Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received a quality service at a great price.”

Helpful Report

Posted 8 years ago

“The aluminium water bottles are excellent and the logo looks great. Fast delivery too Thank you James”

Helpful Report

Posted 8 years ago

“Good range of merchandise, including eco- friendly items that were excellently customised by Total Merchandise.”

Helpful Report

Posted 8 years ago

“Great communciation and slick process from beginning to end - delivery arrived on time as promised.”

Helpful Report

Posted 8 years ago

“great reply and quick response. very helpful.”

Helpful Report

Posted 8 years ago

“Excellent quality and quick delivery”

Helpful Report

Posted 8 years ago

“Total Merchandise have been fantastic in producing high quality 'corporate swap' at extremely short notice. They managed to pull together and ship to us just in the nick of time when no-one else could. All the team here are extremely grateful and the foam planes flying around the office have put a huge smile on everyone's faces - let's hope they do the same at our exhibition! Thanks again, from all the PXtech team. We'd recommend Total Merchandise to everybody.”

Helpful Report

Posted 8 years ago

“Efficient, helpful and good quality product”

Helpful Report

Posted 8 years ago

“Excellent service, fast turnaround on a last minute order, very good quality.”

Helpful Report

Posted 8 years ago

“Very helpful on phone, worked hard for my deadline (i was late in asking), product simple but good.”

Helpful Report

Posted 8 years ago

“Laura Pengelly is always helpful to clarify my doubts or to provide me with alternative items. One of the most important things for me is honesty on delivery times and Total Merchandise never let me down.”

Helpful Report

Posted 8 years ago

“Their delivery was speedy and timely as always. They are a very reliable company and the quality of the product is great! Very satisfied with the end result.”

Helpful Report

Posted 8 years ago

“Very happy with overall service. Products were spot on and look great. Arrived faster than expected. Poppy who helped with my order was really helpful and patient with me throughout. Will be happy to use again!”

Helpful Report

Posted 8 years ago

“Really over the moon with the service we received from Robyn at TM. I've ordered lots of promo goods before (with different companies) but never had it where we don't need to chase them! Every detail was carefully taken care of and nothing was overlooked. Kept informed at each point of the order and had good control over the artwork which was really important. The whole operation was smooth, professional and efficient. We will be back and I am pleased I have a promotional supplier that I can honestly recommend to my contacts and customers.”

Helpful Report

Posted 8 years ago

“They were very promt, and efficient. They processed the order and proof within a timely manner and my order arrived exactly when they advised that it would.”

Helpful Report

Posted 8 years ago

“Polite and helpful staff Good Service Excellent quality Good Prices Will be a returning customer”

Helpful Report

Posted 8 years ago

“Quick responses, very helpful and great product”

Helpful Report

Posted 8 years ago

“Very good customer service, fast replies and very helpful to get the best deal for your product.”

Helpful Report

Posted 8 years ago

“Total Merchandise turned around our short-notice order quickly and efficiently. Thank you!”

Helpful Report

Posted 8 years ago

“Delivered in record time and just what we were after for our promotion. Very quick turnaround of our quotation too. Great service all round. Will be buying more.”

Helpful Report

Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews