Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a quick response and merchandise arrives on time.”

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Posted 6 years ago

Ruth, thanks for your review.

Posted 6 years ago

“Professional and quick service :)”

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Posted 6 years ago

Thanks for your review Cheryl. We aim to please!

Posted 6 years ago

“I was delighted with the level of service I received from the team and the regular communication to update me on my order. Very pleased, thank you.”

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Posted 6 years ago

Hello Adele. So glad you were pleased with the service you received from the team. We look forward to working with you again in future.

Posted 6 years ago

“Great service, fast, friendly and accurate.”

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Posted 6 years ago

What a lovely review Pat - thank you.

Posted 6 years ago

“Good quality, quick turnaround. Excellent customer service.”

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Posted 6 years ago

Thanks Stuart. We aim for excellent service every time.

Posted 6 years ago

“Quick turnaround. Prompt delivery. Excellent service, reasonable pricing and great quality. Wouldn't hesitate to recommend them.”

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Posted 6 years ago

A great review & recommendation - thanks Matt. Glad we could help out.

Posted 6 years ago

“Quality products, friendly and responsive service, with fast turnaround arriving on time all add up to an excellent package at a competitive price. Highly recommended.”

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Posted 6 years ago

Thanks for your excellent review Geoff, and we look forward to your next order with us.

Posted 6 years ago

“Super service and quality products. Will be ordering again and recommend to all my colleagues and clients.”

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Posted 6 years ago

Thanks Alessandro. Word of mouth is always a great recommendation. We look forward to your next order!

Posted 6 years ago

“Excellent service all round. Quotations supplied quickly and order delivered as promised. Very happy with product and service.”

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Posted 6 years ago

Glad that you're pleased with the service and product. Thanks for your review Dave.

Posted 6 years ago

“Very friendly staff, made an amendment without issue, ordered and delivered the items very promptly. I would rate the whole experience A+++.”

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Posted 6 years ago

A+++ ! Wow, thanks for the glowing review Mark. We strive for five-star service with every customer.

Posted 6 years ago

“ORDERED PRINTED MUGS - SERVICE WAS VERY QUICK FROM PLACING ORDER TO DELIVERY OF ITEMS”

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Posted 6 years ago

Thanks for your review Pam. Glad you like your mugs. Be sure to tag us in any pictures on social media @totalmerchandise. Thanks!

Posted 6 years ago

“Really Helpful and good quality product.”

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Posted 6 years ago

Thanks for the review Dave, we hope you place an order with us again soon!

Posted 6 years ago

“Turn around & delivery was prompt and they were mindful of our deadlines. Prices were very competitive - happy to recommend.”

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Posted 6 years ago

Great news thanks for the recommendation Carol!

Posted 6 years ago

“So helpful and takes the stress from me. Quick and efficient.”

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Posted 6 years ago

Pleased we can offer a stress-free service, thank you Chris!

Posted 6 years ago

“The service provided and the quality of my pens was exceptional. I will definitely be ordering more promotional materials from you”

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Posted 6 years ago

Hi Dee, thanks for the feedback. We hope you do!

Posted 6 years ago

“Good quality, good service, and totally satisfied”

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Posted 6 years ago

Thanks for the review Grace, amazing!

Posted 6 years ago

“Having worked with TM over the last 3months I would like to recommend their services to all companies. From the initial customer service, to quotes, to samples and invoices- everything was dealt with efficiently and effectively. I had all my questions answered promptly and was not left following up information at any stage. Particularly would like to mention how great Beth Bennett has been with dealing with the majority of my queries. She has been a superstar.”

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Posted 6 years ago

What a lovely review, thanks Natalie. This will certainly pop a smile on Beth's face :)

Posted 6 years ago

“Our company has used Total Merchandise on more than one occasion for large quantities of branded merchandise. We have found the goods to be excellent and the service extremely reliable, we would not hesitate to use them again.”

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Posted 6 years ago

We look forward to your next order, thanks for leaving us a review!

Posted 6 years ago

“Good and quick communications, fast shipping and excellent product :)”

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Posted 6 years ago

Excellent news, thanks Runar!

Posted 6 years ago

“We ordered a number of items from Total Merchandise throughout the year and each time we have been impressed by their good service. Love the recently printed pens and keyrings :)”

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Posted 6 years ago

We're delighted you're happy with your pens and keyrings, thanks for the review Haroon!

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews