Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,027 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and products, as always from the Team, with fast turnaround too.”

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Posted 5 years ago

Hello Clare, thank you for the brilliant 5* review!

Posted 5 years ago

“Great customer service, helping throughout the process of ordering our first promotional goods. Also extreemly speedy service, less than 7 days from approving proofs to delivered products! Thanks Hannah and the team!!!”

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Posted 5 years ago

Hi Michael, thank you for the excellent review! We're so pleased to hear that you enjoyed our usual five-star customer service from Hannah and the rest of the TM team.

Posted 5 years ago

“Total Merchandise provided a great service, at short notice, to provide us with corporate gifts for a social event. Thank you.”

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Posted 5 years ago

Hi Gareth - thanks for the fantastic review. We're delighted to hear we were able to match your deadline and are glad you were pleased with the service you received! We hope to work with you again soon.

Posted 5 years ago

“Excellent products and support. Exceptionally fast turn round of orders and speedy response to enquiries. Excellent design team.”

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Posted 5 years ago

Thank you for the brilliant review, Peter. We hope to work with you again soon.

Posted 5 years ago

“Exactly as I had ordered and hoped for. Very quick, professional painless procedure. Thank you.”

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Posted 5 years ago

Great - that's what we like to hear! Thanks for the 5* review, Karen.

Posted 5 years ago

“Help,quality,service,delivery ...everything you need”

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Posted 5 years ago

Thank you for the fantastic 5* review, John!

Posted 5 years ago

“Delivered on time and very good quality”

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Posted 5 years ago

Hi John - thank you for the amazing review!

Posted 5 years ago

“Excellent & Fast Service”

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Posted 5 years ago

Thanks for the brilliant review, Krisha!

Posted 5 years ago

“I have nothing other than praise for this company. Placed a large order and they were very helpful, especially Tom and Nicky. Every little issue was resolved and they were very pleasant and professional. A great team in my opinion. Would recommend.”

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Posted 5 years ago

Wow, what a wonderful review Debbie. It's great to know that you enjoyed our usual five-star customer service and we hope to work with you again soon.

Posted 5 years ago

“quick, right price, delivered on time and good quality product”

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Posted 5 years ago

Thank you for the brilliant review, Marie!

Posted 5 years ago

“Lovely quality for the money, the committee was very happy”

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Posted 5 years ago

Hi Maria, thanks for the excellent review! We're delighted to hear everyone is happy with the products.

Posted 5 years ago

“Fast, friendly and helpful. The product was super too. Highly recommend.”

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Posted 5 years ago

Hi Rebecca - thank you for the excellent review! It's wonderful to hear that you were happy with the service and your final product.

Posted 5 years ago

“Brilliant customer service, great turnaround”

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Posted 5 years ago

Hi Megan, thank you for the brilliant review!

Posted 5 years ago

“Great customer service and a very helpful member of staff who assisted my order throughout the process.”

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Posted 5 years ago

Thank you for the amazing review! We always strive for five-star customer service so it's great to hear that you enjoyed your experience with us.

Posted 5 years ago

“Excellent service all the way many thanks”

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Posted 5 years ago

Brilliant - that's what we like to hear! Thanks for the 5* review, Azad.

Posted 5 years ago

“I found them helpful, reliable and thankfully not full of sales hype. They meet their obligations and sell quality products.”

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Posted 5 years ago

Hi June, thank you for the brilliant review! We hope to work with you again soon.

Posted 5 years ago

“Top service. Accurate description of product & reliable delivery times. Will purchase again”

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Posted 5 years ago

Hi Max, thank you for the amazing review! It's wonderful to hear your great feedback and we look forward to working with you again.

Posted 5 years ago

“Robyn our account manager is always approachable friendly and replies super quick to email, and samples awaiting quick too, the proofs are perfect, and she understands the time-critical aspects of some of our order”

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Posted 5 years ago

Hi Ben, thank you for the excellent review! We're so pleased to hear that you're happy with the service, we will make sure your kind review is passed onto Robyn.

Posted 5 years ago

“Great quality merchandise and the turn around was really quick. We're especially delighted with the 'syringe' pens which have been very well received at healthcare careers events.”

Total Merchandise 5 star review on 18th February 2020

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Posted 5 years ago

Hi Pippa - thank you for the brilliant review and for sharing the fantastic image of your syringe pens!

Posted 5 years ago

“Always fantastic service and good quality products!”

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Posted 5 years ago

Thanks for the excellent review, Sam!

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,027 reviews