Tools-paint.com Reviews

Name: Tools-paint.com
Address: 3 David Road Poyle Industrial EstateColnbrook, 3 David Road Poyle Industrial EstateColnbrook, Slough
Rating: 4.82

4.8 Rating 1,400 Reviews

97 %

of reviewers recommend Tools-paint.com

Company Reviews

Metrics

Info

4.8

Based on 1,400 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tools-paint.com:

The place to buy decorative paint, protective coatings and associated products from leading and niche manufacturers at low prices

Visit Website

Phone:

01753 684084

Email:

sales@tools-paint.com

Location:

3 David Road Poyle Industrial EstateColnbrook,
3 David Road Poyle Industrial EstateColnbrook
Slough
SL3 0TW

Tools-paint.com 5 star review on 27th November 2023

Simon B

Tools-paint.com 5 star review on 27th September 2023

Judith M

Tools-paint.com 5 star review on 26th July 2023

Pasacl G

Tools-paint.com 5 star review on 10th February 2023

Leah B

Tools-paint.com 5 star review on 7th February 2023

Tony B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was ridiculously slow. Would never had bought it if I had known”

Helpful Report

Posted 1 month ago

Hi Tim, Thank you for sharing your experience, I am very sorry that you waited so long for your delivery. we had an issue with supply and I am truly sorry that you were not kept up to date with a delivery and that we failed to meet your expectations. We do always try but sometimes we do "drop the ball" and I apologise sincerely that we "dropped the ball" with your order. If given a chance in the future we will endeavour to give the service that the vast majority of tools-paint.com user enjoy. Sorry again, the whole team at tools-paint.com

Posted 1 month ago

“Nothing wrong with the product but you sent melamine instead of precat and delivered it to the invoice address instead of the delivery address. I will still use you though as I can make mistakes occasionally 😊”

Helpful Report

Posted 2 years ago

Hi Andrew, thank you for your understanding and positive comments on a less than ideal experience. I have tried to call you on the landline and mobile numbers taken at the point of order to learn a little more and apologise in person. Tools-paint.com have looked into your comments and it would appear that you ordered an ISF Pre-cat lacquer "PC1", you had delivered an ISF Pre-cat lacquer "PC2". The "PC2" has replaced the "PC1" and you should have received notification of this free upgrade, I am sorry that this appears not to have happened and has resulted in the confusion. In terms of delivery, the delivery address appears to have been correct in terms of the delivery address requested at the time of order. It would also appear that there was no answer at the time of delivery which caused the collection from your local post office, assuming this is the case, please accept my apologies for the additional effort to receive the consignment. Tools-paint.com appreciate the trouble you have taken to review us and hope that this experience with your order does not deter you from using us again in the near future. Thanks again, all at tools-paint.com

Posted 2 years ago

“How come the product did deliver 4 days after dispatch? Can you look into the carrier first?”

Tools-paint.com 2 star review on 27th September 2021

Helpful Report

Posted 2 years ago

Good afternoon Mike, To reiterate our sincere apologies for the delay in receiving your paint. Thank you for accepting my call a few minutes ago. To confirm what Parcelforce have indicated and you have acknowledged; - Parcelforce sent a sms/text message 08.33 on Friday 24th confirming a delivery timeslot for 24th September. - At 11.09 a.m. on 24/9/2021 the delivery was attempted to be made but nobody was in to receive the item (you heard the doorbell but were indisposed). - At 11.23 a further sms was sent by parcelforce confirming the delivery attempt and redelivery scheduled for the “next working day”. - Your consignment was then returned to the depot for redelivery, Saturday and Sunday’s are not considered "working days" by Parcelforce and so a further attempt was scheduled for 27th September. - On 27/9/2021, at 11.58 a.m. an attempt to deliver the goods was made but nobody was there to receive the consignment. A card would have been left inviting collection and explaining what the options were for you. I fully understand your frustration at the delivery delay but think the 2 star review for tools-paint.com, through no fault of our own making, is a little unfair but will respect your views. I am sorry for the delay but we could not have done anymore. I do hope that this will not deter you from giving us another try in the future. Thanks and kind regards from the team at tools-paint.com

Posted 2 years ago

“Bought this paint recommendation by a friend never again it wasn’t mixed properly it had different tones coming through never used it in the end not happy at all.”

Helpful Report

Posted 5 years ago

“Received very helpful skilled advice on the phone about choosing the right product for my job. Unfortunately on delivery the tin handle had punctured the can and when I opened the packaging my hands got covered in wet paint and I could not use the tin! Andrew”

Helpful Report

Posted 5 years ago

Thank you for acknowledging the quality of our technical advice. We cannot guarantee perfect delivery every time because unfortunately our carriers don't take as much care with parcels as we would like. If customers tell us about delivery problems we would at least get an opportunity to put it right.

Posted 5 years ago

“item missing 2 email no response so a phone call later they send an item but not the missing item from order. 4 more emails no response”

Helpful Report

Posted 6 years ago

“The wrong item was sent. Having paid nearly £5 postage and packaging, and needing the item for a particular job, this delayed the start. Toolstation don’t charge for delivery on purchases over £10 and deliver within 24hrs. Unfortunately they didn’t stock the item required. Having said that, once the problem was identified, the company were excellent in sorting it out. It still meant it was nearly a week before I got the tool I needed.”

Helpful Report

Posted 6 years ago

“Took longer than I thought to arrive.”

Helpful Report

Posted 6 years ago

“Order placed was a colour match not the actual range, although there is a disclaimer (my fault read after purchase) it states that some of the range are no longer available, however it advertises it as being the official range. It states they are an authorised distributor will make them on our Dulux tinting machine, using exactly the same paint formula and exactly the same Dulux flat matt paint.... however... there is a small chance that there will be a tiny difference so we do not recommend this if finishing a paint job that was started from a Timeless labeled tin. It is basically a paint match, could've gone to B&Q and got the same quantity for £50 less but like I say my fault just feel a little ripped off that the actual image was the official tin... delivery was quick and they were well packaged though so if overpaying for a colour match service is your thing, crack on...”

Helpful Report

Posted 6 years ago

Thank you for taking the time to post a review about Tools-paint.com. As you say yourself, we were very clear about potentially having to mix the Dulux Timeless Classics range on our machines (we also show a mixing base tin as well as one with the original label to emphasise this). This is because paint sellers can no longer get all the colours from Dulux and the only stock left is what stores have pre-ordered. Contrary to your belief, you cannot go to B&Q and get this paint mixed by them because they are not able to mix Dulux paint, unlike Tools-paint.com. What they can do is take a sample of a colour and match it using their own brand paint, but that is a different quality to Dulux. Our prices are also higher because we cannot buy in the same bulk as the large chains, and when we do mix paint - as in your case - we have the added expense of the colourants used in the mixing process. I hope this explains the situation a little better.

Posted 6 years ago

“I ordered paint from the on-line store and after 5 days of not hearing of any delivery date, I decided to give the company a call....Only to hear that possibly the product was not in stock,which turned out not to be the case. Finally my product arrived after 9 days and having paid £5+ for delivery. Will not use again.”

Helpful Report

Posted 6 years ago

Thank you for taking the trouble to comment on Tools-paint.com, however I wonder if you have us confused with another company? You ordered at 5.23pm on a Thursday and someone with your surname signed for your goods only three working days later, at 5.29pm on the Tuesday.

Posted 6 years ago

“Sent another' customers order to me and mine to them.”

Helpful Report

Posted 7 years ago

Sorry David. It was a simple human error mixing up address labels but completely our fault. Once you told us we sent out a replacement the same day.

Posted 7 years ago

“Failed to deliver in time (twice!)”

Helpful Report

Posted 7 years ago

“Very slow deliver and very slow response to a question. It took three e-mails before a reply was eventually received.”

Helpful Report

Posted 7 years ago

Hi Darryl Thank you for your comments. I'm sorry we let you down on this occasion. There was a slight delay on dispatching your order because we lost a day to the bank holiday but your goods were still sent within three working days. I can also understand your frustration at not getting any updates from us. Unfortunately we never received your first two emails, only the final one. I hope that you will give us a second chance to exceed your expectations.

Posted 7 years ago

“Delivery too slow. Ordered Weds am, but didn't arrive until Mon.”

Helpful Report

Posted 9 years ago

We are sorry you felt the goods would be with you sooner. The Garden Shades In Purple Pansy are specially tinted and go through our mixing room before dispatch, which can add a day. The goods left us within 48 hours of you placing the order but our carrier Parcelforce does not deliver at the weekends hence why your goods did not arrive until the Monday. We do offer expedited delivery at the weekends with a different carrier but you would need to pay a surcharge for this service. Kind regards, Tools-paint.com

Posted 9 years ago

“Good price and quick delivery but tins dented”

Helpful Report

Posted 9 years ago

“Expected quicker delivery and preservative has a short use by date (Oct 2014 and its now June 2014) so cannot store what is left after use.”

Helpful Report

Posted 9 years ago

“Im sorry to have to write this, I don't like writing negative reviews but it's been well over 10 days since we ordered from you and still no paint. We have had to constantly telephone and remind you that we still hadn't received our order. Once dispatched, it has now 'gone missing' from Parcel Force, which we obviously accept is not your fault, but in the scheme of things... I'm still waiting to paint my furniture and am not very happy ;-(”

Helpful Report

Posted 9 years ago

“slow delivery other traders give a far better service also one tin delivered damaged”

Helpful Report

Posted 9 years ago

We are sorry to hear a tin got damaged in transit and will always provide a replacement if this happens. On the delivery I cannot see this was expedited which is an option we can offer so this is why it took 3 days from the order being placed to the goods being delivered (total time 74 hours placement to sign for receipt)

Posted 9 years ago

Tools-paint.com is rated 4.8 based on 1,400 reviews