Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“Excellent customer support and good quality products, with great value to boot. . Highly recommended!”

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Posted 8 years ago

“Great communication, regular status updates, very satisfying end product.”

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Posted 8 years ago

“Product exactly what we wanted. Great service and speedy response to delivery issue which was not their doing.”

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Posted 8 years ago

“From quote to finished product, Total Merchandise were fast, helpful, knowledgeable, and provided excellent quality products and print for branding. We were incredibly pleased with our order and will certainly use Total Merchandise in the future - our promotional items are going to be a hit at our industry exhibitions this month!”

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Posted 8 years ago

“Very helpful, item arrived in time”

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Posted 8 years ago

“fast replies to emails, friendly approach.”

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Posted 8 years ago

“Very good products quick and professional delivery. Thank you very much.”

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Posted 8 years ago

“Great service - quick response, easy ordering process. No problems at all when I asked for the order to be changed after finalising quote. Arrived as planned too, and I had to confirm that we received it - very professional. All in all, very good experience and I'd certainly use the services again. Thanks!”

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Posted 8 years ago

“Perfect! Received my order the next day!!”

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Posted 8 years ago

“From the first contact we made for samples and prices we have had excellent customer service. All questions were answered quickly, samples arrived within a few days and help was there when we were trying to sort out the art work for our books. Delivery arrived a week earlier than expected which was a bonus. Will definitely continue to use this company in the future.”

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Posted 8 years ago

“Quick turnaround and product as described”

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Posted 8 years ago

“Delivery quicker than expected, product excellent quality and great price and TM were happy to meet any additional needs without fuss!”

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Posted 8 years ago

“Fast response times, good customer service, happy to make last minute changes. Products were of good quality and arrived quicker than advertised.”

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Posted 8 years ago

“Product delivered within deadlines, however some items were short in number. Overall a satisfactory service and at present a good customer service policy.”

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Posted 8 years ago

“They were very professional and made sure I was happy with everything before it was confirmed. They also arrived very quickly and the staff were very happy to assist with any queries that I had. 5* company”

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Posted 8 years ago

“good customer service, prompt response”

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Posted 8 years ago

“they produced a good-quality product with clear and sharp logo in our colour of choice”

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Posted 8 years ago

“Quick turnaround & excellent customer service. Very helpful and quick to react and help.”

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Posted 8 years ago

“They were exactly how they looked online, really good service from Samantha. Thank you. Will purchase again. And would highly recommend.”

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Posted 8 years ago

“Nice staff with great communication.”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews