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Total Merchandise Reviews

4.8 Rating 2,003 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

4.8

Based on 2,003 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Total Merchandise 5 star review on 7th March 2024

Total Merchandise 5 star review on 6th September 2023

Total Merchandise 5 star review on 1st August 2023

Total Merchandise 5 star review on 27th July 2023

Total Merchandise 5 star review on 20th December 2022

Total Merchandise 5 star review on 15th June 2022

77

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items purchased are as shown on the website and we like them. It did take a number of contacts to resolve my questions and the items that arrived were not exactly in the colour combinations requested, although that did not affect their suitability in the end.”

Posted 5 years ago

Hi Sara Our apologies if you’ve experienced anything less than our usual five-star service. I understand that the order processor contacted you about this particular issue. We’ll be in direct contact with you shortly to discuss the situation. Kind regards, Total Merchandise.

Posted 5 years ago

“Despite Robyn's best efforts to be helpful with this, there were a lot of issues with print quality that were not explained to us before hand, and should have been anticipated by yourselves. Ended up paying more than the initial quote for one item in order to get the print to an acceptable standard and ended up cancelling the other item as they were not actually able to produce what we had been quoted. A lot of time was unfortunately wasted.”

Posted 5 years ago

Thanks Rebecca for this, and we're really sorry to didn't meet expectations on this occasion. If you could possibly please spare 5 minutes to email us at sales@totalmerchandise.co.uk with details of the order, we'll look into this to ensure we meet future expectations.

Posted 5 years ago

“I had some problems with my first order. The order was not delivered on the agreed date and the packaging the items were delivered in was flimsy and broken. Some of the bags enclosed were very crushed, I returned them and the were re-packed and re delivered in a better condition. The sales rep I dealt with did her best to accommodate me and eventually the problems were resolved.”

Posted 5 years ago

Hi Patricia...really sorry to hear this. Sometimes we are very reliant, and are sometimes let down by delivery agents either not turning up or by delivering damaged consignments (or both). But, it's important that we hear about this because it allows us to put pressure on the suppliers who often ship the products on our behalf. Thanks for taking the time to let us know about this, and we really hope that we can get the chance to prove to you by way of a 2nd order that this was the exception, rather than the rule...as most deliveries arrive on time and undamaged.

Posted 5 years ago

“Items arrived very quickly, however slightly disappointed with the quality of the pens we ordered. The ink doesn't write particularly well and ran out after a short period of time.”

Posted 5 years ago

Hi, sorry about this...we have raised this with your client manager and somebody will be in contact with you shortly...

Posted 5 years ago

“We had a communication problem regarding goods I ordered, I was told by yourselves that you had tried to contact me regarding the art work, I had not received this communication either by phone or email, which then compacted on the delivery not arriving on time for a large event. We still completed the order after the event but I think you need to be mindful that not everyone understands the different formats that are required for art work. Apart from that they goods arrived and are good quality.”

Posted 5 years ago

Thanks for this Brun. And we agree with your final comment about the understanding of different formats for artwork - we'll be discussing this again with our front line sales staff in due course. Apologies that we didn't meet all of your expectations on this occasion but thank you for taking the time to leave us fair feedback, and of course for your custom.

Posted 5 years ago

“Bit dissapointed that the order i placed for both mugs and golf balls were delayed due to lack of stock! and this info was not passed on until the order was raised? However! When the goods did come they were of good quality and as described on the website. The communication between Total Merchandise and myself was good in respect of getting the correct wording and placement on the goods, They also kept me informed of the new delivery schedule, in all i would use again but make allowance for delays.”

Posted 5 years ago

Hi Ian, and thanks for your review. We are REALLY sorry we messed up on this occasion. As you say, there was an upstream issue with stock and we often aren't told of these by our suppliers until such time that we raise a new order with them. It's quite unusual for it to happen at all, but we are nevertheless extremely sorry that it happened to you.

Posted 5 years ago

“Merchandise turned up in time for the event that we needed it for but only because I had to keep chasing up the artwork etc as despite an email advising that the artwork would be with us within 48 hours when I returned form leave a week later we had still not received it. I also had to chase my initial quotes as only received one and not the 2 requested. When I decided to place an order I emailed yourselves and attached an official order which had the relevant details on of what we had ordered and delivery address but I still continued to get emails asking for confirmation of information that was on the PO which leads me to believe that this was not even looked at! Quality of product appears to be OK and I am happy with the print quality as well.”

Posted 5 years ago

“No Total Merchandise did not make me happy. The product was acceptable, it was not what l was expecting, had to make do with what l received because of timing. Delivery was a stressful, the day confirmed for delivery was not the day it was delivered. Had to keep chasing up because the items was to go abroad. It was a stressful experience in totality.”

Posted 5 years ago

“Price was cheapest”

Posted 5 years ago

“Staff were helpful but the products were not very good quality.”

Posted 5 years ago

“Fast and efficient delivery, great quality and presentation. Communication could be so much better and more efficient.. there is no sense of urgency..”

Posted 6 years ago

“Delivered on time”

Posted 6 years ago

“You didn't make me especially happy”

Posted 6 years ago

Hi, Many thanks for your comments, it's a shame to hear you were not especially happy, our system shows no errors on the order. Maybe you could explain and we could rectify that for you? Many thanks, David, Owner and Director.

Posted 6 years ago

“It was a bit difficult to understand the ordering process. It would be useful to send out templates and better guidance as to what you need to make it all go smoothly. I felt a little at sea. I am used to working in Photoshop, InDesign and Illustrator but the information necessary was not sent when requested. Otherwise all OK. I would do it differently next time.”

Posted 6 years ago

“Quality of the product and printing was good but pads sold with 50 paper sheets and very wide margin so they will not last very long.”

Posted 6 years ago

“The pot-it notes and pens order were very good.”

Posted 6 years ago

“quick response to emails and speedy delivery”

Posted 6 years ago

“The product quality was all right, but customer service was quite poor.”

Posted 6 years ago

“Order arrived quickly and was of good quality but the sales team were much too pushy, didn't even give me a chance to reply to emails before chasing responses several times, it was far too much.”

Posted 6 years ago

“Product is good, buying process is painful.”

Posted 6 years ago

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Total Merchandise is rated 4.8 based on 2,003 reviews