Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly helpful and informative staff, able to suggest items for every need. Brilliant care right up until delivery and very fast responses on emails. Defiantly be using again”

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Posted 7 years ago

“Very happy with the service that I received from Total Merchandise. Good communication via emails and phone calls. Received the goods on the date I was told. Very professional, thank you so much.”

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Posted 7 years ago

“A massive thank you to Liz, who made sure I received everything I had ordered, even though there was massive waits from my marketing team. Liz also informed me of any issues with orders straight away. Issues such as logos not fitting well or needing to be in a different format. I will definitely be using Total Merchandise again.”

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Posted 7 years ago

“Fantastic experience dealing with the guys at Total Merchandise. We ordered 250 branded notebooks, they look/feel fantastic and the pricing was really competitive. Leah was very helpful and kept me informed on my order status throughout. Top marks!”

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Posted 7 years ago

Thanks Stephen...this is precisely what we strive for. Really appreciate you having taken to time to leave this review, and of course your custom!

Posted 7 years ago

“Very happy with the products and the service received”

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Posted 7 years ago

“Samantha Robbins has been of great help, especially considering we have had quite tight deadlines. I would like to thank her for her patience and understanding, it has been a pleasure placing an order with her. I will be sure to come back to you soon, with more relaxed deadlines this time, I promise!”

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Posted 7 years ago

“Excellent customer service, good choice of products and good quality. Would recommend to others.”

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Posted 7 years ago

“Very professional and efficient service and the quality of the post-it notes is excellent.”

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Posted 7 years ago

“Great support and communication from start to finish. Very happy with our product”

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Posted 7 years ago

“Excellent service, we arranged to have badges made, discussed design with Total Merchandise who were very helpful. Badges were exactly as we wanted and arrived on time. Will definitley use Total Merchandise again.”

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Posted 7 years ago

Thank you Julie!

Posted 7 years ago

“Excellent service as always - Liz is aslo efficient at her job. Thank you”

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Posted 7 years ago

“We recently ordered 500 custom printed Tote bags from Total Merchandise and have not only been impressed by the quality of the product but also the engagement from the team throughout the process. From the initial enquiry, to the design phase and delivery, the company was very pleasant to deal with, not to mention professional and timely in their responses. I will definitely be giving them a call for any future custom merchandise. Eternal Kitchen.”

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Posted 7 years ago

Thank you Sanjay...thanks a million for your custom and your time leaving us the reviews!

Posted 7 years ago

“Very happy with my order - good communication, good price and and quick delivery. I would use again.”

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Posted 7 years ago

“Great products, 10/10 for customer service, so helpful! Any requested samples were no problem and delivered at lightening speed. Would definitely recommend Total Merchandise!”

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Posted 7 years ago

Thank you Lisa...exactly what we strive for! Thank you for taking time out to leave us a review!

Posted 7 years ago

“Very pleased with our purchase, staff was very helpful, assisted us with pre-order visuals, delivery was fast and products just as expected!”

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Posted 7 years ago

“Fast and efficient surface”

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Posted 7 years ago

“Amazing service. So fast, very helpful and will definitely use again. :) BeautyBox x”

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Posted 7 years ago

“Great service. Our Sales Executive was really helpful and the order arrived a day before it was anticipated.”

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Posted 7 years ago

“Fast delivery, great design”

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Posted 7 years ago

“Great product, easy to order, helpful staff.”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews