When claiming on the guarantee for timber wise they made the process extremely timely and unprofessional. We were told that we had to send all documentation by post to the office which at first was not a problem. However, they do not tell you the £185 cheque you have to send aswell with it. Having done so, we were then told that the person ‘who deals’ with the process hasn’t attended the office and we would have to wait for our gurantee to be checked before we were even allowed to claim. Even though there was a hole in my floorboards, which was progressively getting worse, due to the woodworm. Timberwise refused to send anyone out to help until our documents had been looked over, which could take up to 6 weeks. Additionally, after this I would have to wait for a time to fix the problem, therefore it could take up to 2/3 months. Even though I have a hole in my flooring and I am unable to fix it myself without voiding the gurantee. Extremely disappointed having spent a substantial amount sorting out the problem beforehand.