Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,768 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 17th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to deliver some items. Failed to return a call after promising to do so. Failed to reply to emails. Your loss is future revenue is far in excess of anything you saved by failing to follow through!”

Helpful Report

Posted 9 years ago

Mr Couper, further to our earlier reply we have investigated the order that you given a negative review for. The order was placed in January this year and you did report a missing item. We asked you to re-check the packing as it was a small item and had been electronically "bleeped" into the parcel. We heard nothing else from you? We think that you have possibly reviewed/contacted the wrong Company as we have had no further contact from you since the 5th of February. We are sorry you feel that you cannot use us again. Thank you for your order. Regards, Tooled up , Sales Team Manager. Hi Mr Couper, thank you for your review, I am sorry that you were promised a call back and it didn't happen. I have raised an investigation with our Customer Service Team Manager as this is obviously not acceptable. We will get back to you as soon as possible and rectify any problems that have occurred. Regards, tooled up, General Manager.

Posted 9 years ago

“I refer you to my emails sent.”

Helpful Report

Posted 9 years ago

“I order a Karcher garden water pump and accessories kit about a week ago. When it arrived I noticed a couple of things. 1. The box for the hose was wrecked - looked like it had been opened and resealed and then scraped about. Product inside looks OK. 2. When I opened the pump box, bits of yellow plastic fell out of the box and more could be heard rattling around inside the pump. When I called customer services to ask for a replacement I was asked to send a photo. This makes it sound like you don't believe there is a problem - not a good start. However, as promised the next day I had a returns authorisation and took the package to the local collection depot. A 5 mile round trip - frustrating and time consuming to do this when the idea of online ordering is to get the product to your door. So here I am a week later, standing water still outside my house and no pump, and no idea when the new pump will arrive.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. I have looked into your order and can see your item was damaged during transit. We have arranged to collect the item as it arrive damaged. Your parcel has now been received back and is currently going through the returns process. Regards Tooled-up Customer service.

Posted 9 years ago

“We are still waiting for delivery of garden fork!”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, We have checked your order, The item you ordered was advised as 2-3 days despatch time, it was despatched on the 2nd day after the order was placed and was delivered next working day. We are sorry if you perceived a delay but we have despatched and delivered your order within our advised timescales at the time you placed the order. Thank you for your order. Regards, tooled up.

Posted 9 years ago

“Still waiting for goods to be delivered”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, We have checked your order and can see that it was placed late on the 23rd, despatched as promised on the 24th and is out for delivery today. This is the next working day after the long Bank Holiday weekend. We are sorry if you perceive that your delivery has been delayed but we have adhered to our advised schedule at the time you placed your order. Thank you for your order. Regards, tooled up.

Posted 9 years ago

“The vacuum came with a part missing. When I contacted the team with a week to advise of this, they advised that because I didn't contact them within the first 3 days, they were unable to help. I think this is ridiculous considering I ordered this item on 13th Jan, it was delivered 2nd March!!!”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, we are sorry that your item was delivered with a part missing. We think there was some confusion when you spoke to our Sales Team member. Please accept our apologies we will contact you today to discuss the various options to sort out the problem. Thank you for your order and once again our apologies for the problem and delay in getting the issue sorted. Regards, tooled up, Sales Team Manager.

Posted 9 years ago

“I ordered and paid for a drill driver in December and it has only just arrived now......it's March!!!!”

Helpful Report

Posted 9 years ago

Hi Suzanne, thank you for your review, we are sorry that your item took so long to despatch , we did have a long running problem with this particular item and we did keep everyone updated with weekly emails regarding the latest despatch date and other information including alternative items available immediately. We are sorry it took so long to arrive but it was a situation beyond our control with a major supplier. Thank you for your order. Regards, tooled up Sales Team Manager.

Posted 9 years ago

“Well at least I learnt my lesson not to buy from tooled up again on a small order. Product went straight in the bin rather than deal with their archaic returns system.”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, we are sorry that you are not happy with our returns system. After investigation it appears that you purchased the wrong item and asked if you could return it. We advised you that we were more than happy to raise a full refund of the goods once they had been returned to ourselves. Thank you for your order. Regards, tooled up.

Posted 9 years ago

“Delayed despatch, short delivery, long wait to complete order. Probably the worst service on Ebay.”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, we offer our apologies for the unforeseen delay with despatching your order, this was caused by an unforeseen stock problem which was out of our immediate control. This was also the reason for the short delivery. Once again our apologies for this problem which we can assure you is very rare as can be seen from many of our other reviews praising our rapid and top quality service. Thank you for your order. Regards, Tooled up.com

Posted 9 years ago

“The worst company I have ever dealt with. Could not commit to their 5 - 7 working days delivery, didn't notify customer because of this (customer had to phone them) moved the goalposts on delivery timing, when that deadline passed, customer had to chase up his order. This company has let me down in my scope of work by not being able to supply all the products I ordered. I will NEVER use this company again, and I will make sure my work colleagues etc, stay well clear too.”

Helpful Report

Posted 9 years ago

Hi Mark, Thank you for your review, we have investigated what has happened with your order as we do with all negative reviews and customer complaints. It is very important to us that our service is the best it possibly can be and that we learn from any problems that arise. Firstly our apologies for the delay that you suffered. The items you ordered were listed as being on a 5-7 working day despatch time as we were out of stock and waiting for a delivery from Europe. This was delayed and normally when this happens an automated email is sent to any customer affected by the delay. It appears that you did not receive this email. The situation was exacerbated by the fact that when you called us a member of the Sales Team gave you wrong information regarding the actual delivery date. As a result of this you were let down again. This is completely unacceptable and the member of staff concerned has been disciplined about this error as it is absolutely against company policy and training to misinform customers in this fashion. We can assure you this will not happen again. We are sorry that your experience was way below the level you have a right to expect and certainly way below what we aspire to deliver. As you can see from our many positive reviews this is not our usual standard of operations. We offer our fullest apologies once again. We hope that you will give us a chance once again to prove that we can perform at the highest level of service and in 99.999999% of cases we do do that. Thank you for your order and if you have any further questions please do not hesitate to contact us directly. Regards, Sales Manager, Tooled up.com

Posted 9 years ago

“Took a day off work to receive a parcel on the day they say it was being delivered & they decided to deliver it the next day”

Helpful Report

Posted 9 years ago

Hi Edward, Thank you for your Review, We are sorry to hear your parcel has been delivered late. I have looked into your order and can see your parcel was despached as promised. We are currently taking this up with the Delivery company as your order was on a next day service. We apologise for the delay and any inconvenience this may have caused. Tooled-up

Posted 9 years ago

“Poor customer service. Postage was advertised as 24hr courier but was sent 1st class Royal Mail which is a totally different thing will never deal with them again.”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, we are very sorry that you are not satisfied with the service you received. We have looked into your order which was placed via ebay. Unfortunately the ebay system promised a delivery method which is not available to your location, the Scottish Highlands. Next day carriers are not available to your address but we are not currently able to change this option on the ebay page. We are sorry that you will not use us again however it may be worth you noting that 24 hour carriers do not operate in your location whenever you place an order on any website and that the normal Post is sometimes the faster delivery method. Thank you for your order. Regards, tooled up

Posted 9 years ago

“Won't be using again poor web advert and poor customer service”

Helpful Report

Posted 9 years ago

Hi Nik, we are sorry to hear that you are not happy with the service you received. We have checked your order and can see that we despatched the item ordered immediately and it was received the next day, Your complaint seems to revolve around a discontinued item that we could not supply as we did not have stock and it has been discontinued by the manufacturer. As we are sure you are aware this is completely beyond our control. Thank you for your order and once again we are sorry that you were not satisfied with the transaction. Regards, tooled up

Posted 9 years ago

“I'm not happy because I have not found in the package accessories Compressor”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, we have looked at your order and as we explained when you contacted our office the goods were sent in two separate parcels on this occasion and they would arrive separately as advised by e-mail at the time of despatch. This is because of the type of goods that you ordered. Tracking shows that both items arrived safely as promised in the advisory e-mails. Thank you for your order. Regards, tooled up

Posted 9 years ago

“Very poor,, was not told that item was not in stock,had to wait over 4 weeks for delivery,no apology,will defo not use again..”

Helpful Report

Posted 9 years ago

Hi Mr Oconnell, thank you for your review, we are sorry your order was delayed. We did e-mail you as soon as we were aware that there was a problem and we also spoke to you 5 days after the order was placed to tell you that there was a long delay. Unfortunately this does happen occasionally. Once again please accept our apologies for the delay. Thank you for your order. Regards, tooled up

Posted 9 years ago

“I returned my 9" grinder that had stopped working,I had not noticed the power lead had a cut in it and I was charged £19,95 for its return.It would have been a nice gesture if I was offered the option of having the lead shortened for a nominal sum rather than the tool just returned as it was.”

Helpful Report

Posted 9 years ago

“you have "TOTALY RIPPED ME OFF" but you are not going to get away with it,I am going all the way with this "SCAM OF YOURS" I promise you are going too be very very sorry for doing what you have done to me.apart from using the media & BBC Watch Dog. paypal Ebay , small claims court, I also have a very good solicitor @ the ready in case I need him,he has already seen all the evidence ,the add that I purchased, from receipts etc. etc.”

Helpful Report

Posted 9 years ago

“Having sent an indignant E mail regarding the saw blades I received, I assumed that some corrections would be made on the website. A few minutes ago I clicked on 150 mm dia blades /Trend and almost all the photographs bear no relation to the wording, I.E. numbers of teeth. That hardly squares with the comment sent by Tooled-up "we occasionally have problems etc.... "”

Helpful Report

Posted 9 years ago

“It was a big mistake by putting my trust in this website. Misleading images and video are showing something to the customer and then once the purchase is done, the product is completely different with missing items. It was the first and the last time to buy from this website.”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, We are sorry that you are dissatisfied, we have been in correspondence with you over this issue but it has not yet been fully resolved and it is unfortunate that you have posted this review before we have had the chance to come to an agreeable conclusion. We have checked the Website page in question and it is all in order. We can see nothing misleading in the item listing whatsoever.The description is correct, the images are all correct. The Video in question is a general video showing the product in use with some of its accessories that is true and these are available in the full kit but they do not come with the less expensive item you have purchased and the web page of that item clearly states what is included. We will still work with you to resolve this issue and hope that we can come to a mutually satisfactory conclusion. Regards, tooled up Sales Team.

Posted 9 years ago

“Still waiting! Still waiting! Submitting more than five words !!!!”

Helpful Report

Posted 9 years ago

Tooled-Up is rated 4.8 based on 22,768 reviews