Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,027 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our experience with Total Merchandise was brilliant, the service was quick and the quality of our face masks were amazing! Thank you.”

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Posted 4 years ago

Hi Natalya, thanks for the excellent review! We're delighted to hear that you enjoyed our usual 5* service and that you're happy with the face masks.

Posted 4 years ago

“108 mugs ordered. Very helpful, prompt delivery, perfect mugs.”

Total Merchandise 5 star review on 2nd December 2020

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Posted 4 years ago

Hi Richard, thank you for the brilliant review and for sharing this fantastic image of your mugs - they look great!

Posted 4 years ago

“Thankyou Total Merchandise for a really efficient service and a fine end-product! Very pleased with these mugs!”

Total Merchandise 5 star review on 29th November 2020

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Posted 4 years ago

Hi Dom, thank you for the excellent review and for sharing this lovely picture of your mugs - they look great!

Posted 4 years ago

“Did everything they said they would”

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Posted 4 years ago

Hi Richard, thank you for the five-star review!

Posted 4 years ago

“Can’t fault them. Really speedy service in the design phase and very helpful team. Order arrived incredibly quickly (much quicker than the delivery estimate). Quality of the product can’t be faulted. Excellent print quality onto wood. All round great service.”

Total Merchandise 5 star review on 25th November 2020

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Posted 4 years ago

Wow - what a wonderful review, Matthew! Thank you for the great feedback and for sharing a picture of your final product.

Posted 4 years ago

“We have no hesitation in recommending Total Merchandise and have used them for the last 6 years - their support team are excellent and they are competitively priced”

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Posted 4 years ago

Hi John, thank you for the fantastic review! We always enjoy working with you and look forward to future orders.

Posted 4 years ago

“Excellent product and good value for money. Very good customer service and communication”

Total Merchandise 5 star review on 18th November 2020

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Posted 4 years ago

Hi Sian - thanks for the great review and for sharing the product pics. Your notepads look great! We look forward to working with you again soon.

Posted 4 years ago

“Awesome service provided by Amy and Beth from start to finish! Quite impressed with the entire experience.”

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Posted 4 years ago

Thank you for the excellent review, we will be sure to pass your kind comments onto Amy and Beth.

Posted 4 years ago

Thanks for the fantastic 5* review! We hope to work with you again soon.

Posted 4 years ago

“Very easy and quick to order”

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Posted 4 years ago

Thank you for the great review, Claire.

Posted 4 years ago

“Excellent service, really pleased with the branded face masks - about to order more!”

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Posted 4 years ago

Hi Frazer - thank you for the amazing review! We're so pleased you're happy with the face masks and we look forward to your next order.

Posted 4 years ago

“Our branded masks look really good and are very comfortable. We are very pleased with them.”

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Posted 4 years ago

Hi Vanessa - thank you for the brilliant review! We're delighted to hear that you're happy with your face masks and we hope to work with you again soon.

Posted 4 years ago

“Great service & delivery sooner than expected. Thanks Robyn.”

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Posted 4 years ago

Hi Ollie - thank you for the lovely review! We will be sure to pass your feedback onto Robyn.

Posted 4 years ago

“My dealings with Total Merchandise were excellent all the way through the process, and we are very pleased with the finished product”

Total Merchandise 5 star review on 21st October 2020

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Posted 4 years ago

Wow - what a brilliant review, Ruth! We're delighted to hear that you enjoyed our usual five-star service and products.

Posted 4 years ago

“I ordered the logo 3 layer facemasks- all staff have been really impressed with how comfortable they are- Excellent service from initial email to delivery.”

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Posted 4 years ago

Hi Alison - thank you for the brilliant review! We're so pleased to hear that everyone likes the face masks. We hope to work with you again soon.

Posted 4 years ago

“Fantastic service from all involved. Quick turnaround on product design and manufacture Will be happy to recommend and use again”

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Posted 4 years ago

Hi Dawn - thank you for the brilliant review and recommendation! We look forward to working with you again soon.

Posted 4 years ago

“Beautiful mugs which we are using for fundraising, training and awareness raising. The team were really helpful and delivery was on time. Thank you.”

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Posted 4 years ago

Hi Margherita - thanks for the wonderful review! We're glad to hear your mugs are exactly what you wanted and hope to work with you again soon.

Posted 4 years ago

“Great quality pens. Logo has come out very clear and colours are great.”

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Posted 4 years ago

Brilliant! We're delighted to hear you're happy with your pens. Thanks for the great review.

Posted 4 years ago

“great service and very helpful team”

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Posted 4 years ago

Hi Juan - thanks for the great review! We're delighted to read this and look forward to working together again soon.

Posted 4 years ago

“Very happy with quality, price and service.”

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Posted 4 years ago

Hi Dave - we're delighted to hear it! Thanks for the brilliant 5* review.

Posted 4 years ago

“Nice account managers. Great turn around times. Very professional. It would be great if they could partners with a printer to be a one-stop shop, but that's getting nitpicky!”

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Posted 4 years ago

Thanks for the 5* review and the great feedback! We look forward to working with you on more promotional products soon.

Posted 4 years ago

Total Merchandise is rated 4.8 based on 2,027 reviews