Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,041 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using Total Merchandise and to be honest they were great. I had an urgent order of 140 water bottles needed for an event taking place at our venue and they were quick to sort everything out and get a delivery sorted in time for when we needed it. We did pay for an early morning delivery, which did not happened, but that was not their fault, it was the delivery service they used, but apart from that a quick, efficient and most importantly fantastic product.”

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Posted 6 years ago

Thanks for your review Ryan. Your feedback is important as we constantly review the delivery services we use.

Posted 6 years ago

“I recently orders branded pens from total merchandise, the whole process from start to finish was so easy and straight forward. The finish product was fab and the turn around time was exceptional! Great customer derive and product A*”

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Posted 6 years ago

Thanks for your great review Stacey. We'll be sure to pass on your feedback to the team.

Posted 6 years ago

“Excellent service. My order of 72 mugs bearing the company logo arrived promptly and I was delighted with the finished product They were well packaged and all were intact. I would highly recommend this company.”

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Posted 6 years ago

Thanks for your review Judith. We hope to work with you again soon.

Posted 6 years ago

“We ordered some basic pens from Total Merchandise and they're great! Very good value for really nice quality pens and great delivery (they arrived before expected!) The ordering process was a small faff and the boxes they come in aren't very sturdy, but absolutely lovely products and exactly what we wanted!”

Total Merchandise 5 star review on 4th October 2019

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Posted 6 years ago

Thanks for your review Imogen.

Posted 6 years ago

“Wonderful service, I needed to add some wording and they did it straight away, matched the font and colour to our brand even though the wording was not part of the logo, could not be happier - great value for money and great customer service - thank you Elizabeth and thank you Total Merchandise!”

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Posted 6 years ago

Thanks for your great review Emily. We shall pass on your kind words to Liz and the rest of the team.

Posted 6 years ago

“As a company we have made several purchase for branded goods and they have been reasonably priced, high quality goods and delivered on time. Will definitely be using the company again!”

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Posted 6 years ago

Thanks for your great review Angela. We look forward to your next order!

Posted 6 years ago

“Very happy with the merchandise and the turn around time.”

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Posted 6 years ago

Thanks for your review Jane. Pleased that you're happy with the product and service.

Posted 6 years ago

“Good choice, good product (recycled logo pencils) made extra effort to get them before promised deadline for an event. pleasant to deal with, reasonably priced.”

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Posted 6 years ago

Thanks for leaving a great review.

Posted 6 years ago

“Excellent customer service. Kimberley was really helpful. I was kept informed every step of the way. The bag looks lovely.”

Total Merchandise 5 star review on 2nd October 2019

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Posted 6 years ago

Thanks for your lovely review and photo Helen. We shall pass your comments on to Kim. Hope to work with you again soon.

Posted 6 years ago

“Great quality goods, arrived a day early, amazing customer service response time, very impressive!”

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Posted 6 years ago

That's great Samantha! We hope we can work with you again in future.

Posted 6 years ago

“Great company to deal with. Exceptionaly good response time, nothing is too much trouble. Salesman Nicky White, extremely helpful and very courteous Thank you”

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Posted 6 years ago

Hi Sandy! Thanks for the fantastic review. We will be sure to pass your feedback on to Nicky, and hope to work with you on another order again soon. Thank you!

Posted 6 years ago

“Great product and customer service Definitely will order again”

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Posted 6 years ago

Hi Valentina - thanks for the lovely review and we look forward to working together on another order soon!

Posted 6 years ago

“Fast turnaround, and went above and beyond to meet an event deadline. Competitive prices and great customer service.”

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Posted 6 years ago

Hi Emma - brilliant. We're really pleased we were able to help you with your tight deadline, and that you were pleased with the service you received! We look forward to working with you again soon.

Posted 6 years ago

“Really pleased with the products we ordered for our new business and the service from the sales team was spot on!”

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Posted 6 years ago

Fantastic. We're delighted to hear you were pleased with your products and our service, and wish you the best of luck with your new business! We hope to work with you on more products soon.

Posted 6 years ago

“really easy to work with, and very fast delivery. We are delighted with our branded water bottles, all staff love them and it means we have stopped buying plastic cups!”

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Posted 6 years ago

Thanks for the great review, Catherine. We're delighted to hear you were pleased with our service and your completed bottles! We hope to work with you on another order soon.

Posted 6 years ago

“Good value, quick delivery and great service!”

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Posted 6 years ago

Thanks for the lovely review!

Posted 6 years ago

“Excellent liaisons with the company including quick responses and efficient query answering. Can’t fault the products they’re exactly what I wanted and will order again!”

Total Merchandise 5 star review on 18th September 2019

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Posted 6 years ago

Hi Charlotte - thanks for the review! Your tote bags look great. Look forward to working with you again soon.

Posted 6 years ago

“We are really happy with the service provided from Total Merchandise. The quality of the lanyards is excellent. Delivery times and follow up communications have been great. Would certainly recommend.”

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Posted 6 years ago

Thank you for the brilliant review. We're glad to hear you're delighted with your lanyards - and thank you for the recommendations, too!

Posted 6 years ago

“High quality hoodies arrived as expected with our logo looking vibrant and professional embroidered on them. Order process and how to send logo etc. was clearly explained and simple to follow through”

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Posted 6 years ago

Hi Carolyn - we're so pleased to read this! Thank you for the fantastic review. We hope to work with you on another product order soon.

Posted 6 years ago

“Excellent. Super speedy response times, sightly confusing when confirming and approving but remedied without hesitation and delivered early (in 10 days). Ordering more this week..”

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Posted 6 years ago

Thanks for the fantastic review. We look forward to working with you on your next order!

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,041 reviews