With regret, I have to say very poor. My order (Next day delivery) sat on the FedEx website as "Delayed", but continued to estimate delivery by 18:00, yet showed the package stuck at the Newcastle depot. So with the end of the business day approaching, I rang Alan Wadkins, gave them all details, and was promised they'd look into it and call me back. You all know what's next, no callback, no email, nothing. After 18:00 FexEx tracker changed to 00:00, then later changed to "By the end of the day". Needless to say nothing came. The next day, FedEx showed arrived in my city @02:30, and was currently out for delivery. It arrived midday. Clearly, ALL FedEx screw up, but Alan Wadkins couldn't have cared less, and demonstrated so, which is unforgivable. I took a day off work to receive the delivery.