Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service, quick turn around on both pricing and products, our account manager Kimberley O'Doherty our Sales Executive is brilliant. quick response and delivery.”

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Posted 6 years ago

Thanks for the review Aisling, Kim will be delighted with her shout-out!

Posted 6 years ago

“Great competitive pricing, very quick response in terms of quotations, extremely fast delivery & our merchandise looks fantastic!”

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Posted 6 years ago

Thanks for the review Paul, we look forward to working with you again soon!

Posted 6 years ago

“Helpful staff, quick delivery and quality goods - used Total Merchandise for many years and plan to for the following years”

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Posted 6 years ago

What a lovely review Mark, thanks for being a loyal customer.

Posted 6 years ago

“Great choice of products, Travel Thermal Mugs, very helpful staff. Quick communications. Would recommend.”

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Posted 6 years ago

Thanks for the review Karen, enjoy your mugs!

Posted 6 years ago

“Good quality, fast delivery, really happy”

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Posted 6 years ago

Great feedback - thank you!

Posted 6 years ago

“Excellent customer service! And lots of patients with all my initial queries”

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Posted 6 years ago

Hi Michael, Always happy to help with any queries. Thanks for leaving us a review!

Posted 6 years ago

“Thank you for the order. Exactly as we wanted and a smooth process.”

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Posted 6 years ago

Thanks for the review, we hope to help you with your promotional merchandise again soon!

Posted 6 years ago

“Swift and professional service, good product!”

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Posted 6 years ago

Thank you for the review, we hope to see you shop with us again soon!

Posted 6 years ago

“We were Very happy with the overall service, the turn around was prompt & customer service excellent. Our branded product was exactly what we wanted. We will be using total merchandise again.”

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Posted 6 years ago

Hi Fran, Thanks for your review. We look forward to your next order!

Posted 6 years ago

“Fast delivery, pleased with the products”

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Posted 6 years ago

Thanks for the review Bobby, enjoy your merchandise!

Posted 6 years ago

“Great quality pen. Branded and delivered to a tight deadline. Very pleased with the finished product”

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Posted 6 years ago

Thank you for the review - We hope to see you again soon!

Posted 6 years ago

“Amazing from start to finish! Contact was constant throughout the whole process and updates were always given. Product looks perfect!”

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Posted 6 years ago

Thanks for the brilliant review Holly! Don't forget to tag us in your photos @totalmerchandise

Posted 6 years ago

“Fast, easy and arrived on time.”

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Posted 6 years ago

Three ticks, thank you for your review Andrew!

Posted 6 years ago

“The turnover of the bags I ordered was very speedy and our logo printed jute bags was perfect. I was expecting,possibly, print lines or smudging of the print, as it can't be easy to print on a rough surface but none of this occurred on any of the bags. I will certainly use Total Merchandise again and would recommend their service and quality to anyone.”

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Posted 6 years ago

Hi Beryl, Thanks for the review and great to hear we overtook your expectations!

Posted 6 years ago

“Everything from the service to the actual product was great. We had really tight deadlines and Total Merchandise did everything possible to make sure we got our products in time.”

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Posted 6 years ago

Thanks for the review, we look forward to your next order!

Posted 6 years ago

“Great service, had a very tight turnaround but Beth delivered for us. Perfect design and the products when received were just as expected. Perfect for our re-branding launch event and went down a treat. Definitely will be reordering. Thanks Beth!”

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Posted 6 years ago

Thanks for the great review Tony, Beth and all our sales team work really hard to bring our customers a fantastic service. We hope to see you order again soon.

Posted 6 years ago

“Brilliant service from point of enquiry through to delivery. Would definitely recommend Total Merchandise. Great prices, products and customer service.”

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Posted 6 years ago

Thanks for the review Alan - Always great to hear we're supportive throughout the process. We hope to see you order again soon!

Posted 6 years ago

“Excellent service and really helpful, pleasure to deal with :)”

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Posted 6 years ago

“I ordered branded notebook and branded pens for my training company www.gravity-training.co.uk. They look absolutely fantastic and were a good price. Very happy with the products and would recommend.”

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Posted 6 years ago

Hi Gilly, Thanks for the review, we're glad we could help!

Posted 6 years ago

“TM were very helpful providing us with required merchandise on a very short lead time. The rocks sweets have been extremely popular!”

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Posted 6 years ago

Thanks Philippa. We love those sweets too!

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews