Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“I like to thank liz who was very helpful and she went out her way to make sure my delivery would come on time. Excellent company”

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Posted 8 years ago

“The customer service we received was excellent and we always received prompt and helpful responses, especially from Beth Gilbert. The end product was all we could have hoped for - high quality material and print with a quick turnaround. I would highly recommend Total Merchandise and would definitely go back when we need more stock.”

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Posted 8 years ago

“Very helpful design team and very quick to turn around our order.”

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Posted 8 years ago

“Good friendly service, prompt reply to queries/emails, delivered when expected, happy with merchandise. Would use again.”

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Posted 8 years ago

“Products were very competitively priced, and was easy to order and submit a design. A proof was viewed by email before production and once approved, the products were received quickly afterwards. Would not hesitate to use them again!”

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Posted 8 years ago

“Very easy to deal with. Sample products provided next day. Valid input regarding design. Quick delivery. Quality printing.”

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Posted 8 years ago

“Very easy to order and lead times were very good. I have used Total Merchandise for a second year now and all the products are great quality. Customer service is also 9 out of 10! Will certainly be using Total Merchandise in the future.”

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Posted 8 years ago

“We are really happy with the service at Total Merchandise. It was quick and efficient and the bags we ordered look great.”

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Posted 8 years ago

“Excellent service from start to finish. We needed several branded items with not much notice and they delivered on time. From fantastic artwork to the final product we couldn't have been any happier. Highly recommended.”

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Posted 8 years ago

“The process took far too long. I lost count of the amount of emails I had to send about artwork. Also the phone holders were poor quality and would not stand up when I put my phone on it”

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Posted 8 years ago

“Responses to enquiries were prompt and the goods were delivered on time.”

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Posted 8 years ago

“Very good range of products at (reasonably) good prices. Fantastic delivery times too.”

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Posted 8 years ago

“They worked with us until our product was just as we wanted and then supplied the same within 48 hours. Brilliant service, this is the second time that we have used your company and we will be doing so again.”

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Posted 8 years ago

“Helpful from providing the quote to receiving the order and I like how you have your own point of contact”

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Posted 8 years ago

“Just all round fantastic, brilliant customer service at every point of the process with a great product that's wonderful value for money.”

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Posted 8 years ago

“We have ordered many personalised items over the year and we have been extremely happy with the quality of the goods. Very professional service throughout the order process. We will be back next year for our repeat order of our branded merchandise. Many thanks. Digga Rentals”

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Posted 8 years ago

“The Merchandise we have received is of good quality and we are very happy with our final products.”

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Posted 8 years ago

“Great service, quick turnaround of order; placing to receiving = 7 days total and great product to boot.”

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Posted 8 years ago

“Abi was very helpful when i was ordering items and making sure that details we correct and the pens were delivered very quickly”

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Posted 8 years ago

“Really easy to order, and quick delivery.”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews