Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 23,033 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 23,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Payed for 2 items and only one turn up”

Helpful Report

Posted 5 months ago

“No concerns with Tooled-Up - they are fine. I bought a Black & Decker BCBLV36 garden vac from them in December and it is worse than useless. Fine if picking up a few dry leaves from a very dry lawn but show it more than three wet leaves in a row and it holds its hand up and runs home to mummy. Worst problem is trying to clean wet leaves/mulch from the impellor. Impossible to get at without taking the whole thing apart. Just a design fault I think - live and learn!”

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Posted 5 months ago

“I will never use your company again ,it took about a month to receive my order, no correspondence at all, terrible way to run a company.”

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Posted 5 months ago

“I can not review as I have not yet received my product. Failed delivery twice, once for 'unable to access' , I'm not sure why and another for 'adverse weather' . Rain, in the UK? Adverse? Time to emigrate I think.”

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Posted 6 months ago

“Terrible. Items were supposed to be shipped in 2-3 days and it’s been over a week. Items were not even in stock and website didn’t tell me at point of order. Sales didn’t even contact to update.”

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Posted 6 months ago

“Parts with missing item”

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Posted 6 months ago

“I'm pretty sure the DHL driver who delivered the item came all the way into our very long drive because of the heavy rain and hit my car causing about a £1000 of damage and drove away. Subsequently I'm very unhappy overall a very bad experience”

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Posted 7 months ago

“Item did not match picture, no depth measurement stated.”

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Posted 9 months ago

“Told next day delivery took 10 days no communication off tooled up at all”

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Posted 9 months ago

“I wish I'd never placed an order with "tooled up". I chose them to save a few gbp on a Stanley work light, only to find out that they didn't have it in stock. They're now saying despatch will be 09 December 24......some 6 weeks after order. This came as a surprise and I now wish I'd paid the extra and bought from Amazon. The delivery date for the spare battery ordered with the work light has not even been mentioned, but also remains outstanding a week after order placement. A Bow saw (clearance sale item) I purchased as an opportunity did arrive quickly and all went smoothly, but this was secondary and the spare battery was not delivered with it. This review request is probably meant for the bow saw, but it is my experience with whole order that is being conveyed!”

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Posted 9 months ago

“Very poor and wont use again”

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Posted 9 months ago

“Misleading advert and so far I have no product or the requested refund. Payment was a pain. When you come to check out Amex is an option until you try and do it. Then it fails. Personally I'd avoid this company.”

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Posted 9 months ago

“Cancelled order due to Tooled Up using courier DHL who lied about attempted delivery.”

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Posted 10 months ago

“I haven’t received my order”

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Posted 10 months ago

“I ordered two wire wool cleaning brushes for my patio cleaner on 12th September. I phoned twice to see why my order was taking so long to arrive. The young lady that I spoke to told me that there was a nine day - yes nine day - turn around. My brushes arrived on 28th September. That is 11 working days (15 days including weekends). Far too long in this 'next day' world we live in.”

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Posted 10 months ago

“Some goods excessively overpriced and they take ages sometimes to despatch them. I won't be using these anymore as there are much better deals on eBay, be sure to check all before ordering if you must from these folks and be prepared to wait.”

Helpful Report

Posted 10 months ago

“Worst online shopping experience ever. I was due to receive an order from Tooled-up, it arrived but the package only contained one item, instead of three. I contacted them and was told all the items were sent and that was the end of the matter. I pushed with more emails and got nowhere. I felt like I was in the wrong. A big firm like these and they wouldn't resend the missing items which were only £9 in total. I reordered the missing items, they said they would refund the postage as a goodwill gesture, after a week no refund, I had to push for that and eventually got it. You can always tell a good company when you need something sorting and these weren't that. I felt let down, I paid for the items and I expected to receive them. I'm still not happy and will never buy from these guys again, they seem to have enough people working in customer service, but they don't help in the way that's needed. Think about this, there are lots of online tool sellers. And for a mere £9 they could of put this right and got a happy, returning customer and had a good review from me.”

Helpful Report

Posted 10 months ago

“Scammers Free Battery offer as in the description is a lie. Even after putting the item in the basket the offer remained on screen. Told by "sales" the offer was only only on certain items, despite it being on the screen whilst shopping.”

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Posted 10 months ago

“I paid for next day delivery two days ago but unfortunately my item has not arrived yet”