago

“Very stylish am sturdy. Suits our kitchen perfectly. Sold as seen. Better than expected!”

Helpful Report

Posted 9 months ago

Hello Laura Thanks for your kind words and indeed your very valuable order from Tower. We hope you enjoy using your product - should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

“Very happy so far can't wait to use the rotisserie”

Helpful Report

Posted 9 months ago

Hello Matthew, Many thanks for your kind words about your Tower product. It was great to read how happy you were - should you need any assistance in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

“Fab service love My kichen appliances”

Helpful Report

Posted 9 months ago

Hi Thanks for taking the time to leave your 5 star comments. Everyone at Tower HQ was delighted to read how much your love your new Tower product. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Brilliant customer service I had a couple of lids aririve with one lid broken, they went above and beyond to solve the problem and couldn't have been more apologetic. I bought the black diamond set of pans and you need not use oil in the frying pan because the no stick surface is 7 times better than normal Seriously impressed with these products and the customer service. There a must have in anyone kitchen and they look like they should cost double. Brilliant”

Helpful Report

Posted 9 months ago

Hello Robert Many thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Should you have any enquiries in the future our Team would love to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

Tower is rated 4.2 based on 5,567 reviews