Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

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“Great prices and excellent service. Items arrived early despite the tight deadline. Quality purchase too - vibrant colour and well made bags.”

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Posted 7 years ago

“Great service, good prices and very fast. Had issues with item being out of stock due to specific colour we required but, as soon as these were in stock, the delivery was very swift.”

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Posted 7 years ago

“Good price points, efficient and quick. Customer service okay.”

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Posted 7 years ago

“Ordered two kinds of A5 notebooks (cheap ones for internal use, and luxury debossed ones to hand out to customers). Both arrived on or ahead of schedule and we are very happy with the quality. Attentive customer service too.”

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Posted 7 years ago

“Good quality pen, be aware, inscription is very faint - so choose your style of pen carefully.”

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Posted 7 years ago

“Fast, efficient service. Great product and delivered on time.”

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Posted 7 years ago

“Prompt efficient user friendly service. Thank you.”

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Posted 7 years ago

“My students were really pleased with their new uniform.”

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Posted 7 years ago

“Our order of notebooks looks great and Holly was incredibly helpful throughout. Thanks team!”

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Posted 7 years ago

“The soft toys were of very good quality and arrived on time. We were very happy with the service provided and this is the first time we have used Total Merchandise. We will definitely use them again as quick turn around also.”

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Posted 7 years ago

“Very quick, reliable and good quality. I will use them again.”

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Posted 7 years ago

“Great product, very helpful company and great service.”

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Posted 7 years ago

“Very patient & friendly service and understanding when needed. Very quick delivery, well packed and sealed at good price. Would recommend using Total Merchandise without doubt.”

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Posted 7 years ago

Thank you Stephen...highly appreciate your review and your custom!

Posted 7 years ago

“Quick and easy process, Beth was fab. Only comment is the polo shirts we got were not true to size. Will definitely use again in the future.”

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Posted 7 years ago

“Great quality products, fast turn around time from ordering to receiving. The customer care is fantastic. I dealt with Chloe for all my orders, she was extremely helpful very patient with me. I will continue to email her for all my future orders. Over great company and I highly recommend to others.”

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Posted 7 years ago

“Fast, efficient and reliable service. Much appreciated service.”

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Posted 7 years ago

“ease of speaking to staff when email communication was less clear. products good and dispatched when promised and it was easy to change a dispatch date due to being away on original date.”

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Posted 7 years ago

“The service I was provided by Total Merchandise was fantastic - the service was fast and everything arrived when it was meant t. The reply to any queries I had were answered quickly via email and this made everything a very easy process. I would definately use them again.”

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Posted 7 years ago

“Good product, helpful service”

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Posted 7 years ago

“Total Merchandise provided great support and a great product for us to showcase our brand. Would most definitely use again and recommend contact with Chloe Chanday Sales Executive. Great Product (Water Bottle) and team. Highly Recommended! Thank You!”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews