Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 23,049 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 23,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

Write Your review

Tell us how Tooled-Up made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This company treats its customers like dirt once they have gotten your money they do not want to know you after I have paid £200 + for a product that has a fault and under guarantee they do not answer their emails and are not interested this company stinks Customer care service is a joke and non functional”

Helpful Report

Posted 2 years ago

“I ordered a bosh hedge trimmer with battery on the 6th October and still havent recieved it. Could you look in to this Order Ref : WB00173011 Order Date : 06/10/2022 10:40:06”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for your feedback, once you raised the issue with us over the phone, we rectified this within 24 hours. Apologies for the inconvenience caused in this matter.

Posted 2 years ago

“I've not received the goods, so your parcel contractor has let you down”

Helpful Report

Posted 2 years ago

“Really awful service! Ordered a hedge trimmer which arrived damaged, refused to send out a replacement, failed collection after waiting in all day, requested escalation and filed official complaint which was ignored, had my money for nearly a month!! DON’T USE!!”

Helpful Report

Posted 2 years ago

“I require a 3m suction hose for my Spear & Jackson 2000W pressure washer. I ordered a 3m suction hose. I received a 5m suction hose.”

Helpful Report

Posted 2 years ago

“Very unhelpful will not do business with them again. Invoice incorrectly and point blankly refused to correct it.”

Helpful Report

Posted 2 years ago

“Point blankly refused to correct an incorrect Invoice. Claiming it was impossible, funny how every one else can. Not helpful and will do business again them.”

Helpful Report

Posted 2 years ago

“Not living up to what promised? Paid about £8 for "fast" delivery - ordered on Friday afternoon - did not receive until Tuesday - so slow. What held it up? No apologies just lots of "we.ve got your order crap" ...........”

Helpful Report

Posted 3 years ago

“Well, was all set to spend £200 just now, happy to see that the delivery charge disappeared at that point, But no... Because I'm on the mainland, oh sorry, I mean Scotland... That far flung mysterious island that is not even slightly difficult to get to, I get charged TWICE the delivery amount. Sure, blame the couriers... I see you use DHL, and DPD... Both of whom deliver up here on a daily basis, and haven't ever penalised me for nonsensical reasons. So eh, no thanks, pretty sure there's legislation under way on this nonsense, so I'll add your name to the list. Tools? Yes. Absolutely.”

Helpful Report

Posted 3 years ago

“I purchased a Bosh chainsaw that was advertised with a free 1L bottle of oil. However, the oil was not delivered. When I queried this I was informed that to qualify for the promotion I also needed to buy a battery and a charger. This was made clear on the website (see attached screenshot).”

Helpful Report

Posted 3 years ago

“Ordered four days ago, still waiting for item to be despatched. Not had any information from either Tooled-up or Amazon as to why the delay. Very poor service.”

Helpful Report

Posted 3 years ago

“Like a few places these days, the website lets you order stuff saying it's in stock but actually it isn't! I had to wait over a week for 6 of the 7 taps I ordered!!! Also as a result of this problem I then found the same products cheaper elsewhere!!! Be warned people!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Far too expensive could have got the same product with the postage £7.00 cheaper”

Helpful Report

Posted 3 years ago

“Sorry had too send my snickers trousers back as you sent me the wrong size. Disappointed”

Helpful Report

Posted 3 years ago

“Ordered a Bosch Trimmer and additional battery. Arrived very quickly BUT trimmer box had been opened to cram the extra battery (also unpacked) in it, making space by removing the documentation inside and distorting the box. On phoning company they offered to print and post the information. Not acceptable. I now have to wait in on one whole day to have it collected and refunded. Ordered same from another supplier which arrived next day in sealed boxes within an additional carton and Bosch paperwork. The paperwork included instructions from Bosch to extend the warranty to 3 years rather than one, free of charge and I would have missed out on this. Will not order from Tooled-Up again.”

Helpful Report

Posted 3 years ago

“Still waiting for delivery it was supposed to be here on Saturday so poor customer service !”

Helpful Report

Posted 3 years ago

“The Courier left the parcel under little carpet on the street when i visited the doctor, thank God, my neighbour's saw it and took it inside, because I'm afraid the parcel would be stolen. Never had that kind of experience in my life. Advice You to think about to change the delivery options(for example, to give a parcel to neighbors) Good Luck”

Helpful Report

Posted 3 years ago

“Paid for an order I did not receive Although I have now received my money back Given my experience I would not recommend this company or the courier”

Helpful Report

Posted 3 years ago

“Still haven’t received my order despite chasing.”

Helpful Report

Posted 3 years ago

“Have been waiting for three days for the delivery having been told each day that it will be delivered “today”. Then an email arrives saying that the delivery had “issues” and the article will be delivered tomorrow. We shall see how long this continues for. Three days and counting. Hopefully the product is better than the delivery using Amazon.”

Helpful Report

Posted 3 years ago

Tooled-Up is rated 4.8 based on 23,049 reviews