Tools-paint.com Reviews

Name: Tools-paint.com
Address: 3 David Road Poyle Industrial EstateColnbrook, 3 David Road Poyle Industrial EstateColnbrook, Slough
Rating: 4.82

4.8 Rating 1,405 Reviews

97 %

of reviewers recommend Tools-paint.com

Company Reviews

Metrics

Info

4.8

Based on 1,405 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tools-paint.com:

The place to buy decorative paint, protective coatings and associated products from leading and niche manufacturers at low prices

Visit Website

Phone:

01753 684084

Email:

sales@tools-paint.com

Location:

3 David Road Poyle Industrial EstateColnbrook,
3 David Road Poyle Industrial EstateColnbrook
Slough
SL3 0TW

Tools-paint.com 5 star review on 27th November 2023

Simon B

Tools-paint.com 5 star review on 27th September 2023

Judith M

Tools-paint.com 5 star review on 26th July 2023

Pasacl G

Tools-paint.com 5 star review on 10th February 2023

Leah B

Tools-paint.com 5 star review on 7th February 2023

Tony B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Ordered specialist paint well in advance of the job starting and phoned them to make sure it would be delivered before the easter break. However the paint never arrived so i wont be using them again.”

Helpful Report

Posted 1 year ago

Hi Nigel, We are truly sorry your paint did not arrive when needed. We have subsequently emailed you and left a voicemail message requesting contact as we would like to apologise "in person" 😒 Your paint was dispatched on 5th April on a Royal Mail Parcelforce 24 hour, scheduled next day delivery (due to arrive 6th April, the day before Good Friday). The paint actually arrived on 11/4/2023, the day after Easter Monday. Royal Mail are one the better carriers and our preferred carrier for this reason, had it have been one of the less reliable carriers it may have been somewhat expected 🙄. This does not excuse the late delivery; you purchased the paint from tools-paint.com and this should have been expected to arrived when indicated. Nothing will undo what has been done but if you are able to contact us, we will see what actions can be taken to restore some faith and enable a further opportunity of supply in the future. Rob. Tools-paint.com

Posted 1 year ago

“The wrong colour product was dispatched months ago. I have emailed them many times and have had only one response saying they would send a replacement yet still nothing. I have since asked for a refund but unfortunately I have had no response. I have paid for the goods in good faith and feel completely let down and out of pocket.”

Helpful Report

Posted 3 years ago

“We ordered tins of coloured paint from Tools Paint and the colour they sent arrived wrong. We double checked it with another tin of paint we had, and other items we had painted in the past - they'd mixed it too light. Trying to contact this company is a nightmare. They didn't respond to numerous emails to their paint / info addresses, nor to the parent company that owns them, trading as Tools Paint. I tried calling them at different times in the day but no response. During these tricky times, I understood there could be delays so was as reasonable and as patient as possible - but a month later and no reply at all, I had to take it up with PayPal to try and get my money back. Such poor customer service. There is no excuse for complete silence from a company. They had a month and could have simply sent a 'we're looking into it' email, if nothing else. Or perhaps, answered their phone - or returned a missed call. Regarding other elements of the order experience: - The packaging wasn't up to much, compared to other companies we'd ordered from in the past. Tins didn't have cardboard eggbox style surrounds, just a handful of polystrene chips. They also weren't vacuum bag sealed - just put in a ParcelForce thin plastic self-adhesive envelope with gaps both sides - so if the paint had leaked, it would have come straight out. - Delivery was average speed. - No tracking number was given so we didn't know the day it would arrive - we just got a 'your order has been dispatched email'. I did log in to see if we could get a tracking number online but no luck. - The price was decent, but the product arrived incorrect. - The service was very poor, or actually: non-existent. I wouldn't recommend this company to friends or enemies! It's a shame to leave a poor review like this, but the company had just over a month to reply, and didn't. Only when PayPal got involved did they reply (to PayPal). It's worth noting PayPal extended the waiting time resolution period (before they would get involved) during these trying times from 21 days to 28 days - to give the company the chance to reply at least once - which they never did. The faulty products have been returned to the company, but still no refund yet. You'd think the company might try to save a very poor situation but their view towards this seems to be complete indifference. If you're buying an off-the-shelf colour, you could hedge your bets with this company. But if you're buying a colour that needs to be mixed - this company is best avoided, unless you want a headache, and the wrong colour - and no reply (or refund). Be ready to have no way to fix things if something goes wrong. I ended up researching and finding a website called Decorating Centre Online who were friendly, knowledgeful and happy to help. Managed to order the correct paint from them, and received it promptly with no problems and I even rang up to thank them for saving the day (and they answered!). I'd strongly recommend them but and advise to steer clear of Tools-Paint.com for sure.”

Helpful Report

Posted 3 years ago

“item not delivered, emails ignored. Very disappointing. Won’t trust or use them again”

Helpful Report

Posted 4 years ago

“Firstly I was sent a paint that looks nothing like the colour on the tin, And I mean it did not even look remotely close, I spend my time wrapping the tins back up nicely and returning them. I sent it next working day with signature their end. I’ve emailed 3 times since asking for my refund and a reply by email and I’ve had nothing. The order was £56 so why ignore my emails ? Appalling!!”

Helpful Report

Posted 4 years ago

I would like to apologise for our lack of communication. Your refund was processed immediately we received the goods back and you should have had a confirmation email at the same time but this was not sent. You would also have got an email from PayPal confirming the refund but this may have gone to your junk folder. With regard to the colour, you ordered a factory made cupboard paint so of course we have no control over either the colour of the paint or the label.

Posted 4 years ago

“The paint did not match. The advert shows a different paint to the one sold. I asked for a refund and was to,d to contact dulux. I have contacted trade standards as the advert is a different paint to the one I received. Waste if money.”

Helpful Report

Posted 4 years ago

We're sorry the paint was not to your satisfaction but the advert shows precisely what was delivered. Not only does the picture show a mixing base tin but also we state in writing that the colour will be mixed by us, because this is the only way customers can still get this colour since Dulux stopped producing it in their factory. We even state 'we do not recommend this if finishing a job that was started from a Timeless labelled tin'. Dulux require us to refer all complaints about colour to them because they want to take care of refunds as part of the Dulux Promise guarantee. These paints, although mixed by us, are produced on Dulux bases, with Dulux colourants, on a Dulux machine, which is checked and serviced by Dulux engineers to ensure it is as close as possible to the original factory batches. However, no paint company will recommend 'spot repairs', especially if the paint has been on the wall for some time, because there is always a chance that the colour will not be a perfect match.

Posted 4 years ago

“Ordered 2 tins of varnish, after reading the website realized that the order would take longer than anticipated but was encouraged by the website to contact them and they would do what they could to assist, I emailed them politely and received a very short do not care response saying it would be middle of next week! Middle of next week has arrived and the site says they are processing the order!!!! Reading the reviews find it VERY HARD to BELIEVE so many people have a fantastic service all the reviews are very similar, find this suspicious. Would be grateful to be given a delivery date.”

Helpful Report

Posted 4 years ago

“Ordered 6 x 5 litre pots of dulux over £230 . Every pot has leaked through the lid. Heavy pots packed in really flimsy boxes very loosely packed on polystyrene noodles. All pots had slipped off the noodles and had spent entire journey at a 45° angle. Must have been a nightmare for the delivery guy. Contacted 'Tools-Paint.com'. No response. No interest in their products or customers as far as I can ascertain. Just shippers. I would avoid this company. Have purchased some more paint online. This time from Dulux. Arrived in perfect condition. Sensibly packed. Take a lesson in customer service Tools-Paint from Dulux. Avoid this company Tools - Paint buy direct from the manufacturer not from these shoddy couldn't care less shippers. I find the generally glowing reports for Tools-Paint on this review site VERY VERY HARD TO BELIEVE. All so glowing and many similar in content. Extremely suspicious.”

Helpful Report

Posted 4 years ago

“I have sent 2 emails now as been sent the wrong products and no one has returned my emails”

Helpful Report

Posted 6 years ago

“£5 postage for a can of paint irked me. And well over a week to arrive. Totally useless”

Helpful Report

Posted 6 years ago

“Misrepresenting goods to be timeless classics paint when in fact it has been mixed as a colour match.”

Helpful Report

Posted 6 years ago

Thank you for your comment. I'm sorry you feel we misrepresented the Dulux Timeless Classics Flat Matt paint we sold you but I'm not sure why you feel this way. We clearly state that if the factory produced tin is not available (because the manufacturer is no longer making all of the colours) then we will produce exactly the same paint on our Dulux tinting machines. It's not a colour 'match' as you suggest - we are an authorised Dulux dealer and the paint is made using the identical formula as in the Dulux factory. We have written this in great detail, displayed in a different colour text and we have shown a picture of the tinting base tin as one of the images, so I'm not sure how we could have been any clearer.

Posted 6 years ago

“Absolute shambles! Ordered & paid for, two tins of paint on 05/01/17. Job stopped. One tin arrived 12/01/17. Chasing by e-mail which was largely ignored. Second tin arrived 18/01/17, 12 days after ordering (and paying for). When package was opened, paint everywhere! Paint had leaked out of the plastic container. Don’t use them. I have rarely come across such a crap company.”

Helpful Report

Posted 7 years ago

“Paint never arrived. Hermes haven't got any details if it being sent and the job needed to be done yesterday.”

Helpful Report

Posted 7 years ago

“We ordered two cans of Polycell Trade Stain Block Aerosol 500ml (order number 18891/230516/68), but we only received one can, We contacted Tools-Paint on 28 May 2016 to report the problem and ask how we could receive the second can. Today is 22 June and we still haven't received a reply. Very disappointing service, I'm afraid.”

Helpful Report

Posted 7 years ago

Apologies for this oversight. Your email arrived but was not dealt with - completely our fault. We contacted you on June 23 and sent a replacement the same day. Sorry again.

Posted 7 years ago

“Awful organisation, apparently couldnt find address for delivery despite it being on order paperwork, email for you to call them rather than talk to you. Taken 9 days for delivery and stilk waiting”

Helpful Report

Posted 9 years ago

Dear Mr Plumb In response to your review the problem arose as a contact number was not entered on the order. The goods were dispatched promptly and the courier attempted delivery but could not locate your exact address. They called us for a number but we could not provide one hence we had to contact you via email. Once we had that number a second attempt could be made and we understand the goods have been received and signed for.

Posted 9 years ago

Tools-paint.com is rated 4.8 based on 1,405 reviews