Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,041 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have nothing other than praise for this company. Placed a large order and they were very helpful, especially Tom and Nicky. Every little issue was resolved and they were very pleasant and professional. A great team in my opinion. Would recommend.”

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Posted 6 years ago

Wow, what a wonderful review Debbie. It's great to know that you enjoyed our usual five-star customer service and we hope to work with you again soon.

Posted 6 years ago

“quick, right price, delivered on time and good quality product”

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Posted 6 years ago

Thank you for the brilliant review, Marie!

Posted 6 years ago

“Lovely quality for the money, the committee was very happy”

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Posted 6 years ago

Hi Maria, thanks for the excellent review! We're delighted to hear everyone is happy with the products.

Posted 6 years ago

“Fast, friendly and helpful. The product was super too. Highly recommend.”

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Posted 6 years ago

Hi Rebecca - thank you for the excellent review! It's wonderful to hear that you were happy with the service and your final product.

Posted 6 years ago

“Brilliant customer service, great turnaround”

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Posted 6 years ago

Hi Megan, thank you for the brilliant review!

Posted 6 years ago

“Great customer service and a very helpful member of staff who assisted my order throughout the process.”

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Posted 6 years ago

Thank you for the amazing review! We always strive for five-star customer service so it's great to hear that you enjoyed your experience with us.

Posted 6 years ago

“Excellent service all the way many thanks”

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Posted 6 years ago

Brilliant - that's what we like to hear! Thanks for the 5* review, Azad.

Posted 6 years ago

“I found them helpful, reliable and thankfully not full of sales hype. They meet their obligations and sell quality products.”

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Posted 6 years ago

Hi June, thank you for the brilliant review! We hope to work with you again soon.

Posted 6 years ago

“Top service. Accurate description of product & reliable delivery times. Will purchase again”

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Posted 6 years ago

Hi Max, thank you for the amazing review! It's wonderful to hear your great feedback and we look forward to working with you again.

Posted 6 years ago

“Robyn our account manager is always approachable friendly and replies super quick to email, and samples awaiting quick too, the proofs are perfect, and she understands the time-critical aspects of some of our order”

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Posted 6 years ago

Hi Ben, thank you for the excellent review! We're so pleased to hear that you're happy with the service, we will make sure your kind review is passed onto Robyn.

Posted 6 years ago

“Great quality merchandise and the turn around was really quick. We're especially delighted with the 'syringe' pens which have been very well received at healthcare careers events.”

Total Merchandise 5 star review on 18th February 2020

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Posted 6 years ago

Hi Pippa - thank you for the brilliant review and for sharing the fantastic image of your syringe pens!

Posted 6 years ago

“Always fantastic service and good quality products!”

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Posted 6 years ago

Thanks for the excellent review, Sam!

Posted 6 years ago

“Prompt attention and sharp prices. Found the team happy to help and promptly action any requests.”

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Posted 6 years ago

Hi Ewan, thank you for the brilliant review and we hope to work with you again soon.

Posted 6 years ago

“Total Merchandise are always very prompt to respond to enquiries. Their range of products is great, and they have been really helpful when we have needed a quick turnaround on jobs. They are my go to supplied for promotional goods.”

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Posted 6 years ago

Hi Lucy, thank you for the amazing review. It's wonderful to hear that we're your first choice and you continuously enjoy our usual five-star service and products.

Posted 6 years ago

“Found customer service very helpful. Products arrived quickly and well packaged”

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Posted 6 years ago

Hi Maria, thank you for the excellent review!

Posted 6 years ago

“We are a re-seller so we need prompt response for our cleints, I have placed orders on a couple of occassions recently because I can always rely on the service and quaility of the goods I order for my clients. Customer service is 2nd to none especailly if I have Amy Gavin helping me, she is brilliant she is very quick to come back to me.”

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Posted 6 years ago

Hi Michele - thank you for the amazing review, we couldn't wish for a better review! We will make sure your kind feedback is passed onto Amy and the team.

Posted 6 years ago

“We ordered pens for a recruitment event and couldn't be happier with the customer service and turnaround of the products. Great quality and outstanding service!”

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Posted 6 years ago

Hi Mark, wow what a wonderful review! We're delighted to hear you enjoyed our usual five-star service and you're happy with the pens.

Posted 6 years ago

“We were working to a strict time frame and Total Merchandise did exactly what they said they would. Excellent service.”

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Posted 6 years ago

Thank you for the brilliant review, David! We hope to work with you again soon.

Posted 6 years ago

“The mugs were fantastic. Colouring was exactly as in the artwork sent over, and the quality of the finish was brilliant. The mugs are comfortable to hold with boiling hot water inside, and we had no trouble with lids leaking while drinking. I would highly recommend this product to anyone looking for a good quality corporate travel mug.”

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Posted 6 years ago

Hi Jess, wow what a wonderful review! We're so pleased you're happy with your travel mugs and we hope to work with you again soon.

Posted 6 years ago

“Great service from Total Merchandise, good product at a very good price. Quick delivery and attentive customer service. Thanks.”

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Posted 6 years ago

Thank you for the excellent review, Catherine. We're so pleased to hear you enjoyed our usual five-star service and products.

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,041 reviews