Alan Wadkins Tool Store Reviews

Name: Alan Wadkins Tool Store
Rating: 4.86

4.9 Rating 5,051 Reviews

97 %

of reviewers recommend Alan Wadkins Tool Store

4.9

Based on 5,051 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

info@alanwadkinstoolstore.co.uk

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Alan Wadkins Tool Store 5 star review on 17th May 2025

David Grice

Alan Wadkins Tool Store 5 star review on 8th May 2025

Alexander C Pownall

Alan Wadkins Tool Store 5 star review on 1st May 2025

Andrew Thompson-Smith

Alan Wadkins Tool Store 5 star review on 19th April 2025

Amanda Spriggs

Alan Wadkins Tool Store 5 star review on 27th July 2024

Adam Baron

Alan Wadkins Tool Store 2 star review on 18th July 2024

Jason Lau

Anonymous

Anonymous // 01/01/2019

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“Absolutely spot on with product and delivery 1 happy customer will use again thanks”

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Posted 4 years ago

“Very prompt service. Great value for money. Greatt product!”

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Posted 4 years ago

“Such an easy company to order from. Delivery was first class , conclusion. A very satisfied customer.”

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Posted 4 years ago

“Paid for. No delivery to date. (Easter weekend - Covid restrictions?) No notification of what is or isn’t happening and why.”

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Posted 4 years ago

“Very quick delivery and no problems with the order.”

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Posted 4 years ago

“Fast delivery - good communication - well packaged.”

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Posted 4 years ago

“Prompt delivery and item strong and robust thank you”

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Posted 4 years ago

“Great price, quick transaction and even faster delivery which i was informed about every step of the way”

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Posted 4 years ago

“super seler++++++++++”

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Posted 4 years ago

“Easy website to use. Excellent fast delivery service. Really delighted with ease of ordering and whole service. Thank you your a star.”

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Posted 4 years ago

“A fist class service at a competitive price very well packed and delivered promptly well done will certainly use again.”

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Posted 4 years ago

“Order placed Sunday afternoon, item delivered Tuesday morning , great price, what more could you want?”

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Posted 4 years ago

“Took my makita drill there to get repaired on the Friday. Was told i should have it back by the following Wednesday/ Thursday which was fair enough as I use it for work everyday. It’ll be 3 weeks tomorrow since they’ve had it and there seems to be no sign of me getting it back, Which is effecting my work. Each time I phone up I either get “that they have ordered next day delivery for the parts but don’t know when they will arrive “ or “ he’s not in the workshop right now but I’ll get him to call you back ( which he never does ) “ Unfortunately I don’t think I’ll be sending my tools back there again in the future nor shopping after this experience”

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Posted 4 years ago

Hi Sorry to see you haven`t had a good experience with our company, in terms of a repair issue your having. If you could provide some information regarding this please then we can look it this matter for you. ie name, contact number, machine model then we can look to resolve or see why this issue has occurred. Many thanks Martin

Posted 4 years ago

HI Thank you for emailing us with the details so we can look into this matter for you. Having looked into the repair i can see this was booked onto our system on the 13th March. The workshop fitter has looked at the machine and ordered the parts required from Makita, however the parts I'm afraid haven`t arrived to us from them until the 26th March due to them being behind with orders and staff levels. The workshop fitter then works his way through his repairs trying to get them done, he is I'm afraid behind in there which has meant the machine has only just been repaired this morning Saturday 3rd April due too staff being of sick and on holiday and also our jobs taking longer to process with the restrictions we have in place within the workplace. He has rang 4 times this morning with no answer or reply i believe he has no spoken with your partner who has been to collect the tool on your behalf. He would still like to speak with you regarding the repair so he can explain the reason your machine failed in the first place. Please also bare in mind we will look after customers who purchase the tools from us first over those that are purchased elsewhere that don`t offer a in house repair service. Many thanks Martin

Posted 4 years ago

“Very prompt delivery by FedEx. Item as described and happy with service”

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Posted 4 years ago

“Ordered a Bosch mitre saw at the weekend - order shipped email on Monday afternoon and a HUGE box arrived 9.30 am on Tuesday. Perfect. I rang them up to say thank you. Highly recommended”

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Posted 4 years ago

“Really great service, easy to purchase what i wanted, quick delivery, great prices.”

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Posted 4 years ago

“Great delivery time, Fantastic product, works brilliantly. Thank you”

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Posted 4 years ago

“Festool Kapex KS120, had the item in stock at the best price I could find on the internet with free delivery”

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Posted 4 years ago

“Very good service website easy to use and item arrived on time , the only disappointment was that we ordered a heavy duty Battery charger at a cost of circa £150.00 and when it arrived there was no plug fitted or in the box what a shame to spoil an excellent service for the sake of a plug !!”

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Posted 4 years ago

Hi Many thanks for taking the time to write your review. The reason the item didn`t come supplied with a plug is Sealey don`t supply the item with one, as this machine they recommend using a 240v 16amp plug our bigger to get the full capacity from the machine. Using a standard 3 pin 13amp plug may reduce the capacity of the charger and possible trip fuses. Many thanks Martin

Posted 4 years ago

“Very helpful staff and next day delivery”

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Posted 4 years ago

Alan Wadkins Tool Store is rated 4.9 based on 5,051 reviews