Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 23,033 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 23,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order confirmed and paid for but you did not or could not fulfill it. You then suggested I had asked for a refund, cancelled the order and refunded me.Two weeks later I am being asked if I was happy with the purchase and to write a review............ NOT GOOD!!”

Helpful Report

Posted 1 year ago

“The product does not come as shown in the picture.”

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Posted 1 year ago

“Did not deliver order Advertised as in stock and order accepted, but subsequently informed no stock and no alternative offered Very disappointed sales of goods act flaunted by a company purporting to be reputable”

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Posted 1 year ago

“After one month of item return I still did not received may refund back. I t is not fair of you, it is unfair from your side. Very said”

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Posted 1 year ago

“Used second hand item supplied I. Piece of the new item ordered. Box already open annd damaged, instructions missing, saw blade already used as paint worn off. Looked to get extended 3 year warranty from manufacturer and previous owner had already registered the item so this option was unavailable to me! Not sure why this item was supplied as new or was able to get back into the system. Should have been checked upon return to the company and billed to the previous owner as it had been used and registered to them. Afraid based on this performance I cannot recommend the company. Photos to confirm condition were sent but unfortunately customer services were unable to open the standard format sent for an Apple phone. These had to be converted to jpeg by myself and were resent to assist. Apple use an industry standard HEIC format so surprised the customer is required to resolve the issue and convert the file format using a standard Windows operating system option to assist customer services in their role. They have agreed to refund the cost of the item however this does not cover the disappointment experienced.”

Helpful Report

Posted 1 year ago

“Not a good company sending out boots knowing they come up small. Telling me that after they arrived them asked me to pay for returning!!”

Helpful Report

Posted 1 year ago

“OK, so I've clicked buy it now, my fault. Shouldn't of done it. Didn't look through the available products, just hit the buy it now. Then it come up with the suggested. They were £10 dearer. So I cancelled my order. Within 5 minutes of ordering, Cancellation denied, they've already posted it, somehow within 5 minutes they had it out the door. Cost me to send it back. Won't be using them again. Cheers!”

Helpful Report

Posted 1 year ago

“I placed the order with all items apparently in stock. I then got an email to say part order bing shipped. I made a call to customer service to check why and was put on hold and then told she would call back within two minutes after checking. Several days later - no phone call and the first two out of three items turn up in a card envelope. No delivery note or paperwork in or on the parcel. Then another email came to say third item no despatched. Item has now turned up, no packing no delivery note or paperwork. Just sent the £75 worth of tools in a plastic bag with no attempt to protect. Another 'just doing my job' attitude towards the customer. Its safe to say, I wont be returning.”

Helpful Report

Posted 1 year ago

“you sent me wrong connector think the one you sent was for snow fome i have orderd another one hope it the rite one this timee m. conroy”

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Posted 1 year ago

“Poor product faulty material tore the first time I wore the overalls”

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Posted 1 year ago

“You wanted a review. I ordered a ARS CAM-24PRO. The specification that you provided included a spare blade. Rightly or wrongly I thought that the blade was part of the deal. No blade was sent and when I telephoned your office, your staff member seemed reluctant to engage in conversation, simply advising that you do not sell a spare blade for this product and the specification does not specifically say that a spare blade was included . I tried to explain that I thought that a blade was included and nowhere in the specication did it indicate that a blade was not part of the deal. Since the complaint was first registered I have been bombarded with 8 e-mails, almost all of which appear to be automatically generated, of the How did we do today type. I have previously asked that a formal complaint should be registered in writing, but you still continue to offer this as a solution. A little less use of the automatic response button and a genuine assessment as to whether your specification details are confusing or misleading would be appreciated. William Butcher”

Helpful Report

Posted 1 year ago

“I e been asked for a review whilst I still haven’t received the wellington boots I ordered on tbe 13th”

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Posted 1 year ago

“Sent parcel straight back after reading returns policy. Too scared to even open packaging !!!!”

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Posted 1 year ago

“It's a bit premature asking for a review when the most important part of the order has not arrived yet. Nor have I hed any communication from tooled up as to why it's not come or when it will.”

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Posted 1 year ago

“Won’t be ordering again. Blames Royal Mail when I ordered on Wednesday they dispatch it Thursday past the cut off point then customer service is awful.. If your after something quickly stay clear of these muppets”

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Posted 1 year ago

“Very bad bad”

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Posted 1 year ago

“My purchase came with a free glass detergent. However it is expired already.”

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Posted 1 year ago

“Very poor!!!!!”

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Posted 1 year ago

“Do not bother with this miss leading company. They had an offer on in clear view stating I get a 2ah battery with my purchase, so when I opened the box and seen no battery I messaged them and got told, the offer ended on the 5th but why have an offer on still stating you get a free battery. So it’s miss leading. Then I get ignored🤦‍♂️”

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Posted 1 year ago

“Absolutely terrible have not received my order yet.”

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Posted 1 year ago

Tooled-Up is rated 4.8 based on 23,033 reviews