Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good, quick service, was happy with the final product! Would recommend.”

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Posted 6 years ago

Thanks for your lovely review Mandeep.

Posted 6 years ago

“Great communication and attention to detail, thank you!”

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Posted 6 years ago

Thanks for your review Kotryna!

Posted 6 years ago

“Ordered bottle openers, pens and tote bags from Total Merchandise, extremely happy with the service, the overall finished product and delivery time! Quick and Speedy!”

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Posted 6 years ago

Great product choice Nikki, we hope your customers enjoy your merchandise!

Posted 6 years ago

“Total Merchandise were very efficient and accommodating.”

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Posted 6 years ago

Thanks Courtney - We hope to see you again soon!

Posted 6 years ago

“Excellent service and products. Quick turn around and accurate images on website so that a clear idea of finished products were available. All products of a high quality and logo printing very clear. Many thanks.”

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Posted 6 years ago

Thanks for the Lindsay, don't forget to tag is in your photos @totalmerchandise

Posted 6 years ago

“Really good products, very patient and quick turn around. Thank you very much Laura P!”

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Posted 6 years ago

Thanks for the review, we hope to see you come back for your next order!

Posted 6 years ago

“Chloe was very helpful through our long design process, she gave us multiple mock-ups for us to choose what was best for us. Will definitely consider using this service for our future promotional items.”

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Posted 6 years ago

Thanks for your review Bethany, we look forward to your next order.

Posted 6 years ago

“my badges where made and posted quickly, and the customer service was really helpful with all of my questions would definitely use again”

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Posted 6 years ago

Thanks for your review Nathan, please do tag us in any photos of your badges @totalmerchandise!

Posted 6 years ago

“very helpful staff and products arrived quickly and great quality”

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Posted 6 years ago

Great news, thanks for the review Vicki!

Posted 6 years ago

“spoke to Sam, a few iterations with the design, it all came together. Delvered when they said it would be. great quality. Very happy customes”

Total Merchandise 5 star review on 3rd April 2019

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Posted 6 years ago

Thanks for the review, they look great!

Posted 6 years ago

“Very helpful with my questions and quick to respond. great product.”

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Posted 6 years ago

Hey Patricia, Thanks for the review! We look forward to your next order.

Posted 6 years ago

“We have recently purchase some personalise shaped magnets and some personalised picture jigsaw puzzles. Total Merchandise were brilliant in helping with our order and were able to help us get the best possible from the items we ordered. We will be using them again in the future. Thank you”

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Posted 6 years ago

Thanks Jess, that's great. We look forward to your next order!

Posted 6 years ago

“Needed this turned round double quick and Laura sorted it. Client happy, I'm happy. All good.”

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Posted 6 years ago

If you're happy, we're happy. Thanks Chris!

Posted 6 years ago

“Excellent service, order ready before predicted date, thank you”

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Posted 6 years ago

Thanks for giving us 5 stars! We look forward to your next order.

Posted 6 years ago

“I ordered 2,500 pencils for a schools project and I'm very happy with the quality and service. I'd definitely use Total Merchandise again.”

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Posted 6 years ago

Thanks for taking the time to write us a review!

Posted 6 years ago

“Amazing service and amazing products! Tatiana has been brilliant and even helped me with the artwork when most companies would normally charge. Quick delivery too! I would definitely use this company again.”

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Posted 6 years ago

Hi Leanna, So glad we were able to help where others couldn't! Thanks for the review.

Posted 6 years ago

“Laura was really helpful and responded really quickly to any queries. Competitive pricing and good quality of items as well as customer service. Thanks!!”

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Posted 6 years ago

Thanks for the review Jen, lovely to hear Laura was super helpful!

Posted 6 years ago

“The Robbie Teddy Bear was of an excellent quality. The service and attention to detail by the sales department was the best I had ever experienced. Will certainly recommend this company to others and will be placing another order in the future.”

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Posted 6 years ago

Hi Carolyn, Thanks for the kind review. Don't forget to tag us in your photos @totalmerchandise

Posted 6 years ago

“Everything from start to finish with Total Merchandise works well. Very good customer service; professional documentation that is easily edited and re-sent as an email. The goods arrived as promised. Will definitely use again and highly recommend them.”

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Posted 6 years ago

Thanks Mary. We aim for the best customer service every day for every customer.

Posted 6 years ago

“Total Merchandise provided great quality products, quickly, and with excellent customer service”

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Posted 6 years ago

Thanks for your great review James. We look forward to working with you again in future.

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews