Tools-paint.com Reviews

Name: Tools-paint.com
Address: 3 David Road Poyle Industrial EstateColnbrook, 3 David Road Poyle Industrial EstateColnbrook, Slough
Rating: 4.83

4.8 Rating 1,621 Reviews

97 %

of reviewers recommend Tools-paint.com

Company Reviews

Metrics

Info

4.8

Based on 1,621 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tools-paint.com:

The place to buy decorative paint, protective coatings and associated products from leading and niche manufacturers at low prices

Visit Website

Phone:

01753 684084

Email:

sales@tools-paint.com

Location:

3 David Road Poyle Industrial EstateColnbrook,
3 David Road Poyle Industrial EstateColnbrook
Slough
SL3 0TW

Tools-paint.com 5 star review on 20th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tools-Paint had by far the best price on the paint I was looking for and they were friendly and helpful in dealing with my enquiry. The order arrived within a few days, well packaged and exactly as described. I would definitely buy from them again. Thanks!”

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Posted 5 years ago

“item not delivered, emails ignored. Very disappointing. Won’t trust or use them again”

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Posted 5 years ago

“Fast delivery great items user friendly website would recommend. Thank you”

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Posted 5 years ago

“excellent service, will use again and also recommend to others”

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Posted 5 years ago

“Excellent service with excellent products.”

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Posted 5 years ago

“Prompt delivery. Best price we could find. Will be returning for future purchases.”

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Posted 5 years ago

“Excellent service and prices. Fast delivery. Will use again for all paint requirements. Recommended.”

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Posted 5 years ago

“Excellent service, item arrived very quickly and at a good price.”

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Posted 5 years ago

“Easy to order, rapid delivery, all very efficient!”

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Posted 5 years ago

“Good selection. Reasonable prices. Easy ordering. Prompt updates. Swift delivery. That's all we wanted.”

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Posted 5 years ago

“Quality product at a price that I could not match anywhere else on line or in store.”

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Posted 5 years ago

“Firstly I was sent a paint that looks nothing like the colour on the tin, And I mean it did not even look remotely close, I spend my time wrapping the tins back up nicely and returning them. I sent it next working day with signature their end. I’ve emailed 3 times since asking for my refund and a reply by email and I’ve had nothing. The order was £56 so why ignore my emails ? Appalling!!”

Helpful Report

Posted 5 years ago

I would like to apologise for our lack of communication. Your refund was processed immediately we received the goods back and you should have had a confirmation email at the same time but this was not sent. You would also have got an email from PayPal confirming the refund but this may have gone to your junk folder. With regard to the colour, you ordered a factory made cupboard paint so of course we have no control over either the colour of the paint or the label.

Posted 5 years ago

“The paint did not match. The advert shows a different paint to the one sold. I asked for a refund and was to,d to contact dulux. I have contacted trade standards as the advert is a different paint to the one I received. Waste if money.”

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Posted 5 years ago

We're sorry the paint was not to your satisfaction but the advert shows precisely what was delivered. Not only does the picture show a mixing base tin but also we state in writing that the colour will be mixed by us, because this is the only way customers can still get this colour since Dulux stopped producing it in their factory. We even state 'we do not recommend this if finishing a job that was started from a Timeless labelled tin'. Dulux require us to refer all complaints about colour to them because they want to take care of refunds as part of the Dulux Promise guarantee. These paints, although mixed by us, are produced on Dulux bases, with Dulux colourants, on a Dulux machine, which is checked and serviced by Dulux engineers to ensure it is as close as possible to the original factory batches. However, no paint company will recommend 'spot repairs', especially if the paint has been on the wall for some time, because there is always a chance that the colour will not be a perfect match.

Posted 5 years ago

“Competitive price, straightforward process and delivered on time.”

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Posted 5 years ago

“Extremely efficient service. Well laid out website makes ordering very easy. Parcels arrived within 48 hours and were well packaged and labelled. Highly recommended.”

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Posted 5 years ago

“Excellent service and paint,very quick delivery.I would definitely buy from again.Thank you.”

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Posted 5 years ago

“Excellent service from order to receipt. Highly recommended.”

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Posted 5 years ago

“Great prices and excellent service - Thank you”

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Posted 5 years ago

“Really pleased with the paint purchased. Well packaged and swift delivery.”

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Posted 5 years ago

“Always very helpful and knowledgeable! Quick service, fair pricing.”

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Posted 5 years ago

Tools-paint.com is rated 4.8 based on 1,621 reviews