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Tower Reviews

4.2 Rating 5,001 Reviews

79 %

of reviewers recommend Tower

Company Reviews

Product Reviews

4.2

Based on 5,001 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 2nd May 2024

Tower 5 star review on 28th April 2024

Tower 5 star review on 9th April 2024

Tower 5 star review on 6th April 2024

Tower 5 star review on 5th April 2024

Tower 5 star review on 2nd April 2024

Tower 5 star review on 2nd April 2024

161

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few week ago I gave Tower a bad review as the air fryer I purchased at xmas had a part missing. They keeped me informed saying parts are not available yet. Once I made a complaint about how long this has gone on they moved very quickly and replaced the item. Excellent service.”

Posted 1 month ago

Hi Ron Thanks for your 5 star comments. I was sorry to learn of the delays which you encountered whilst we endeavoured to source a spare part. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“H17021 4.3 Ltr Air Fryer Outstanding Performance,Versatile,usability,Smart innovative Features for Healthy Cooking Definitely Recommend this product.”

Posted 1 month ago

Hi Peter, Many thanks for your wonderful comments and kind recommendation for your Tower Air Fryer. Everyone at Tower HQ loved reading your review. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Much better than the old one that lasted a year”

Posted 1 month ago

Hello Gerald, Many thanks for your 5 star comments about your Tower product. Our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 1 month ago

“Brought this for my Caravan..What a game changer !”

Posted 1 month ago

Hi Yvette, Thanks for taking the time to leave your 5 star comments about your 'game changing' Tower product. Everyone at Tower HQ hopes you have a great time at your caravan using your Tower product. Keith - Group Customer Services Manager

Posted 1 month ago

“This is a perfect little airfryer. It doesn't take up much room, easy to clean and cooks really well. It doesn't make much noise either. The timer can be adjusted whilst cooking which is great. All round a great little airfryer.”

Posted 1 month ago

Hi Aryana Many thanks for your 5 star comments abut our Tower Air Fryer We were delighted to read how you are using your Ait Fryer - should you have any enquiries moving forward our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 month ago

“Great air fryer, cooks everything evenly and quickly, perfect.”

Posted 1 month ago

Hi Rosie Many thanks for your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Perfect in everyway many thanks”

Posted 1 month ago

Hello Sibella, It was wonderful to read your perfect comments about your Tower product. We hope you visit our website again very soon to check out our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“Impressed first meal cooked in our Tower vortex twin drawers chicken with chips a great result looking forward to having many more meals from our Air Fryer”

Posted 1 month ago

Hello Stuart Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Chicken and Chips is a great meal to cook ion your Air Fryer !!! Take care Keith - Group Customer Services Manager

Posted 1 month ago

“For the money you can't go wrong with this airfryer, loads of helpful features, and cooks the food beautifully, highly recommend”

Posted 1 month ago

Hello Steve Many thanks fort taking the time to leave your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“Really good excellent sale price so far so good , I have a ninja air fry as well but this is amazing for such a lower price would recommend it to anyone.”

Posted 1 month ago

Hi Alicy, Many thanks for taking the time to leave your 5 star comments Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. If you do have any enquiries in the future please feel free to drop us a message. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Iv always had a tower in most of my kitchen sturt,think there a great price and last along time”

Posted 1 month ago

Hi Kirk Many thanks for your 5 star comments about your Tower product. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Only used it three times so far , but it far superior and more efficient than my old one”

Posted 1 month ago

Hi Gary Many thanks for your wonderful review for your Tower product Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 month ago

“Fantastic iron heats up very quick so easy to use get your ironing done very quickly.”

Posted 1 month ago

Hi Kirsty Thanks for your 5 star comments about your steam iron from Tower. Everyone at Tower HQ was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 month ago

“Lovely kettle. Matches kitchen well. Very pleased.Thank you for excellent service.”

Posted 1 month ago

Hello Joanne Thanks for taking the time to leave your 5 star comments about your kettle from Tower. We were delighted to read how your kettle has made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“Very good and sturdy”

Posted 1 month ago

Hi Thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 month ago

“The on switch on my air fryer broke & I contacted Tower Customer service as I had an extended (luckily as less than 2 years old) warranty. They were excellent to deal with & sent me a new one within about 2 weeks.”

Posted 1 month ago

Hello Catherine, Thanks for taking the time to leave your comments. Here at Tower we understand on rare occasions items may break and when this does occur our Customer Services Team always take quick action to solve our customers enquiries smoothly. I was delighted to read this happened with your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“Very happy with my Vortx Dual basket air fryer until tonight when it was very loudly beeping as I opened both drawers ( the food was ready) I am sure I dont remember it doing that before tonight - is this correct or is it my misremembering?? I have been using it since Christmas time as the previous airfryer shorted and flamed!! Bought from B&M just before Christmas day!”

Posted 1 month ago

Hi Thanks for your 5 star comments about your Toer Air Fryer. I have arranged for one of our Customer Services Team to contact you to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“It's great 😃”

Posted 1 month ago

Hi Roy, Thank you for your lovely comments. Best Wishes, Tanya - Customer Service Operations Manager

Posted 1 month ago

“Easy to clean. Quick to cook. Easy instructions to cook. Amazing taste on the food . Highly recommended .received as a mother's day gift..”

Posted 1 month ago

Hi Dizzy Dora, It was wonderful to read your 5 star comments about your Tower product and how easy you are finding it to use. I hope you had a lovely Mothers Day . Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Just bought it 4.3L just so excited to use it fingers crossed hopefully it will keep the MRS happy.”

Posted 1 month ago

Hello Thanks for your 5 star review for your Tower Air Fryer. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 1 month ago

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Tower is rated 4.2 based on 5,001 reviews