Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service & amazing top quality product. Our branding looks fantastic, we couldn't be happier - we've ordered more since and different styles! Thanks Samantha for all your friendly and professional help! So pleased I found this company, we will be back for more! :)”

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Posted 6 years ago

Hi Farrah, Thanks for leaving such a lovely review. We look forward to your next order!

Posted 6 years ago

“Massive thank you to Samantha for all the support I received regarding a recent order. She sent me many samples so that I was sure to order the right product and was extremely helpful and patient throughout. quick turn around from order to delivery and we are extremely happy with the product. this is the second time I have used this company and will continue to do so. thanks again :-)”

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Posted 6 years ago

Thanks for the review Katy. Sam and the team look forward to your next order!

Posted 6 years ago

“Leah has been excellent - products are great”

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Posted 6 years ago

Thanks for the review Jess, Leah and the team look forward to working with you again soon.

Posted 6 years ago

“I have ordered items from Total Merchandise on several occasions and I am always happy with their service. The Sales team are always very professional and helpful and go that extra mile to accommodate requests.”

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Posted 6 years ago

Hi Claire, it's lovely to hear from our returning customers! Thank you for the review and we look forward to continuing working together.

Posted 6 years ago

“Overall I was very happy with the service. Communication was good right from the quote stage to completion. We received our order soon after submitting our artwork and the bags look great.”

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Posted 6 years ago

Thanks for the review Vicky, don't forget to tag us in your photos @totalmerchandise

Posted 6 years ago

“Totally loved my purchase!!”

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Posted 6 years ago

That's what we like to hear Shaquila!

Posted 6 years ago

“My experience with Total Merchandise was amazing. The email communication from the staff is fantastic and they are extremely helpful. The quality of the product was just what we were looking for therefore I would recommend them to anyone looking for promotional merchandise!”

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Posted 6 years ago

Thanks for such a great review Sophie, we love a good recommendation!

Posted 6 years ago

“100% helpful and reliable. Excellent print quality. will use again”

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Posted 6 years ago

Thanks for the review Sue. We always aim for 100%!

Posted 6 years ago

“great service and great help from Holly”

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Posted 6 years ago

Thanks for the review Charlotte!

Posted 6 years ago

“As a first time buyer of merchandise I was a bit nervous of ordering - I need not have worried. The help and assistance with colours, design and positioning of logos, especially from Robyn, was excellent. Nothing was too much trouble and replies were very prompt. I would definitely recommend TM.”

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Posted 6 years ago

Thanks for the review Susan, no need to be nervous with us! We look forward to your next order.

Posted 6 years ago

“Great service and really good products!”

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Posted 6 years ago

Fantastic news, thanks for the review Emma!

Posted 6 years ago

“Great Customer support and very quick service time. Emails were responded to right away and I have had no problems. Cost is slightly higher than some other suppliers but my products have been good quality”

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Posted 6 years ago

Hi Phillip, Thanks for the review, we always strive to be competitive on pricing to provide the best service possible.

Posted 6 years ago

“always prompt, reliable. Nothing is too much trouble. Always ready to give advice. Can not be faulted.”

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Posted 6 years ago

Thanks for the brilliant review Daphne, always happy to help!

Posted 6 years ago

“We've been using Total Merchandise for several years now. Always an excellent service. Quick quotes, deliveries are made before the deadline and competitive rates. I've not found another merchandise supplier that comes close.”

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Posted 6 years ago

Fantastic review, we're flattered. Thank you. We hope to continue doing business with you for years to come!

Posted 6 years ago

“Always easy to deal with, quick delivery and great products.”

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Posted 6 years ago

“The service I received along with my merchandise was excellent.”

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Posted 6 years ago

Nice one Cyril! Thanks for the review.

Posted 6 years ago

“Very pleased with service and products. Emails consistently answered promptly and efficiently”

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Posted 6 years ago

Wonderful to hear, thanks for the review Matthew.

Posted 6 years ago

“I've used Total Merchandise for many years now, always helpful with queries and product information. Fast proofs and setup along with quick delivery of orders at all times, highly recommended.”

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Posted 6 years ago

Thanks for the review Ross, we hope to continue to see you return for many years to come!

Posted 6 years ago

“I love the bags and thank you for great service!”

Total Merchandise 5 star review on 17th April 2019

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Posted 6 years ago

Thanks for the review and the photo Judy!

Posted 6 years ago

“Product designed, produced and received speedily and without fuss. Very pleased with the final product which was also very competitively priced.”

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Posted 6 years ago

Hi Tony, Thanks for the review, we look forward to your next order!

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews