Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake Mews, Gadbrook Park, Northwich, Cheshire West and Chester
Rating: 4.77

4.8 Rating 678 Reviews

95 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.8

Based on 678 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800 288 8660

Email:

hq@timberwise.co.uk

Location:

1 Drake Mews,
Gadbrook Park,
Northwich
Cheshire West and Chester
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Timberwise carried out work on my property on several occasions. I had feedback on what was required as we are presently overseas. The quality of work and the professionalism shown by the Timberwise employees was exemplary. Any questions I had were answered promptly and the work carried out was of a high quality. I would recommend Timberwise (UK) for any damp proofing work.”

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“Worthless Guarantee Reinfested 14 years later Informed a biased surveyor would inspect for£180 and would take at least two weeks My builder rectified the problem immediately for £120 in time for Christmas”

Helpful Report

Hi Mr Cole, Many thanks for taking the time to post your review. Regrettably due to the high level of enquiries at this time of year, we are booking appointments two weeks in advance which unfortunately meant we were unable to attend your property sooner. As a matter of course, we charge an inspection fee for guarantee claims, this can then be refunded should the claim be upheld. Should you wish to discuss this issue further please feel free to email hq@timberwise.co.uk and we will endeavour to help you as much as we can.

“Extremely efficient courteous and helpful. We have used them twice and have been extremely happy on both occasions and would not hesitate to recommend them.”

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“Carried out the work in a very professional manner from the time of booking to completion of the work and would be happy to use their services again”

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“the workman arrived on time and explained everything that he was going to do and kept me informed as the work was going on. he did a first class job and did a through cleaning up job when finished. the other main feature was they were the best price quoted.”

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“Very professional, prompt service and technician very friendly and clean worker. No complaints at all.”

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“You can't beat experience with expert advice from Timberwise.”

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“From the initial phone call up to the finished job, Timberwise acted in a thoroughly professional, courteous, efficient manner and I would have no hesitation in highly recommending their service to anyone. Absolutely faultless.”

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“Timberwise Leeds division Thank you Steve for a great job with the damp Liked how clean work was and typing up after. Would recommend”

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“Excellent service and workman very pleasant and efficient.”

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“Confident No mess PROffessional Trustworthy”

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“Timberwise did an excellent job in a timely fashion. Staff (including those who carried out the work) were friendly, efficient and professional. We would highly recommend them.”

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“We turned to Timberwise after another company let us down. They were faultless and the lovely lady on the phone (possibly called Kate if I remember rightly) made me feel so much more at ease.”

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“Very professional from start to finish supported by efficient customer service .”

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“Great service from initial contact for a timber and damp review through to completion of the works.”

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“I was referred to Timberwise by a local roofing expert which gave me confidence at the start. The survey to treat localised woodworm in the rafters was completed promptly and the quote followed two weeks later. The delay in receiving the quote and the amount quoted were initially a concern. However once a couple of points were clarified, the required preparation work done and the work itself was done I am very pleased with the result. The guy who did the actual treatment was thorough, courteous and left work area neat and tidy. With Timberwise's reputation plus the third party insurance on the work In have every confidence I made the right choice.”

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“complete honesty with nature of problem and remedy”

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“I live in a listed building and throughout the process Timberwise staff, from the surveyor to the operative, were helpful, courteous and efficient: always clear about the work to be done and the cost of it. The man who came and carried out the treatment was just great and as well as doing a very good job was absolutely trustworthy and generally a good guy. Good outfit and I'd definitely recommend.”

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“Few problems dealt with efficiently”

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“I can't recommend highly enough. I contacted about a potential re-emergence of woodworm in a property that had been treated by another company 20 years ago. Arranging a visit was smooth. The person who came out was extremely knowledgeable, professional and re-assuring - and confirmed that I neither needed any work doing, nor to worry about the historic woodworm. This is despite travelling a fair distance for the call out. He also followed up by email with helpful information. This is clearly a company that can be trusted (and in contrast to other companies who left me with the impression my house was in urgent need of me spending a lot of money with them!)”

Helpful Report

Timberwise (UK) Ltd is rated 4.8 based on 678 reviews