Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,640 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the service I got from your customer services was very helpful I believe the young ladies name was Megan thank you and I love my set of saucepans and my sauce pan and I will be purchasing on line some frying pans etc Gwyneth Barnes”

Helpful Report

Posted 8 years ago

“This Air Fryer is brilliant. Very fast cooking, seems a bit smaller inside than I imagined but still a brilliant air fryer.”

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Posted 8 years ago

“great quality and very easy to use!”

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Posted 8 years ago

“7 Litre pressure cooker. Great product. Instructions could be clearer e.g. make sure the written instrctions refer exactly to the parts page. Also, more recipes would be helpful to a pressure cooker novice.”

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Posted 8 years ago

“Absolutely love my 2 piece frying pans not only do they look beautiful, but cook beautifully and are super easy to clean.”

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Posted 8 years ago

“I like the fact that the 11litre pressure cooker is light but sturdy. Its deep enough for full capacity steaming. Tightly sealed too. Cooks quickly enough. No assembling required for the product and easy to clean. Brilliant shopping from tower, I'm impressed.”

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Posted 8 years ago

“you have to keep turning chips or bottom do not gef brown good for price”

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Posted 9 years ago

“Needed to return and exchange the first set of 5 pans, one of the pans having an imperfection in its ceramic coating. The store insisted all 5 pans be returned. The set does not include what I would call a one person pan, a 14 cm pan, the smallest pan being 16 cm. When washing the pans, water and soap will gather under each lid handle, the only way to get rid of the excess water is to unscrew the handle in order to dry the lids thoroughly. Apart from those minor irritations, the pans perform extremely well, giving good results every time.”

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Posted 9 years ago

“The product cooks beautifully. I would recommend it.”

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Posted 9 years ago

“Great value for money. Does what it says on the box.”

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Posted 9 years ago

“After our second air wave low fat air fryer broke after 2 years of using, we have been looking to buy another one. Previous two mentioned have been bought in one of the cheap stores and item's price was around £30. The problem was the heating element just burnt and the replacement would cost much more then the whole new thing. So we have been searching for new one and just by accident seen one in DS and for promotional price, as this store was reducing prices due to near closure. Since we picked our alien, as we nicknamed it, because really looks like alien, we are happy to use it nearly every second day for making fish, heating of meals, baking the rolls, making chips and many more... This was really great buy and also the fact, we could extend our warranty for free makes this purchase to feel like bargain of the year... Only one thing makes me sad: the print around the knobs disapears, so soon won't know the temperature levels.”

Helpful Report

Posted 9 years ago

“Airwave Low Fat Fryer: The product cooks evenly and heats up quickly and definitely cooks thoroughly. There are many parts but it is quite easy to wash. Food tastes good cooked this way and is a good substitute for those who do not have a fan oven,”

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Posted 9 years ago

“looks good & boils quickly, easy to clean.”

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Posted 9 years ago

“Purchased 4 liter pressure cooker. So far have mixed feelings it kind of works fine, however instructions are not straight forward and a bit chaotic. Some more pictures and diagrams would be useful. Steam seem to leave through the handle before it reaches proper pressure. However it seems fine after pressure is high enough. Food was cooked perfectly, however nearly burned because to much steam escaped before I've learned how it works.”

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Posted 9 years ago

“Purchased a Fat Free Fryer - does what it says on the tin - nice size drawer. First time I have purchased a Tower product and it seems good quality and well made.”

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Posted 9 years ago

“Wonderful Product. Very Efficient, yields good results. Happy overall.”

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Posted 9 years ago

“Im very happy with the product, its easy to use and a very practical item. I can literally cook anything in it without using oil.”

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Posted 9 years ago

“Great product at a reasonable price. I would recommend the Tower automatic sensor bin.”

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Posted 9 years ago

“The product itself is excellent value for money as I also recommended this to a friend who also purchased, however the packaging was too large - it was three times the size of the item. Also the label on the item had the wrong address on - it was only due to the paperwork being correct that the parcel was delivered to me instead of the other end of the country. Improvements required in dispatch department :/”

Helpful Report

Posted 9 years ago

“I ordered an air fryer on 19/5/16,received an email on 21/05/16 to say it had been dispatched,still had not received it by 26/05/16 so I telephoned customer service who informed me that yodel the courier hadn't even picked it up from them,understandably I wasn't impressed considering I'd been given a tracking number on the 21/05/16,the girl was very understanding& telephoned me back to let me know she'd arranged for 1 to be sent out to me which I would receive today & I did, but she refunded me my postage as an apology,thankyou TOWER,customer service does work”

Helpful Report

Posted 9 years ago

Tower is rated 4.2 based on 5,640 reviews