Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,635 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to handle..”

Helpful Report

Posted 3 months ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. I was delighted to read how easy you are finding your product to use If we can assist in anyway please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 3 months ago

“My new Tower Air Fryer 8 L is superb it cooks the food very quickly, and all The family enjoyed it. It saves money and time.👍 I am just sad that the Brand name is removed from the Air Fryer”

Helpful Report

Posted 3 months ago

Hello Thanks for your 5 star comments about your Tower Air Fryer. I was so pleased to read how you and your family enjoy using your Air Fryer. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 3 months ago

“Great service from Sophie at Tower new aifryer arrived very promptly after my old one had packed up”

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Posted 4 months ago

Hello Andrew Many thanks for taking the time to leave your 5 star review. Here at Tower we believe the service we provide to our customers is different to that of other organisations and I was delighted to read this was the case with your recent enquiry. Keith - Group Customer Services Manager

Posted 3 months ago

“Really impressed with the recyclable (and probably already recycled) packaging materials in the steam generator iron. Even the plug pins cap! Well done, a pleasant surprise.”

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Posted 4 months ago

Hi Iain Thanks for your kind words about Tower. Here at Tower we recognise the importance of protecting our environment and this is reflected in allof our packaging within our products, Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Seems ok at the moment make great smoothies, that’s all I’ve done in it at the moment”

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Posted 4 months ago

Hello Pam Many thanks for your 5 star comments. I was delighted to read how you are using your Tower product. If we can help in anyway our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 4 months ago

“Excellent product recommend to anyone does exactly what it says”

Helpful Report

Posted 4 months ago

Hello Many thanks for taking the time to leave your 5 star review. I was delighted to read how your expectations have been met with your Tower product Keith - Group Customer Services Manager

Posted 4 months ago

“Just tried my steamer for the first time and it was brilliant. Will save me loads of time and no need to wrestle with the ironing board”

Helpful Report

Posted 4 months ago

Hello Joan Thanks for your wonderful comments about your Garment Steamer from Tower. Everyone at Tower HQ was delighted to read your kind words and appreciates your valuable order. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 4 months ago

“Great product, does what it says on the tin 😉😁”

Helpful Report

Posted 4 months ago

Hello Thanks for your 5 star comments about your Tower product. I was pleased to read your Tower product meets your expectations. If we can help with any enquiry in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 4 months ago

“Good Quality And Fast Delivery”

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Posted 4 months ago

Hello Melvin Many thanks for taking the time to leave your 5 star review. I was so pleased to read about the smooth order and delivery experience for your Tower product. Rest assured our customer service team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 4 months ago

“Lovely sir fryer at good value.”

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Posted 4 months ago

Hello Sara Thanks for your wonderful comments about your Tower Air Fryer. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 4 months ago

“The price was competitive. The air fryer was easy to use. Very pleased.”

Helpful Report

Posted 4 months ago

Hello Many thanks for your 5 star review Here at Tower we pride ourselves on delivering quality products at affordable prices supported by excellent Customer Service. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Very good product would amend”

Helpful Report

Posted 4 months ago

Hi Many thanks for taking the time to leave your 5 star review about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 4 months ago

“Good Vale for money”

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Posted 4 months ago

Hello Sonia Many thanks for your kind words for your Tower product We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 4 months ago

“Easy to use. Made this for the first use. Definitely recommend”

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Posted 4 months ago

Hello Annette Thanks for taking the time to leave your review and photograph of your Tower product. I was so pleased to read how easy to use you were finding your Tower product. If we can help with any enquiry in the future please drop us a line - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 4 months ago

“Happy so far , easy use , not overly priced works well light and compact would recommend”

Helpful Report

Posted 4 months ago

Hello Kilkenny Thanks for your 5 star comments about your Tower product. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by excellent Customer Service. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 4 months ago

“I bought the Xpress Steam Generator Iron to replace my Tefal and i can honestly say it makes ironing a pleasure! Fab! Would definitely recommend :)”

Helpful Report

Posted 4 months ago

Hello Susie Thanks for your great comments. I was delighted to read how much of a pleasure ironing is now with our Xpress Steam Generator iron. Keith - Group Customer Services Manager

Posted 4 months ago

“Excellent product wish I had brought one sooner?”

Helpful Report

Posted 4 months ago

Hello Mark Thanks for your 5 star comments and indeed your valuable purchase from Tower. Our Customer Services Team are always on hand to help with any enquiries you may have in the future so if we can help please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 4 months ago

“I wasn’t sure what to expect my Ninja air fryer dies so I went for the tower dues layer air fryer and we are impressed Cooke’s great and has the sync setting allowing two different foods to be ready at the same time really happy”

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Posted 4 months ago

Hello Peter Thanks for taking the time to leave your wonderful comments about your Air Fryer from Tower. Everyone here at Tower HQ was delighted to read your kind words and indeed to receive your valuable order. Keith - Group Customer Services Manager

Posted 4 months ago

“Brought my new air fryer a week ago must say it’s the best item I’ve ever brought very easy to use”

Helpful Report

Posted 4 months ago

Hello Mrs Dudley Many thanks for taking the time to leave your 5 star review. Here at Tower our customers comments are so important to us. I was delighted to read your kind words about your Air Fryer from Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“I recently purchased this small slow cooker, and it has truly transformed my cooking experience! The quality of this appliance is outstanding—sturdy, efficient, and perfectly sized for my needs. As someone with a busy lifestyle, finding time to prepare healthy meals can be a challenge. This slow cooker has been a game-changer for my diet. I can easily toss in fresh ingredients in the morning and come home to a delicious, nutritious meal ready to enjoy. The even cooking ensures that everything is perfectly tender and packed with flavor, without any fuss. I love how it allows me to control the ingredients and portion sizes, making it easier to stick to my dietary goals. If you're looking for a reliable slow cooker that helps simplify meal prep while maintaining the quality of your food, I highly recommend this one! It’s become an essential part of my kitchen and my health journey.”

Helpful Report

Posted 5 months ago

Hello Numan Many thanks for taking the time to leave your 5 star comments about your Slow Cooker from Tower. Here at Tower we love providing quality products at affordable prices which help our customers who we know have busy lifestyles. If we can help with any enquiry in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 5 months ago

Tower is rated 4.2 based on 5,635 reviews