Tooled-Up Reviews

Name: Tooled-Up
Address: 78 Suez Road, Brimsdown, London, London
Rating: 4.77

4.8 Rating 23,372 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 23,372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

78 Suez Road,
Brimsdown,
London
London
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“From the moment I ordered my item I was updat ed all the way, delivered super quickly and it was packaged brilliantly. Outstanding service”

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Posted 8 months ago

“I was really impressed with the service I received from Tooled-Up ordered afternoon, and received my package next morning. I highly recommend this company. Will order when needed in the future”

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Posted 8 months ago

“Ordered a lawn mower blade via ebay. Prompt dispatch, well package and greate price. Would definitely use again.”

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Posted 8 months ago

“Excellent service and very quick delivery”

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Posted 8 months ago

“Great communication, service and timing of delivery. Recommended. Thank you.”

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Posted 8 months ago

“Two orders placed with Tooled-up.com now. Both were packed, shipped and delivered within 24 hours of placing the orders. Brilliant service (with assistance from DHL). Eat your heart out Amazon.”

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Posted 8 months ago

“I had to buy a new charger for my replacement Bosch battery as my old charger did not fit. Using the website I was able to identify and buy the correct charger for very good price.”

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Posted 8 months ago

“Bought part for my black and decker multi tool absolutely fantastic service very fast delivery and competitive price.will use again !”

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Posted 8 months ago

“Great seller no problems at all. Item was well packaged.”

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Posted 8 months ago

“Item arrived quickly and well packaged, no problems at all.”

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Posted 8 months ago

“There is a problem and I am not sure if it is down to ebay or sellers like Tooled up. The issue is selling product that they do not hold in stock. I found an item I wanted and ordered it on 28th Jan 2025 and it arrived on 14th of March. Tooled up state the delivery service is Royal Mail 24 so a quick delivery is expected and the listing says 2 available. ( it continued to say 2 available 1 sold throughout the 6 weeks it took for it to arrive). I was not contacted about delivery days until 11th Feb or after approx two weeks after order to say there was a problem in getting the item. To be fair after that I was contacted enough and given the opportunity to cancel. So I have not problem in ordering tools that have a lead time but I like to know if if I am going to have to wait for the item to come in to the company I am ordering from. I am not sure if ebay have a policy on lising items that are not held by the seller, nor do I understand where the information on the number of items available comes from. But if sellers are selling product that is not in stock then they would do well to make this clear and give an estimate of the time. And do this with an explicit note (not relying on the expected delivery indication). If ebay is only one of a a number of selling methods and realtime stock levels annot be integrated with ebay then I would expect an email within 1 working day if an item is out of stock.”

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Posted 8 months ago

“Excellent in all respects. Well packaged. Good communication and tracking. Good price. Great product.”

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Posted 8 months ago

“Ordering was easy and the item was delivered earlier than stated.”

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Posted 8 months ago

“Seeling items that are out of stock is poor business, long delays and slow comms”

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Posted 8 months ago

“I bought a new tool from Tooled-up based on the information they sent me. The price was very competitive and it was what I needed for a specific job. Arrived well packaged and on time. Exactly as described.”

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Posted 8 months ago

“Exactly what i asked for at a good price , However battery does not fit in old PSB green charger kit supplied with 2.0 ah ,although states" power4all" . Does fit drill (Great), but new charger reqd.”

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Posted 8 months ago

“Excellent service product arrived next day and well packaged.”

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Posted 8 months ago

“Absolutely top class fast delivery and product in perfect condition”

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Posted 8 months ago

“Has to be the slowest service in the UK. Whilst a lot of emails do come through, none of them tell you when the delivery is coming, and there doesn't seem to any tracking that works. I must admit that after a week I thought it was an online scam. I clearly isn't; just slow and disorganised. It was the correct item when it arrived though. Many thanks Carl”

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Posted 8 months ago

“Excellent service. Well done. Definitely buy from Tooledup again.”

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Posted 8 months ago

Tooled-Up is rated 4.8 based on 23,372 reviews