Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 23,046 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 23,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My Bosch charger was not a current model of the AL3620 it appears to be from 2015. It was not delivered in an original Bosch box with no gaurantee paperwork It was scratched on front face where battery is inserted and covered in dust. I sent photos of item on my receipt. All in all it looked used rather than new when speaking to your Sales I was assured it is new and not a demonstration or returned item. I stll have no paperwork to register my gaurantee with Bosch UK”

Helpful Report

Posted 2 years ago

“Clearly big problems with the Stock Control system. After two weeks I was told that 5 of 6 products were not in stock, despite the website stating the opposite at time of purchase.”

Helpful Report

Posted 2 years ago

“Wouldn't use again, ordered 2 new 4.0ah batteries and charger off them and received old stock, paid a higher price for these items as newer stock pictures were in the description on the purchase page, however, old stock is what arrived in the post. Very disappointed at how the management reacted to my complaint when I contacted them, as they couldn't care less..”

Helpful Report

Posted 2 years ago

“Dreadful Company would never use them again!! Goods never arrived with delivery rejected for no reason, I then asked for goods to be re-sent but told they could not do this, I would get a refund and would have to re-order. I voiced my concerns and was told my complaint would be escalated to an Account Manager who would be in touch. I have heard nothing since and are still waiting for my refund!! I have also ordered elsewhere.”

Helpful Report

Posted 2 years ago

“Waited a week for my order that said it would arrive next day. I ordered it for a job that weekend. Did not arrive, rang the following Wednesday and nothing could be done until the week after this one. I buy lots of tools, won’t be using tooledUp again as they said it would be tracked and was not.”

Helpful Report

Posted 2 years ago

“Parcel refused due to damaged package one strap missing DHL should have a trolley for large items not deliverer struggling to deliver parcel”

Helpful Report

Posted 2 years ago

“Still waiting product nearly a week later”

Helpful Report

Posted 2 years ago

“Chainsaw advertised on website with free one litre bottle of chainsaw oil but this did not apply to my purchase. This could have been much clearer. Poor.”

Helpful Report

Posted 2 years ago

“I purchased an Einhell Battery powered chainsaw after much research and opted to have two sets of batteries for this. When the item arrived the box was ripped open and only one set of batteries was in the box. I emailed the sales team at Tooled - up and as of writing this review, they still haven't bothered to respond. So if it's good customer service that you are looking for, I'd look elsewhere.”

Helpful Report

Posted 2 years ago

“Haven’t received item yet , and no notification from yourselves saying whether it’s been sent or not !!!!!”

Helpful Report

Posted 2 years ago

“Order placed on 6/4. 6 days later I am still waiting for advice regarding delivery. Had I purchased the same item with Amazon it would have been delivered on Easter Sunday! I tried calling Customer Service - no answer and no answer phone service. Very disappointed.”

Helpful Report

Posted 2 years ago

“Wrong product sent.”

Helpful Report

Posted 2 years ago

“Still awaiting dellivery,”

Helpful Report

Posted 2 years ago

“Bought a Bosch GlassVAC which works very well unfortunately the supplies that came with it were out of date and nearly a year after the Best Before date. As Tooled-Up emailed me to check everything had been to my satisfaction, I emailed sales as requested and informed them of the problem. It has now been 5 days and not even an acknowledgement of my issue. Tooled-Up asked me to write a review to improve their customer satisfaction so here it is. Bosche Tools are great - Tooled-Up service not so great perhaps even useless. Perhaps it will improve with this valuable feedback!”

Helpful Report

Posted 2 years ago

“DHL left this outside, said it had been signed for, but it wasn’t there when someone arrived home. Tooled up have done nothing so far other than to defend DHL using covid as a reason (to which I pointed out DPD don’t do this), and have said a manager will look into it next week, as no managers work over a weekend! I’m £300 out of pocket on the item, and have lost a job I was supposed to be doing this weekend. Will update when I have an outcome.”

Helpful Report

Posted 2 years ago

“Received a damaged machine, returned immediately, but the only correspondence received in acknowledgement is requesting a review!! I had said I would wait for a resolution before posting a review but the latest email, once again asking for a review, and making no reference to the return of the machine or the issues we’d experienced was just too much!!”

Helpful Report

Posted 2 years ago

“Bough a B&D trimmer - turned up late and was broken in half - still waiting for replacement”

Helpful Report

Posted 2 years ago

“Still havnt received product or refund”

Helpful Report

Posted 2 years ago

“Wow, the tooled-up.com website has to be the worst e-commerce website I've used this year - given that it's mid December 2022 - that saying something. How many scripts and external websites are needed to buy a simple hand saw? Well, 47 and I still haven't been able to successfully checkout (using Google Pay) I have no idea who wrote this website, but it is completely garbage. Tooled-up needs to replace it with something simple that works. Come on, you don't need complex video hosting and six different web-trackers in 2022 - that's so early 2000s and you got suckered into cloudflare and braintree too. D'oh!”

Helpful Report

Posted 2 years ago

“I have not received goods yet.they use DHL the email I received from them states they tried to deliver but no one home after checking this out I found that they went to a completely different address. Tooled up have not sent me any confirmation of purchase.i called them 2 days ago and was told its to be delivered to a DHL pickup point but heard nothing since”

Helpful Report

Posted 2 years ago

Tooled-Up is rated 4.8 based on 23,046 reviews