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Alan Wadkins Tool Store Reviews

4.9 Rating 4,000 Reviews

98 %

of reviewers recommend Alan Wadkins Tool Store

Company Reviews

Product Reviews

4.9

Based on 4,000 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Alan Wadkins Tool Store 5 star review on 22nd April 2024

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Robert De Vries

Alan Wadkins Tool Store 5 star review on 5th March 2024

Robert De Vries

Alan Wadkins Tool Store 5 star review on 8th February 2024

Alan Wadkins Tool Store 5 star review on 11th December 2023

Alan Wadkins Tool Store 5 star review on 11th December 2023

24

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Hozelock Composter because they had the best price. I hadn’t realised there was an option for overseas delivery which seemed to be the default setting and was charged £16.45 for delivery. When I phoned asking why I was charged when the website clearly stated free delivery over £75, I was refunded the charges within a day or so. Delivery was quick and the product is as expected. Very happy with the service, but please don’t make that delivery charge the default. The website should pick up automatically that the post code is a UK one at checkout. Apart from that I’m happy.”

Posted 1 week ago

“Great communication, next day delivery and a very happy customer.”

Posted 1 week ago

“First class service from initially ordering goods to receiving ( less than 24hrs) I cannot fault them. I would certainly use them again in the future and have no hesitation in recommending.”

Posted 1 week ago

“First class service highly recommended. Competitive price, fast delivery.”

Posted 1 week ago

“Item was out of stock, the company had ordered more and delivered the item to me on time.”

Posted 1 week ago

“Ordered lawn mower on line only to get a phone call next day to say they have had stock control issue with the computer and they did not have my lawn mower in stock! and would keep in contact. I rang back 48 hours later twice and they rang me back late afternoon they were expecting the lawn morer stock in the next day. They rang the next day to say the stock had arrived and I would have my lawn mover on the Friday which I did. If ordering on line I would chech the item was in stock! As a retired service delivery manager stock control is done by data input to the computer and updating the computer. I also found their attitude was poor and will never buy from them again. The price was a little cheaper but not worth th hasstle.”

Posted 1 week ago

Read Alan Wadkins Tool Store Reviews

Hi We advised the item was out of stock the day we realised their was a computer issue. This was done to a feed issue for the previous day which unfortunately resulted in the item over selling. We then order the item from the supplier and chased them up to find a delivery date. However until the advised us of the date they were due, we cannot give an response to yourself. Upon them arriving my colleague rang you to advise of this and posted the item. Not sure they can have done much more on this to be honest. We apologised at the beginning for the item being out of stock and did state we could refund you if the delay was going to be an issue but you were happy to wait. Regards Martin

Posted 1 week ago

“Excellent efficient service! Would definitely recommend!”

Posted 1 week ago

“Fantastic. Next day delivery. Excellent staff. Product was not in stock, they called me when it was in stock and delivered following day. Alan Watkins is my first stop now for anything garden related”

Posted 1 week ago

“Fast delivery, cheapest on the internet.. Thanks”

Posted 1 week ago

“Fast delivery. Very happy with the strimmer too.”

Posted 1 week ago

“Excellent price for Hyundai strimmer. Prompt delivery”

Posted 1 week ago

“Highly recommend, great price and great delivery.”

Posted 1 week ago

“Excellent communications, well packed and arrived quickly, thank you.”

Posted 1 week ago

“Great piece of kit and 1st rate service !”

Posted 2 weeks ago

“Speedy delivery, great price , on the item I bought. My only complaint Was that the chap I spoke to could not answer a question about the tool I purchased I felt he should have either been able to answer or found out the answer for me”

Posted 2 weeks ago

“Quality products at extremely competitive prices and delivery was next day Will definitely be purchasing more products in future 10/10”

Posted 2 weeks ago

“Promptly. despatched item well packed and sold at a fair price”

Posted 2 weeks ago

“Fantastic service.”

Posted 2 weeks ago

“Very good company. Very efficient. Absolutely no problem”

Posted 2 weeks ago

“Good communication,competitive pricing and quick delivery.Would happily use again”

Posted 2 weeks ago

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Alan Wadkins Tool Store is rated 4.9 based on 4,000 reviews