Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,027 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt attention and sharp prices. Found the team happy to help and promptly action any requests.”

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Posted 5 years ago

Hi Ewan, thank you for the brilliant review and we hope to work with you again soon.

Posted 5 years ago

“Total Merchandise are always very prompt to respond to enquiries. Their range of products is great, and they have been really helpful when we have needed a quick turnaround on jobs. They are my go to supplied for promotional goods.”

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Posted 5 years ago

Hi Lucy, thank you for the amazing review. It's wonderful to hear that we're your first choice and you continuously enjoy our usual five-star service and products.

Posted 5 years ago

“Found customer service very helpful. Products arrived quickly and well packaged”

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Posted 5 years ago

Hi Maria, thank you for the excellent review!

Posted 5 years ago

“We are a re-seller so we need prompt response for our cleints, I have placed orders on a couple of occassions recently because I can always rely on the service and quaility of the goods I order for my clients. Customer service is 2nd to none especailly if I have Amy Gavin helping me, she is brilliant she is very quick to come back to me.”

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Posted 5 years ago

Hi Michele - thank you for the amazing review, we couldn't wish for a better review! We will make sure your kind feedback is passed onto Amy and the team.

Posted 5 years ago

“We ordered pens for a recruitment event and couldn't be happier with the customer service and turnaround of the products. Great quality and outstanding service!”

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Posted 5 years ago

Hi Mark, wow what a wonderful review! We're delighted to hear you enjoyed our usual five-star service and you're happy with the pens.

Posted 5 years ago

“We were working to a strict time frame and Total Merchandise did exactly what they said they would. Excellent service.”

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Posted 5 years ago

Thank you for the brilliant review, David! We hope to work with you again soon.

Posted 5 years ago

“The mugs were fantastic. Colouring was exactly as in the artwork sent over, and the quality of the finish was brilliant. The mugs are comfortable to hold with boiling hot water inside, and we had no trouble with lids leaking while drinking. I would highly recommend this product to anyone looking for a good quality corporate travel mug.”

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Posted 5 years ago

Hi Jess, wow what a wonderful review! We're so pleased you're happy with your travel mugs and we hope to work with you again soon.

Posted 5 years ago

“Great service from Total Merchandise, good product at a very good price. Quick delivery and attentive customer service. Thanks.”

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Posted 5 years ago

Thank you for the excellent review, Catherine. We're so pleased to hear you enjoyed our usual five-star service and products.

Posted 5 years ago

“Really easy to use, quick and helpful service and a really quick turnaround.”

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Posted 5 years ago

Thank you for the amazing review, Claire!

Posted 5 years ago

“Superb customer service and excellent product at a great price I was very happy with the end result and the tote bag has been well received by all my customers”

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Posted 5 years ago

Wow, what a wonderful review Lee! We're delighted to hear you enjoyed our usual five-star service and everyone likes the bags.

Posted 5 years ago

“excellent service from Bekah throughout the process and excellent quality and price of product. Highly recommended”

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Posted 5 years ago

Hello Grant, thank you for the 5* review! We will make sure your review is passed onto Rebekah.

Posted 5 years ago

“very fast with my order and great staff”

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Posted 5 years ago

Hi Jenny, thank you for the excellent review! It's great to hear you enjoyed our usual five-star service.

Posted 5 years ago

“Really good service, professional and quick.”

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Posted 5 years ago

Hi Martyn, thank you for the brilliant review! We're so pleased you enjoyed our usual five-star service.

Posted 5 years ago

“Very happy with Total Merchandise's communication and the end result.”

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Posted 5 years ago

Thanks for the 5* review, Fergal! We're so pleased you enjoyed our service and the finished product.

Posted 5 years ago

“Excellent service & product - thanks to Abby for her patience”

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Posted 5 years ago

Hi Wayne, thank you for the excellent review! We will pass your thanks onto Abby and we hope to work with you again soon.

Posted 5 years ago

“Excellent quality and great print!”

Total Merchandise 5 star review on 4th February 2020

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Posted 5 years ago

Hi Nero, thank you for the wonderful review and for sharing this great picture!

Posted 5 years ago

“Friendly and responsive service and delivered a great product. We will definitely continue to use TM services”

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Posted 5 years ago

Thank you for the brilliant 5* review! We look forward to working with you again soon.

Posted 5 years ago

“Nina is amazing. No request was too much trouble and she kept me updated every step of the way. I had tight deadlines to get the products delivered and they arrived perfectly with 2 days to spare. Thanks Nina! We will definitely be working with you again.”

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Posted 5 years ago

Wow, what a wonderful review Chloe! We're so pleased to hear you enjoyed our usual five-star service. We will make sure your kind review in passed onto Nina and we look forward to working with you again soon.

Posted 5 years ago

“Excellent service - very quick to give quote which was fully detailed. Easy to communicate with and very nice products. Totally happy!”

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Posted 5 years ago

Hello Brian - thank you for the amazing 5* review! We're so pleased that you were happy with the service and final product.

Posted 5 years ago

“we ordered our non-woven bags, within less than a week we had the finished product! Well done guys... good job!”

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Posted 5 years ago

Thank you for the excellent review! We're so pleased to hear you're happy with the delivery time and bags. We hope to work with you again soon.

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,027 reviews