Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,035 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

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4.8

Based on 2,035 reviews

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Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic value for the price, quick delivery and all round excellent service.”

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Posted 5 years ago

That's what we like to hear - thank you!

Posted 5 years ago

“Nice and easy all over experience and happy with the order. Will use again, thanks”

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Posted 5 years ago

Hi Joe - thanks for the great review! We look forward to working with you again soon.

Posted 5 years ago

“Excellent customer service. There were a couple of faulty items in the pack and they dealt with this smoothly and efficiently”

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Posted 5 years ago

Hi Adam - thanks for the great review. We always pride ourselves on our 5* customer service so are pleased to hear we were able to match your needs! Look forward to working with you on another order soon.

Posted 5 years ago

“Great service, samples received quickly. The actual order was as required and was a day early”

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Posted 5 years ago

Hi Graeme - thanks for the lovely review! We always aim to go above and beyond with our service, so are very happy to read this. Look forward to working with you on another order soon.

Posted 5 years ago

“Highly recommended. Very good experience dealing with the order. High quality of purchase.”

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Posted 5 years ago

Hi Inga - thanks for the brilliant 5* review. We're so pleased to read this and hope to work with you on another promotional product order soon!

Posted 5 years ago

“Excellent service from start to finish, I was left down by my usual supplier therefore needed a super quick turnaround and these guys absolutely nailed it! Will be using them again and would highly recommend. Thanks.”

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Posted 5 years ago

Hi Grace - we're so pleased to read this! Thanks for the great review and we're delighted that we were able to work together to meet your timeframe. Thanks for the recommendation and we look forward to working with you on more promotional products soon!

Posted 5 years ago

“Fantastic service that allowed a small artist to create custom notebooks. The team helped at every stage and produced a beautiful end product. Delivery (even abroad) was incredibly efficient and the items turned up packaged very well and in perfect condition. I will definitely be ordering again.”

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Posted 5 years ago

Hi Rhiannon - we're so pleased to read this! Thanks for the great review and we're delighted that we were able to work with you to create your perfect custom notebooks. Look forward to working on another order with you soon!

Posted 5 years ago

“We love our new mugs and our customers seem to too! Lovely picnic mugs for the summer months. The colours and quality of the mugs are perfect. Thank you Total Merchandise for doing a perfect job.”

Total Merchandise 5 star review on 25th June 2020

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Posted 5 years ago

Hi Emma - thank you so much for your review and for sharing some pictures of your lovely new mugs! They look great and we're so pleased to hear that you had a great experience with us. We hope to work with you on another order again soon!

Posted 5 years ago

“What a fantastic and professional team to work with alongside with a delivery of great product!”

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Posted 5 years ago

Hi Agnieszka - thanks for the excellent review! We're so pleased to hear you were happy with the service you received, as well as your finished products. We look forward to working with you again soon!

Posted 5 years ago

“Excellent communication, very quick service and the products are great quality. overall very happy we will certainly order again. Thank you Robyn for overall excellent service.”

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Posted 5 years ago

Hi Emma - thanks for the brilliant review! We're so pleased to hear you were pleased with the service you received and with your products, too. We hope to work with you on another promotional merchandise order soon!

Posted 5 years ago

“Very professional and prompt service with competitive pricing and value for money.”

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Posted 5 years ago

Brilliant! Thanks for the great review - we look forward to working with you on another order soon.

Posted 5 years ago

“Great customer service, quick to sort out a small problem we had.”

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Posted 5 years ago

Thank you for the 5* review! We're pleased to hear we were able to work together to get your order spot-on. We hope to work with you again soon!

Posted 5 years ago

“I am absolutely delighted with my products they look exactly as I had hoped. The friendly team and swift service was impressive especially as my order happened right in the middle of Covide 19 cahos. I highly recommend Total Merchandise !”

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Posted 5 years ago

Hi Sharon. Thanks so much for leaving us such a great review - and for the recommendation too! We're so happy to hear you were pleased with your products and look forward to working with you on another order soon.

Posted 5 years ago

“We have been using Total Merchandise for our campaigns for years now. We are very happy with them & would recommend them without hesitation. We run a language school and they have provided us with everything from pens, writing pads & USB's to mints, mugs & even some umbrella's. Even had some badges printed for the band I am in! :p Customer service is great and they have always helped when it came to twigging artwork or arranging samples. Will definitely be using them again! p.s Liz is great!!”

Total Merchandise 5 star review on 12th May 2020

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Posted 5 years ago

Thanks for your lovely review Ian. It's been a pleasure working with you and look forward to doing business again in future!

Posted 5 years ago

“Can't recommend them enough. We ordered some tote bags to help raise funds for our charity, and everyone really likes them! We're really pleased with the results and the team at Total Merchandise were really helpful. Even making sure that the design proof was optimal, such a great level of customer service! The turnaround time for the product was also very swift! Thank you! :)”

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Posted 5 years ago

Hi Nkosi, thank you for the amazing review! We're delighted to hear that everyone is enjoying the bags and we hope to work with you again soon.

Posted 5 years ago

“Fantastic service from Chloe who was very patient & always responded quickly to any emails. Thank you”

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Posted 5 years ago

Thank you for the excellent review, Claire. We're so pleased to hear that you enjoyed our usual five-star customer service.

Posted 5 years ago

“I must say that the service I received by Rebekah was first class the speed that she responded to my emailed questions was incredible. The plates arrived early and the product is spot on exactly how we wanted them.I will be using your service for some glasses in a couple of months.Well done and keep up the good work. Tony Perkins.”

Total Merchandise 5 star review on 18th March 2020

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Posted 6 years ago

Hi Tony, thank you for the fantastic review and for sharing the great picture of your plates! We're so pleased to hear that you like them and we look forward to working with you on your personalised glasses.

Posted 6 years ago

“Delivered on time and to budget. The item had one misprint on a single pen but was quickly remedied by Nicky.”

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Posted 6 years ago

Thank you for the brilliant review, Mike. We're so pleased the issue with the pen was fixed and we hope to work with you again soon.

Posted 6 years ago

“I have placed several orders with TM and each time the product has been as shown on the website and customer service excellent. I would not hesitate to recommend this company.”

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Posted 6 years ago

Hello Wendie, thanks for the excellent review and recommendation! We hope to work with you again soon.

Posted 6 years ago

“very efficient service and correspondence and the product excellent. we did originally look into purchasing locally but due to extortionate pricing we found Total Merchandise. We will definitely be using again. Thank you”

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Posted 6 years ago

Hi Thalia, thank you for the amazing review! We're delighted that you chose us as your promotional merchandise distributor and we look forward to working with you again soon.

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,035 reviews