Tools-paint.com Reviews

Name: Tools-paint.com
Address: 3 David Road Poyle Industrial EstateColnbrook, 3 David Road Poyle Industrial EstateColnbrook, Slough
Rating: 4.82

4.8 Rating 1,400 Reviews

97 %

of reviewers recommend Tools-paint.com

Company Reviews

Metrics

Info

4.8

Based on 1,400 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tools-paint.com:

The place to buy decorative paint, protective coatings and associated products from leading and niche manufacturers at low prices

Visit Website

Phone:

01753 684084

Email:

sales@tools-paint.com

Location:

3 David Road Poyle Industrial EstateColnbrook,
3 David Road Poyle Industrial EstateColnbrook
Slough
SL3 0TW

Tools-paint.com 5 star review on 27th November 2023

Simon B

Tools-paint.com 5 star review on 27th September 2023

Judith M

Tools-paint.com 5 star review on 26th July 2023

Pasacl G

Tools-paint.com 5 star review on 10th February 2023

Leah B

Tools-paint.com 5 star review on 7th February 2023

Tony B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paint arrived and well packed”

Helpful Report

Posted 1 week ago

Hi, Thank you for your positive comments and four-star review. Given the chance with a possible future order, we will try even harder, to push for a five-star rating 😮. Your time and consideration in leaving us some comments is truly appreciated 😎 The whole team are grateful fr your business. All the very best from all at tools-paint.com

Posted 1 week ago

“Great service , paint arrived promptly and well packaged but when opened RAL color was wrong, seems the machine was faulty. This took a few days to resolve but they came up with alternative solutions, James was really helpful, would use them again.”

Helpful Report

Posted 1 month ago

Hi Stewart, Thanks for your comments and understandable 4-star review. Thank you for acknowledging that there can be issues and that James managed to get the problem resolved to your satisfaction. We hope to see you back shopping with us again in the near future. the whole team at tools-paint.com

Posted 1 month ago

“easy site to use for ordering. Helpful staff when I rang for advice.”

Helpful Report

Posted 1 month ago

Hi Allan, Thanks for your positive comments and FOUR-STAR review, we will for sure work harder to get that fifth star next time 😮. The Rustoleum Magnetic Primer is a great functional coating. The whole team at tools-paint.com hope to see you back shopping with us again soon.

Posted 1 month ago

“Very happy with the service I had when I had to phone them and also the the response from my chats online,my only issue was when the oil I ordered wasn't in stock and nobody let me know I only found out when I sent a message to ask where my order was,but I did change my order for a different oil and got it the next day. I will use this company again the prices are great 👍”

Helpful Report

Posted 1 month ago

Hi Patricia, Thanks for your feedback and understandably four-star review. We are glad we got your order and requirements resolved to your satisfaction. The Cuprinol UV Guard, Decking Oil in Natural Oak is an ideal alternative. We are very glad to learn that this hasn't put you off coming back to tools-paint.com, we will look forward to serving you again. Kind regards, the whole team at tools-paint.com

Posted 1 month ago

“Great service, competitive prices and prompt delivery.”

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Posted 1 month ago

Hi Chris, Thank you for your positive comments and FOUR Star review, we must try harder 🙄. Thank you choosing tools-paint.com for your requirement of the Cuprinol Less Mess Fence Care in "Rustic Brown". The whole team appreciate your time and trouble taken in leaving us a positive review. All the best, tools-paint.com

Posted 1 month ago

“Slow on delivery time, other than that good,!!”

Helpful Report

Posted 3 months ago

Hi Geoff, Thank you for taking the time to leave us a review and a four-star rating. Please accept my apologies for the delay in your delivery. I have looked into your issue and see that your order was placed on 9/1/2024 and dispatched within the 2-3 day timescale we aim for. It would appear the delay has been with "our" carriers, so totally our responsibility and for this we are truly sorry. We hope that this experience does not put you off from using tools-paint.com again in the future. The team at tools-paint.com

Posted 3 months ago

“Best prices and ontime delivery”

Helpful Report

Posted 4 months ago

Hi Mark, Thanks for your FOUR star review and positive comments. We hope that the Cuprinol wood preserver worked as anticipated. Your time and effort taken in leaving us a review is truly valued,thank you 😍. We will give it 110% on your next order in an attempt to get a five star review 😂🤣😂🤣😂🤣 The whole team at tools-paint.com hope to see you again shortly.

Posted 4 months ago

“Bold paint that was exactly the colour I wanted”

Helpful Report

Posted 1 year ago

Hi Kerry, Thank you for reviewing tools-paint.com, we are pleased to learn that the "Lagoon Splash" was the bold, bright colour you were hoping for. If you get the chance it would be great to see the fruits of your labour via a photo or two. We hope to see you shopping with us again soon. The whole team at tools-paint.com

Posted 1 year ago

“Really polite, friendly staff. A pleasure to deal with. Products came as ordered. No issues delivering to my address, which can be complicated as it’s across a railway line. A word of warning though. Plan well in advance, as orders can take between 3-5 working days to process.”

Helpful Report

Posted 1 year ago

Hi Melanie, Thanks for reviewing tools-paint.com and for your comments of advice to the review readers. We have literally list 1000's of products and to always have the right amount of stock available whenever required is just not possible. We quote 3-5 days as we can usually get any out-of-stock items dispatched within this timescale. Many, many orders are received and dispatched the same day, if we promised next-day delivery we would have more disappointed customers. Quoting 3-5 days, we don't complaints about a speedier delivery :0) We really appreciate your comments and the time taken to review tools-paint.com We hope to see you shop with us again soon. The team at tools-paint.com

Posted 1 year ago

“I bought some cuprinol shades Iris paint in a 1ltr can from B&Q to try out, couldn't get a tester pot for love nor money, tried it and decided it was the shade I liked and then tried to order some 5ltr cans as I had 22 6Ft panels to paint. Then discovered after searching everywhere and finally contacting cuprinol that they don't do it in 5ltrs only 1ltr! Not very helpful why not say this on the can! Long story etc - thank goodness for Tools-Paint who could mix me up the colour in 2.5ltr cans. Delivery was good, packaged very well and securely and paint seems fine. I say seems because I opened a can and painted some of the fencing and it looked great, however yesterday I went out to continue and opened the can and as I was painting realised it is slightly lighter now which is strange, same can. I am hoping that maybe as it dries it gets darker, I will have to see. Overall happy, I did contact Tools-paint to ask if they did a 5ltr size but they didn't ever reply so I assume not.”

Tools-paint.com 4 star review on 10th April 2022

Helpful Report

Posted 2 years ago

Hi Diane, thank you so much for taking the trouble to review tools-paint.com in so much depth. I would like to answer the questions raised. • Unfortunately the largest tin size we can produce in this colour is 2.5ltr. Cuprinol colours are made for a number of “bases”, “bases” are like the name suggests the base material to which tints are added to get the desired shade, pastel bases for some shades, deep bases for others etc. Certain bases are available in 1ltr, 2.5ltr and 5ltr, the base used for “Iris” is only available in 1ltr and 2.5ltr, I am sorry to report. • The paint appears “lighter” than when originally opened. Sorry to question this, “had you stirred the paint”? This is a common action that is overlooked, the paint will need to be stirred with a paddle ideally, or a ruler, something that is wide and mixes the paint. Any paint needs to be agitated, “stirred”, really should read “mix paint well”, stirring alone will not mix the pigment at the bottom with the base material at the top of the tin (round and round and up and down). If a stick, cane or screw-driver is used it will not disperse the pigment thoroughly into the paint base. The appearance of paint in a tin when mixed and when first applied will appear lighter than the final cured colour, paint does dry darker generally speaking. I hope that this puts your mind at rest and please accept my apologies if these actions had been taken Finally a big apology for any unanswered emails you sent referencing a 5ltr can. We do try and respond to all emails/questions, I am sorry if this was missed.

Posted 2 years ago

Hi Diane, thank you for the efforts (no mean feat by the sound of it) to send in the attached image. I have included this on review.io review site relating to your review of us. It is great to see the work in progress. Your consideration is really appreciated. All at tools-paint.com

Posted 2 years ago

“Good service. Reliable. Want something for your job, then try these. I have used these a few times and the price is good & i shop for a good deal.!”

Helpful Report

Posted 2 years ago

Hi David, Thanks for the review and your continued custom. We are sure the Zinga will give the protection you would expect from such a product. We hope to see you shop with tools-paint.com in the near future. Tools-paint.com

Posted 2 years ago

“Really pleased with the service. The paint wasn’t cheap but great quality and it arrived quickly.”

Helpful Report

Posted 2 years ago

Hi David, thanks for taking the trouble to review tools-paint.com we hope that the dulux quintessential blue is worth the money. Dulux is in a class of its own and we are sure it will deliver the desired results. We hope to see you again shortly, all at tools-paint.com

Posted 2 years ago

“I had a problem with paint tins that were damaged in transit. It was easy to deal with the team to get a replacement tin. I did not need to return the damaged tin, it would have been difficult anyway due to the broken lid.”

Helpful Report

Posted 2 years ago

Good morning Simon, Thank you for taking the trouble to review us. I am sorry that the original delivery was damaged, obviously as soon as we put a parcel in the hands of a carrier we have no control of it in terms of accidental damage. The carriers we use are on the whole excellent, but accidents do happen. I am glad you were happy with the replacement and hope that this will not put you off from using us again. The team at tools-paint.com

Posted 2 years ago

“Good site and fast delivery, would recommend.”

Helpful Report

Posted 2 years ago

“Very competitive pricing. Excellent delivery timing.”

Helpful Report

Posted 3 years ago

“Ordered my paint from then and delivered quicker then estimated and very well packaged. Paint was a perfect colour! Exactly what I ordered.”

Helpful Report

Posted 3 years ago

“Very good service”

Helpful Report

Posted 3 years ago

“I order some specialist paint galvatron which can be very expensive but I need it for my anchor on my yacht. Tools-paint had the product at a good price only grumble was the delivery cost to the Isle of Wight anybody would think we are the other side of the world!!!! Other than that good service.”

Helpful Report

Posted 4 years ago

The original Galvafroid has an excellent reputation but beware of cheap imitations! Unfortunately ParcelForce levies a surcharge on Isle of Wight postcodes so this is out of our control. Sorry.

Posted 4 years ago

“i had a quick response and delivery of paint i ordered it was well packed and cannot fault anything kind regards G. McMurdo”

Helpful Report

Posted 4 years ago

“Good quality item, good price and had what I specifically wanted. Company communicated well and delivery came on time.”

Helpful Report

Posted 4 years ago

Tools-paint.com is rated 4.8 based on 1,400 reviews