Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast production and delivery. Samantha was most helpful with pushing through our Christmas delivery. 10/10”

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Posted 5 years ago

Hi Annie, thank you for the amazing review! We will make sure your kind words are passed onto Samantha and we hope to work with you again soon.

Posted 5 years ago

“Awesome products”

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Posted 5 years ago

Thanks for the great review, Barry!

Posted 5 years ago

“Merchandise was superb quality and was promptly delivered. Fantastic service!”

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Posted 5 years ago

Hi Melanie, thank you for the amazing review!

Posted 5 years ago

“ordered some company-branded pens, which were created and delivered promptly, the whole service from order to the delivery was extremely efficient reliable and professional, I highly recommend TM!”

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Posted 5 years ago

Hello Benjamin - thank you for the wonderful review and recommendation! We're so pleased to hear that you're happy with the pens and the service you received.

Posted 5 years ago

“Always very pleased with the service. Thank you to the staff - exceptionally helpful and polite. Leah in particular... a star!”

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Posted 5 years ago

Thanks for the wonderful review! We'll be sure to pass your kind comments on to Leah and loo forward to working with you again soon.

Posted 5 years ago

“The Northants Parent Forum Group has worked with Total Merchandise on numerous occasions in the past. The logo and colour chart is kept on file, which speeds up further production of promotional items. We like working with Poppy which seems a dedicated TM contact for us who is very professional and efficient.”

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Posted 5 years ago

Hi Anna, thank you for the amazing review! It's wonderful to hear that you continuously enjoy our five-star customer service from Poppy. We hope to work with you again soon.

Posted 5 years ago

“Great service”

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Posted 5 years ago

Great - thanks, Eytan!

Posted 5 years ago

“Great communication, great quality product, fast delivery”

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Posted 5 years ago

Hi Helen - we're delighted to read this! Thanks for the great review. We hope to work with you again soon.

Posted 5 years ago

“Good service, products as requested”

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Posted 5 years ago

Brilliant! Thanks for the review, Gavin.

Posted 5 years ago

“The team at Total Merchandise were very accommodating and produced high-quality products in a timely manner.”

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Posted 5 years ago

Alana - thanks for the fantastic review! We're really pleased to read this and hope to work with you again soon.

Posted 5 years ago

“happy with product and service would recommend”

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Posted 5 years ago

Brilliant - thanks Anne!

Posted 5 years ago

“Arrived quicker than expected. Top quality pens”

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Posted 5 years ago

Thank you for the great review - and we're very pleased to hear you're happy with your pens!

Posted 5 years ago

“We have used Total Merchandise to provide merchandise to promote our research trial. The products are always completed to a very high standard and the communication from their team when ordering is excellent. We will continue to use them for the foreseeable future.”

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Posted 5 years ago

Wow, what a wonderful review! We're delighted to hear that you continuously enjoy our five-star service and products. We look forward to working with you again soon.

Posted 5 years ago

“I was very happy with the way I was kept updated as to the status and delivery of my ordered and impressed by the quality of what was received.”

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Posted 5 years ago

Hi Kevin - thank you for the amazing review! We hope to work with you again soon.

Posted 5 years ago

“We've used Total Merchandise on several occasions now and we've found them to be a great supplier that has always delivered on time, and sometimes even earlier than the date they estimated. Everything we've ordered from them has been of a good quality and reasonably priced. I would definitely recommend them.”

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Posted 5 years ago

Hi Sarah, thank you for the amazing review and recommendation! It's wonderful to hear that you continuously enjoy our five-star service and products. We hope to work with you again soon.

Posted 5 years ago

“Very helpful in sorting out logo. Quick turnaround with order. Product was very good. Definitely use again.”

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Posted 5 years ago

Thank you for the excellent review, Wayne! We look forward to working with you again soon.

Posted 5 years ago

“Can't recommend enough! Brilliant customer service, which is so hard to find nowadays. Perfect communication, products quality exceeded expectations. Thank you”

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Posted 5 years ago

Hi Gvantsa - thank you for the amazing review! It's wonderful to hear that you enjoyed our usual five-star service and products. We hope to work with you again soon.

Posted 5 years ago

“Great service and fantastic quality products. From initial quote to deliver to my office only took 5 days! I will be using Total Merchandise again”

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Posted 5 years ago

Hi Chris - wow. what a wonderful review! We're delighted to read that you enjoyed our usual five-star service and products. We look forward to working with you again.

Posted 5 years ago

“Great experience ordering our first product. Quality was there as well.”

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Posted 5 years ago

Hi Jin - thank you for the great review! We're delighted to hear that you were happy with the process and your final product. We hope to work with you again soon.

Posted 5 years ago

“Product arrived very fast, packaging and print was exceptional”

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Posted 5 years ago

Thank you for the amazing review, Paul! We hope to work with you again soon.

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews