Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service!”

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Posted 8 years ago

“We are very happy with the final product.”

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Posted 8 years ago

“Excellent support and service, good price, very quick turnaround”

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Posted 8 years ago

“Very professional and efficient company to work with. All our items arrived on time and a very good quality.”

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Posted 8 years ago

“Prompt replies to any correspondence”

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Posted 8 years ago

“Friendly staff with good service & quick supply. They kept in touch, informed us each step of the process and I'm very happy with the results. Will certainly use again.”

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Posted 8 years ago

“I particularly like that you always deliver on time, and I don't have to worry about it!”

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Posted 8 years ago

“Natalie and the team provided us with great service and were happy to support at all times. The delivery of the products arrived 2 days early which was a pleasant surprise. I highly recommend others to choose Total Merchandise as a supplier.”

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Posted 8 years ago

“The customer service team were incredibly helpful & patient with us, as we changed the size & font of our order for personalised pens several times before it was just as we wanted them. We are incredibly pleased with the end result. We definitely look forward to doing business with Total Merchandise again.”

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Posted 8 years ago

“Great product range and great service once again! I would have no hesitant in recommending Total Merchandise to any business that needs personalise merchandise at a great price point.”

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Posted 8 years ago

“the customer service team have been very helpful & patient with us as we changed our minds several times during the processing of our order. the final product (personalised pens) are fabulous. Myself & the team are extremely pleased with the results and look forward to doing business with Total Merchandise in the future.”

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Posted 8 years ago

“Liz and all the team were excellent at turning things around quickly and efficiently for me! Superb service! Thank you!”

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Posted 8 years ago

“Immediate response to any question/query, timely execution of order, on time (or earlier) delivery every time. We are a school and expect value for money and excellent customer service. TM do this! Poppy Etherington our contact is excellent and a pleasure to deal with. Deb Pike Office Manager Morecambe Community High School.”

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Posted 8 years ago

“MY INITIAL ENQUIRY WAS DEALT WITH PROMPTLY AND EFFICIENTLY. I RECEIVED MY ORDER ON TIME.”

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Posted 8 years ago

“Prompt, reliable and excellent service.”

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Posted 8 years ago

“friendly and helpful service, easy order process, fast delivery, thank you!”

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Posted 8 years ago

“Total Merchandise always deliver a reliable service and product.”

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Posted 8 years ago

“TM were very helpful at creating a branded product as we wanted. They have very good communications and the product was received in good time for when they were needed”

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Posted 8 years ago

“Great service and prices. Used TM for our event promo merc for 3 years now and no complaints.”

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Posted 8 years ago

“Very quick and efficient support and advice. Flexible and adaptable to customer needs.”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews