"Order placed was a colour match not the actual range, although there is a disclaimer (my fault read after purchase) it states that some of the range are no longer available, however it advertises it as being the official range. It states they are an authorised distributor will make them on our Dulux tinting machine, using exactly the same paint formula and exactly the same Dulux flat matt paint.... however... there is a small chance that there will be a tiny difference so we do not recommend this if finishing a paint job that was started from a Timeless labeled tin. It is basically a paint match, could've gone to B&Q and got the same quantity for £50 less but like I say my fault just feel a little ripped off that the actual image was the official tin... delivery was quick and they were well packaged though so if overpaying for a colour match service is your thing, crack on..."
Thank you for taking the time to post a review about Tools-paint.com. As you say yourself, we were very clear about potentially having to mix the Dulux Timeless Classics range on our machines (we also show a mixing base tin as well as one with the original label to emphasise this). This is because paint sellers can no longer get all the colours from Dulux and the only stock left is what stores have pre-ordered. Contrary to your belief, you cannot go to B&Q and get this paint mixed by them because they are not able to mix Dulux paint, unlike Tools-paint.com. What they can do is take a sample of a colour and match it using their own brand paint, but that is a different quality to Dulux. Our prices are also higher because we cannot buy in the same bulk as the large chains, and when we do mix paint - as in your case - we have the added expense of the colourants used in the mixing process. I hope this explains the situation a little better.