Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,755 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,755 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 17th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only 1 star I'm afraid after a bad experience. First time I've ever used tooledup and will be the last time. Ordered a Wolf Garten soil miller tool on 28.03.21 Left if for over a week before I contacted them. They said it would arrive on 17.04.21 then I received an email saying the order was delayed again and the earliest date would be 30.04.21 before they even had them in stock. I asked if they ever carried this tool in stock and they replied they order them in. That's a bit naughty of tooledup to sell things that they don't even have in stock. In the end i cancelled the order, found it cheaper elsewhere and it arrived in 3 days.”

Helpful Report

Posted 4 years ago

“no reciept payment invoice enquired part missing rang refused to acceptmy enquiry told to email or write emailed told order no required i emailed again no reply given waste of my time waiting for answer emailed hozelock for part recieved next day”

Helpful Report

Posted 4 years ago

“I have not received the product yet. I have had no information, other than that it has been packed. DHL have no information on my delivery.”

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Posted 4 years ago

“I’m still waiting to have my battery changed !!”

Helpful Report

Posted 4 years ago

“Perfect timing. I don't normally complete reviews as they seem pointless but in this case I feel the need to emphasise my disappointment; having ordered a black and decker multitool I received, quickly I must add, a battery charger in error. I emailed tooled up the same day but received no reply so phoned the following day and was told I had to wait for a returns label, send the erroneous item back before being sent the correct item, hopefully. Whilst I'm fortunate that I don't need the tool in a hurry the fact it wasn't my error should put the onus on the supplier to make amends, ASAP and supply the correct item, the return can be processed later. I'm still waiting for an email reply and a return label. Not impressed.”

Helpful Report

Posted 4 years ago

“Item has arrived broke and looked like possibly ex - display not new, I have emailed with no response and tried to call the 0208 number with no answer. The item was not cheap and no one has responded to me”

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Posted 4 years ago

“Item received quickly,but parts missing . Making assembly of item impossible. No response from customer service .very disappointing”

Helpful Report

Posted 4 years ago

“1 week later, and I'm still waiting for my order. An order that I paid for "next day" dispatch.. There has been no contact from your courier, no delivery, and I can't get through to your customer service..... Extremely disappointed.... This is the first time I've ever used Tooled-Up, and most definitely the last time, too...... I just hope I can get my money back.... If I could give zero star rating, I would.”

Helpful Report

Posted 4 years ago

“They sell open box products as new.”

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Posted 4 years ago

“I have only received half of my order, and despite trying to get in touch I haven't heard anything back yet regarding the rest of it!”

Helpful Report

Posted 4 years ago

“Product arrived not as described online and chipped. No resolution yet and in the meantime I cannot use the product I ordered. Terrible customer experience.”

Helpful Report

Posted 4 years ago

“I ordered a Black & Decker 36V chainsaw which was at a good price and arrived on time. Sadly the item is faulty and does not work. I emailed Tooled-Up.com and had a reply from Lisa saying the battery was not charged. This is not the case as it was fully charged when I tried to use the chainsaw and subsequently used the same battery on another Black & Decker 36V tool after the chainsaw failed to work. Didn't get a reply from my email explaining this but will update this post as and when I hear back.”

Helpful Report

Posted 4 years ago

“Shocked at the behaviour of their support staff. I bought a Black and Decker cordless chainsaw and there does not appear to be any means of sharpening the chain. I contact the support staff and they attempt to fob me off onto a different manufacturer. Tooled-Up needs a visit from Trading Standards to remind them of their legal responsibilities.”

Helpful Report

Posted 4 years ago

“Haven’t received the item yet!!!”

Helpful Report

Posted 4 years ago

“Poor packaging and item broken”

Helpful Report

Posted 4 years ago

“As i have messaged you about sending me somthing different to what i ordered and have not yet had a reply from you i will reserve my review until you have hopefully resolved the problem. L Powell.”

Helpful Report

Posted 4 years ago

“Rang over the weekend and sent email with photos received an empty jiffy bag will be ringing you shortly as haven't heard back. Mr Andrew Townsend”

Helpful Report

Posted 4 years ago

“Horrible communication, most exspensive of all sellers on this item, would use ever ,will advise others of my experience”

Helpful Report

Posted 4 years ago

“Ordered three items so could justify the postage received notification was only supplying one then I emailed to ask why got no response then ask me for a review when I haven’t even received one Allen key that has cost less than postage, don’t think I’ll use again 👎”

Helpful Report

Posted 4 years ago

“The item was listed incorrectly, the item sent was inferior to the one listed and when I contacted them received no reply. Awful.”

Helpful Report

Posted 4 years ago

Tooled-Up is rated 4.8 based on 22,755 reviews