Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We spent a week speaking to several merchandise providers and collecting quotes and samples. Total Merchandise were the most competitive on price, provided samples in a timely manner and were a pleasure to work with. We are delighted with our items and will definitely order again.”

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Posted 6 years ago

Hi Rhonda, thank your review. We really pride ourselves on providing great customer service so this is great to hear!

Posted 6 years ago

“5/5, great products & very quick delivery! Thanks!”

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Posted 6 years ago

Thanks for the review Madeleine, don't forget to tag us in your photos of the products in action @totalmerchandise

Posted 6 years ago

“Really excellent service from start to finish. Robyn was so helpful and patient with us which enabled us to get exactly what we wanted. In the words of Arni 'I'll be back'!”

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Posted 6 years ago

Haha! This is a fantastic review. Thank you for your review, Richard.

Posted 6 years ago

“We are a new business and have used total merchandise on a couple of occasions to get some promotional material for our start up. Every time we have had excellent service and exceptional items. Really making a difference for us. Thank you.”

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Posted 6 years ago

Hi Jon, Thanks for your kind words - we're really pleased to be a part of your new business!

Posted 6 years ago

“We ordered some 1000 and the whole order was smooth from start to finish with delivery when expected. Would totally recommend.”

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Posted 6 years ago

Thanks for the review Alison, we hope you'll return for your next order!

Posted 6 years ago

“Had very good service from Ahmet. Merchandise is very good value - quality at a reasonable price and delivered on time. Will definitely use this company again.”

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Posted 6 years ago

Hi James, Great to hear, Ahmet looks forward to your next order!

Posted 6 years ago

“Delivered a huge order of T shirts ahead of time and entirely accurately in response to a crisis situation! We are hugely grateful for outstanding service.”

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Posted 6 years ago

Thank you for being our 1000th review Paul! Always good to hear, we hope you return soon.

Posted 6 years ago

“Great job, I was on a tight deadline and they made it work. Good communication and end product as expected. Thanks!”

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Posted 6 years ago

Thank you for your review. Don't forget to tag us in your photos @totalmerchandise

Posted 6 years ago

“Fantastic service, quick ad efficient. The boot bags were order look great with the log and are really good quality.”

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Posted 6 years ago

Hi Nikki, That's great to hear. Don't forget to tag us in your boot bag snaps @totalmerchandise

Posted 6 years ago

“Great service from the full team! Super to work with!”

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Posted 6 years ago

Hey Matthew, thanks so much for the review, we'd love to work with you again soon!

Posted 6 years ago

“Ordered quickly, delivered on time. Excellent job!”

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Posted 6 years ago

Hi Olena, Thanks for the review - enjoy your products!

Posted 6 years ago

“We placed quite a large order with Total Merchandise so there was a lot of communications backwards and forwards. They were extremely helpful and prompt with their replies. The goods arrived on time and we very pleased with them.”

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Posted 6 years ago

Thanks for the review Michala. Please do tag us in any photography of your products in action @totalmerchandise. We hope to help you with your branding again soon.

Posted 6 years ago

“Excellent customer service, great personalised products and quick deliveries!”

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Posted 6 years ago

Fantastic! Thanks for the review Sam.

Posted 6 years ago

“Quick turnaround and good quality merchandise. Would recommend.”

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Posted 6 years ago

Thanks for the recommendation Vicki, we hope to work with you again soon!

Posted 6 years ago

“Excellent value products and fast delivery.”

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Posted 6 years ago

Hi Andy, thank you for the review. We hope to be of service again.

Posted 6 years ago

“The products (mugs and cool bags) were good quality and came very quickly. The staff were very helpful and I would definitely use them again should I need anything else. They were also cheaper than other sites that I had looked at. Thank you. .”

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Posted 6 years ago

Thank you for your review Jill, we'd love to help you with your branding again!

Posted 6 years ago

“very happy, good price, prompt & good quality A***”

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Posted 6 years ago

Hi Craig, thanks for the great review. We'd love to see your products in action so please do send in your photos!

Posted 6 years ago

“Great product and service.”

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Posted 6 years ago

Thanks for the review Amy we hope to partner with you again soon!

Posted 6 years ago

“Very good service and enabled me to make my early deadlines. Kept me updated with the whole process!”

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Posted 6 years ago

Thanks for the review Charlotte, please do tag us in any photos of your products in action @totalmerchandise

Posted 6 years ago

“Great company and very easy to deal with. Very happy with how our logo looks on the pens we had made. Will return for more merchandise at a later time.”

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Posted 6 years ago

Thanks for the review Myf, we look forward to your next order!

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews