Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great service and quality”

Helpful Report

Posted 8 years ago

“We placed our order at very short notice but Total Merchandise were most helpful and able to get our badges to us in time. The badges themselves were great - very happy. Thank you!”

Helpful Report

Posted 8 years ago

“Brilliant product, great service, fantastic company”

Helpful Report

Posted 8 years ago

“Jade turned around an order for us in super quick time. Every step of the way she provided me with so much information to make sure I had everything I needed, and she made sure we hit our deadlines perfectly. It was a pleasure working with her, she was really helpful, and the end products we received were really high quality and exactly what we were looking for. Thank you and we will certainly use Total Merchandise again.”

Helpful Report

Posted 8 years ago

“really easy to deal with, responsive and I loved being able to speak to one person who took care of us and our order. great!”

Helpful Report

Posted 8 years ago

“Very professional and fast service.”

Helpful Report

Posted 8 years ago

“Quick prompt service. Delivered on time. Excellent quality product.”

Helpful Report

Posted 8 years ago

“We have ordered a number of promotional items from TM and they exceed expectations in all areas from customer service to delivery... Great value, good quality and quick delivery times. I would not hesitate to recommend them. Joanna Daines Marketing Manager Poundfield Products”

Helpful Report

Posted 8 years ago

“Quick response times and great end product.”

Helpful Report

Posted 8 years ago

“Excellent and varied choice of products, offering many options to personalise your order, very helpful and swift from order to delivery. Staff response time very quick,, polite and professional. Really please when our order arrived. Good Quality and impressive to look at. Thank you.”

Helpful Report

Posted 8 years ago

“Excellent communication and overall help whilst getting an order completed and delivered in a challenging timeframe.”

Helpful Report

Posted 8 years ago

“Good Service”

Helpful Report

Posted 8 years ago

“I've been impressed with TM from start to finish. Excellent.”

Helpful Report

Posted 8 years ago

“Delivered items on time and they look great. Were very quick to turn things around in a tight timeframe. I would use them for future merchandise options and definitely recommend them in the future.”

Helpful Report

Posted 8 years ago

“I found the staff very helpful when compiling the order. Their suggestions as to colours and designs were helpful. All staff were courteous and orders were processed and delivered in a timely manner.”

Helpful Report

Posted 8 years ago

“Very competitive prices and a wide range of quality products. Free samples sent quickly with no hassle. The company raised print concerns (ie. it may be too small to print clearly on the product material) based on our design and were happy to then reproof several versions of the artwork until we were happy with an alternative design. Manufacture and delivery was then quick and efficient.”

Helpful Report

Posted 8 years ago

“Everything was clear and straightforward with ordering our lanyards”

Helpful Report

Posted 8 years ago

“Always helpful and the service is great. Will always try to do the best they can for you. Thanks TM.”

Helpful Report

Posted 8 years ago

“Very good value for money, excellent swift communication, and extremely good quality printing on the products”

Helpful Report

Posted 8 years ago

“Elizabeth Burrows, couldn't do enough , and super fast !! she has been the best merch contact I've used, and would recommend her to everybody. There was a small issue over the colour of the bags, but that wasnt your fault at all, it was the supplier, and Liz sorted a solution in record time. Thanks again ! and I wont use another company ever again !”

Helpful Report

Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews