Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,040 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Badges where exactly what I ordered.. I had to chase my invoice but that wasn’t a negative as my order arrived when they said it would.. I could definitely recommend Total Merchandise.”

Total Merchandise 5 star review on 23rd October 2019

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Posted 6 years ago

Thank you for the great review and recommendation Lynne! Also, thank you for your feedback, this is valuable to us. We hope to work with you again soon.

Posted 6 years ago

“Great service and great products”

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Posted 6 years ago

Hi Mike, thank you for the excellent review! We're so pleased you are happy with both the service and the final product.

Posted 6 years ago

“Great work, very helpful, loved the final product!”

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Posted 6 years ago

Hi Rebecca, thank you for the amazing review. We're glad you enjoyed our usual five-star service and products.

Posted 6 years ago

“Mugs came out very well and are a great addition to the office!”

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Posted 6 years ago

Hi Simon - thanks for the great review! We're happy to hear you're pleased with the final product.

Posted 6 years ago

“Very impressive service from start to delivery. Customer communication is excellent and the products received were superb quality. Recommended.”

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Posted 6 years ago

Hi Damon - thanks so much for the excellent review and the recommendation! We're really pleased to hear you were happy with your service and look forward to working with you on another order again soon.

Posted 6 years ago

“We had the most wonderful service from Chloe Chanday from initially discussing samples and prices to finished product. Ours was a complicated design which took months of adjustment with regard colour and design, Chloe remained courteous and displayed patience at all times. She understood our instructions and was as keen as us to get the product 100% correct before we signed off and placed the order. As print on paper and ceramics are different, we had a fair few samples to achieve our corporate colours as they should be. Total Merchandise were extremely fair with price and amount of proofs supplied, never trying to charge extra for the amount of time involved in this project. We would like to thank Chloe and Total Merchandise for a superb job - we are very impressed and will of course know where to call when we are in need of other business gifts.”

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Posted 6 years ago

Hi Alison - thank you for the terrific review! We're delighted to read your comments and will be sure to share them with Chloe, too. We always strive to deliver fantastic customer service to each and every business we work with, and are very pleased we ticked all the boxes for you. We look forward to working with you on another order in the future!

Posted 6 years ago

“This is the first time that the Pulmonary Fibrosis Trust has used Total Merchandise. We were delighted with the service provided and the final product (print and production of lanyards for an event) were of good quality. As a UK based charity, our only negative comment is that Total Merchandise were not able to waive the VAT as we were not placing an order that was being shipped outside of the UK. We have asked for this to be re-considered in the future.”

Total Merchandise 5 star review on 16th October 2019

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Posted 6 years ago

Hi Helen, thanks for the great review - and we're delighted to hear you were pleased with the service you received and your finished order! In regards to VAT - HMRC states VAT is zero in regards to specific products, and your order was not within this remit. We hope this clears things up and look forward to working with you again soon!

Posted 6 years ago

“The service received from Total Merchandise is always excellent. I love the instant quotes and the products are always great quality.”

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Posted 6 years ago

Fantastic! Thanks for the great pic and we're delighted to hear you were pleased with your products. We look forward to working with you again soon!

Posted 6 years ago

“My experience with Total Merchandise was very good. Prompt replies in email, accommodating with difficult payment circumstances, exception speed on delivery and lovely quality product. Would recommend. Special thanks to Robyn for her patience and putting up with me!”

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Posted 6 years ago

Hi Grace - thanks for the excellent review and the recommendation! We endeavour to give each and every customer tip-top service and are delighted to hear you had a great experience with us. We hope to work with you again soon!

Posted 6 years ago

“Order processed rapidly, fantastic customer support. Definitely recommend!”

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Posted 6 years ago

Hi Alicja - thanks for the brilliant review. We look forward to working with you again soon.

Posted 6 years ago

“Excellent customer service! T-shirts were great quality and we have already placed our 2nd order. I would highly recommend Total Merchandise.”

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Posted 6 years ago

Hi Francesca - thanks for the excellent review! We're delighted to hear you were pleased with your order and are thrilled to be working with you again.

Posted 6 years ago

“Quick quote, hassle free ordering, super turnaround and most importantly... Delivers as promised with superb quality! Certainly looking forward to doing more business together.”

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Posted 6 years ago

Hi Arvind - thanks for the fantastic review! We pride ourselves on our customer service, so are delighted to read this. Look forward to working with you again soon!

Posted 6 years ago

“Excellent. Timely and friendly”

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Posted 6 years ago

Hi Andrew - fantastic, thanks for the lovely review!

Posted 6 years ago

“Always a fast response to any quotations required and delivery always within a suitable time frame.”

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Posted 6 years ago

Wonderful - thanks for the great review, Camilla!

Posted 6 years ago

“It was my first order I placed with Total Merchandise. From getting an initial quote to receiving the Products, everything was dealt quickly and efficiently. The prices very keen too. I would definitely recommend using them.”

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Posted 6 years ago

Thanks for your lovely review and recommendation.

Posted 6 years ago

“Our members love the 12cm paw teddy bears. This lucky bear got travel to Harvard University!”

Total Merchandise 5 star review on 10th October 2019

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Posted 6 years ago

Hi Rebecca. That's great - we love seeing happy customers' photos. This little fella has really gone a long way!

Posted 6 years ago

“Everything is handled professionally and arrived on time to our standards. This was a repurchase :)”

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Posted 6 years ago

Thanks Niki. Glad we came up to your standards.

Posted 6 years ago

“I asked for a set of folders for a training event at very short notice. The team couldn’t have been more helpful, the order was progressed quickly and effectively and they look really good!”

Total Merchandise 5 star review on 9th October 2019

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Posted 6 years ago

Thanks for your review. Glad we could help at short notice Michael. Thanks for your photo of the finished product too - very smart.

Posted 6 years ago

“Good product with good lettering at reasonable price and all speedily accomplished. Many thanks.”

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Posted 6 years ago

You're welcome Arthur! Thanks for your review.

Posted 6 years ago

“First time using Total Merchandise and to be honest they were great. I had an urgent order of 140 water bottles needed for an event taking place at our venue and they were quick to sort everything out and get a delivery sorted in time for when we needed it. We did pay for an early morning delivery, which did not happened, but that was not their fault, it was the delivery service they used, but apart from that a quick, efficient and most importantly fantastic product.”

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Posted 6 years ago

Thanks for your review Ryan. Your feedback is important as we constantly review the delivery services we use.

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,040 reviews