We had the most wonderful service from Chloe Chanday from initially discussing samples and prices to finished product. Ours was a complicated design which took months of adjustment with regard colour and design, Chloe remained courteous and displayed patience at all times. She understood our instructions and was as keen as us to get the product 100% correct before we signed off and placed the order. As print on paper and ceramics are different, we had a fair few samples to achieve our corporate colours as they should be. Total Merchandise were extremely fair with price and amount of proofs supplied, never trying to charge extra for the amount of time involved in this project. We would like to thank Chloe and Total Merchandise for a superb job - we are very impressed and will of course know where to call when we are in need of other business gifts.