Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 23,033 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 23,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service throughout.”

Helpful Report

Posted 2 months ago

“Impressive service from Tooled-Up. The 36V battery from the old strimmer works - as advertised by B&D. Strimmer head is 2 cm wider than the old one, overall slightly heavier i feel but not too much. The Ergonomic re-design is less comforable ( this was reported in a previous review). I might be able to rero-fit the lower handle from the old strimmer. At the moment i think im bent forward too much while strimming. Not sure if this review will be appear with the product.”

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Posted 2 months ago

“Good price and very prompt delivery”

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Posted 2 months ago

“Do what they say! Equipment supplied was in stock or swiftly obtained. No need to contact Tooled-Up for any queries. All in order. Very pleased.”

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Posted 2 months ago

“The product was excellent as was the packaging and delivery. However, the time it took from the receipt of the order to sending it out was disappointing.”

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Posted 3 months ago

“A quiet but good lawnmower similar to the one I had begore. Arrived the day I requested but it would have helped if DHL had given a suggested time of delivery.”

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Posted 3 months ago

“Delighted with the ordering and delivery of Tooled-Up but unfortunately the Hoselock oscillator I bought didn’t function correctly. They responded quickly to my email informing me they would refer it to Hoselock but have yet to hear how the problem can be resolved.”

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Posted 3 months ago

“Items arrived on time, as described”

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Posted 3 months ago

“Good price for item. Excellent service, very helpful customer care on receipt of badly damaged packing [courier(s) to blame not Tooled-Up] though choice of courier may require serious consideration.”

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Posted 3 months ago

“Very lightweight. Small cutting blade”

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Posted 3 months ago

“No problems with this order at all. Delivered on time as per notifications. Downside? Enough confirmation emails to fill my inbox. Too many I think”

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Posted 3 months ago

“Good website, good prices. Let down by DHL who said they had delivered to me but I. Fact left the parcel half a mile away (see photo). Tooled up were sympathetic but it was really only luck that I got the parcel.”

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Posted 3 months ago

“Very pleased with my Gardena lawn mower + grass catcher, both items arrived on the day I asked for. The grass catcher came without assembly instructions but I guess that's the manufacturer's fault rather than Tooled-Up and soon sorted via the internet.”

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Posted 3 months ago

“Always very good service reliable and quick service. BUT too many emails, six for one small order is an overload and unnecessary , hence only four stars.”

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Posted 3 months ago

“Ordered a nice Rip saw blade for my circular saw and all was good until the package didn't get here on the day/s it was marked as coming..... I laft it a full day and then made an inquierery and I was told the seller was sorry my order had not got here and that another saw blade/package was being sorted and dispatched... This came through as a 'new item' with tracking through the Post Office, so I just thought it was all good again and 'back on track'..... This morning....another full day later, and just being a bit curious,.... I decided to click on the package tracking that had come through and had not 'moved' ?? !!... it was being dispatched ?? I then decided to have a look on the Post Office tracking number that was listed but that just said the tracking number was unknown ??.... At about noon,.... the package was delivered by a Post Office van with no extra message or 'paperwork' ?... I am obviously very happy the saw blade eventually got here but there seems to have been a bit of a 'mix up' somewhere along the line. No real problem ;-)”

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Posted 4 months ago

“Great product, good price, unsatisfactory packaging! Arrived with just 2 x plastic straps around the original box, no additional packaging therefore product on show for all to see. The straps had simply cut into the box when repeatedly lifted, moved during transit. 5* review if you packed it better!”

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Posted 4 months ago

“Great store overall. I think, they have the best search of all online stores I've seen so far. Crazy selection of tools, one can order everything from one place. When ordering from other places, I often have a problem that eone shop has the tool, another one sells a battery, and a third one has good sets of accessories. Tooled-up seems to have the best selection of everything at the same time. I ordered 20-ish items in total over several orders. Everything arrived just right. Nothing was mistaken/ damaged/ unfunctional. Some ideas for improvement: 1) sometimes 9/10 items can be shipped next day, but the shipment is delayed because the tenth item is expected to be available in two weeks. It's especially frustrating when the tenth item is, say, a drill bit that costs £4, while the rest is a set of tools that cost £500. Guys, if I ordered an expensive chainsaw, I'd be happy to have it while waiting for a drill bit. 2) You have two websites, tooled-up and mytoolshed. Why though?”

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Posted 4 months ago

“Reasonable price, flat rate for postage, quick delivery. Polite, friendly, helpful staff.”

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Posted 4 months ago

“T-U is generally a fruitful source of powerd tools, often at slightly discounted prices, but it seems to have poor stock control in some areas. If a product is in stock, then it wil arrive qucikly, but otherwise it may prove a long wait. Better pre-order delay warning is really needed. Long waiting times for certain products seem to be sprung upon the customer with minimal notice (often just an anonymous auto-message with the new anticipated delievery date in miniscule-sized typeface!) and no compensation offered for potential inconvenience and/or loss on delayed but fully-paid-up-in-advance order fulfillment. It would also be better if a proper protective outer covering was applied to product boxes during transit. Relying on using the maker's own cosmetic package risks damage to it, when in many cases the customer would like to store the product in its original undamaged carton.”

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Posted 4 months ago

“Extremely good website, online service and delivery - seem unable to answer the phone.”

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Posted 4 months ago

Tooled-Up is rated 4.8 based on 23,033 reviews