I wanted to order express items but the member of staff I talked to on the phone apparently hadn't heard of them. Replies to my e-mail queries appeared to be standard replies and didn't answer specific questions I had. It would also be helpful for replies to e-mails to include the sent email/e-mail chain to enable both parties to more easily follow the conversation. After specifically asking about payment in respect to the tight deadline, a few hours later I was told that I only had 30mins to get payment sorted else my order would not go through in time. Poor customer service I'm afraid.