Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, quick responses to my requests, good quality products.”

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Posted 7 years ago

“We have ordered a selection of branded products from Total Merchandise. Poppy has been extremely helpful and we are very pleased with the products and how our logo fits on them. We got quotes from various companies and Total Merchandise was the most cost effective. Will be purchasing more in future!”

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Posted 7 years ago

Thank you Kate, very kind :)

Posted 7 years ago

“Extremely good quality, our needs catered to exactly. Arrived in good time (even though we were very late ordering) The children of Bolton loved them!!”

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Posted 7 years ago

Thanks Lesley (and the children of Bolton!) for your kind words and generous custom...really appreciated.

Posted 7 years ago

“Very professional service, quick turnaround time and pleased with the products.”

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Posted 7 years ago

“Very quick and helpful service. Good quality product produced and delivered very quickly. Can't fault them.”

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Posted 7 years ago

“As usual staff very helpful and being able to have a sample made all the difference and enable us to made the decision to order from yourselves.”

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Posted 7 years ago

Thank you Shelagh, and as you say, the idea of product samples is just so you can be assured before ordering that the product is what you need or want. Thanks for choosing us...we really appreciate your custom and kind words!

Posted 7 years ago

“Very helpful staff, and order arrived on time”

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Posted 7 years ago

“Good print quality, reasonable turnaround time and a great price.”

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Posted 7 years ago

“We had a tight turnaround for a number of products for a project and TM were great in getting everything sorted and delivered on time. Good service.”

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Posted 7 years ago

“Cannot fault anything. Our first time of ordering from TM and I'm pretty sure it won't be the last. Customer service was great, turnaround time was good, the range of merchandise is amazing, and the quality of the products and printing superb. Thank you!”

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Posted 7 years ago

Thank you so much Michelle. Great feedback. We really appreciate your time spent writing this and of course, your custom!

Posted 7 years ago

“Good service from staff and product just what we wanted.”

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Posted 7 years ago

“Excellent exerciser from pre-order through to delivery. Many thanks”

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Posted 7 years ago

“Quick and excellent service.”

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Posted 7 years ago

“Very good quality items, with an excellent customer service team. Many thanks.”

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Posted 7 years ago

“My experience with Total Merchandise was great. The member of staff I was in contact with (Poppy) was quick to respond and kept me well up to date on my order, and when there was a problem with the logo I sent over she was very helpful and arranged to have it redrawn free of charge. I received my order a lot sooner than I was expecting which was perfect as I needed them in time for an event and everything came exactly as I had envisioned. Would highly recommend Total Merchandise.”

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Posted 7 years ago

Many thanks indeed for this review. We'll be letting Poppy know your kind comments also.

Posted 7 years ago

“repeat order pens are good”

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Posted 7 years ago

“fantastic service and staff were super helpful throughout the whole process”

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Posted 7 years ago

“Excellent product, very helpful staff, a hassle-free, speedy service!”

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Posted 7 years ago

“I had some problems with my first order. The order was not delivered on the agreed date and the packaging the items were delivered in was flimsy and broken. Some of the bags enclosed were very crushed, I returned them and the were re-packed and re delivered in a better condition. The sales rep I dealt with did her best to accommodate me and eventually the problems were resolved.”

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Posted 7 years ago

Hi Patricia...really sorry to hear this. Sometimes we are very reliant, and are sometimes let down by delivery agents either not turning up or by delivering damaged consignments (or both). But, it's important that we hear about this because it allows us to put pressure on the suppliers who often ship the products on our behalf. Thanks for taking the time to let us know about this, and we really hope that we can get the chance to prove to you by way of a 2nd order that this was the exception, rather than the rule...as most deliveries arrive on time and undamaged.

Posted 7 years ago

“Items arrived very quickly, however slightly disappointed with the quality of the pens we ordered. The ink doesn't write particularly well and ran out after a short period of time.”

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Posted 7 years ago

Hi, sorry about this...we have raised this with your client manager and somebody will be in contact with you shortly...

Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews