4.72 Rating 577 Reviews
95% of reviewers recommend

About The place to buy decorative paint, protective coatings and associated products from leading and niche manufacturers at low prices

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01753 684084


3 David Road Poyle Industrial EstateColnbrook

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Within 5 Days
average delivery time
on-time delivery
Greater than 93%
accurate and undamaged orders
Customer Service
Email, Telephone
communication channels
"I have sent 2 emails now as been sent the wrong products and no one has returned my emails"
Helpful Report
Posted 1 year ago
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"£5 postage for a can of paint irked me. And well over a week to arrive. Totally useless"
Helpful Report
Posted 1 year ago
"Misrepresenting goods to be timeless classics paint when in fact it has been mixed as a colour match."
Helpful Report
Posted 1 year ago
Thank you for your comment. I'm sorry you feel we misrepresented the Dulux Timeless Classics Flat Matt paint we sold you but I'm not sure why you feel this way. We clearly state that if the factory produced tin is not available (because the manufacturer is no longer making all of the colours) then we will produce exactly the same paint on our Dulux tinting machines. It's not a colour 'match' as you suggest - we are an authorised Dulux dealer and the paint is made using the identical formula as in the Dulux factory. We have written this in great detail, displayed in a different colour text and we have shown a picture of the tinting base tin as one of the images, so I'm not sure how we could have been any clearer.
Posted 1 year ago
"Absolute shambles! Ordered & paid for, two tins of paint on 05/01/17. Job stopped. One tin arrived 12/01/17. Chasing by e-mail which was largely ignored. Second tin arrived 18/01/17, 12 days after ordering (and paying for). When package was opened, paint everywhere! Paint had leaked out of the plastic container. Don’t use them. I have rarely come across such a crap company."
Helpful Report
Posted 2 years ago
"Paint never arrived. Hermes haven't got any details if it being sent and the job needed to be done yesterday."
Helpful Report
Posted 2 years ago
"We ordered two cans of Polycell Trade Stain Block Aerosol 500ml (order number 18891/230516/68), but we only received one can, We contacted Tools-Paint on 28 May 2016 to report the problem and ask how we could receive the second can. Today is 22 June and we still haven't received a reply. Very disappointing service, I'm afraid."
Helpful Report
Posted 2 years ago
Apologies for this oversight. Your email arrived but was not dealt with - completely our fault. We contacted you on June 23 and sent a replacement the same day. Sorry again.
Posted 2 years ago
"Awful organisation, apparently couldnt find address for delivery despite it being on order paperwork, email for you to call them rather than talk to you. Taken 9 days for delivery and stilk waiting"
Helpful Report
Posted 4 years ago
Dear Mr Plumb

In response to your review the problem arose as a contact number was not entered on the order. The goods were dispatched promptly and the courier attempted delivery but could not locate your exact address. They called us for a number but we could not provide one hence we had to contact you via email. Once we had that number a second attempt could be made and we understand the goods have been received and signed for.
Posted 4 years ago is rated 4.72 based on 577 reviews

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