Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake Mews, Gadbrook Park, Northwich, Cheshire West and Chester
Rating: 4.76

4.8 Rating 642 Reviews

94 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.8

Based on 642 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

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Phone:

0800 288 8660

Email:

hq@timberwise.co.uk

Location:

1 Drake Mews,
Gadbrook Park,
Northwich
Cheshire West and Chester
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently had Martin from Timberwise Leeds attend our farmhouse and barn renovation project to carry out a full survey of all the timbers, and the service was excellent from start to finish. Martin thoroughly inspected every piece of structural and non-structural timber throughout the property and was extremely knowledgeable, professional and detailed in his approach. He gave us very helpful advice and recommendations on the best treatments to preserve the original timbers, while also guiding us on how to improve their appearance so they can become real feature elements within the renovation. His knowledge and experience were clear throughout, and he took the time to explain everything in a way that was practical and easy to understand. Martin’s input has been invaluable to our project, and I would have no hesitation in recommending both him and Timberwise to anyone needing a thorough timber survey and expert preservation advice.”

Helpful Report

Thank you for taking the time to leave a review Paul. We’re really pleased to hear that you had such a positive experience with Martin. It’s great to know that his thorough approach, knowledge and attention to detail helped provide real value to your farmhouse and barn renovation project. Being able to preserve original timbers while enhancing their appearance is an important part of what we do, so it’s excellent to hear that his advice has been so useful. We’re also glad that he took the time to explain everything clearly and practically, helping you feel confident in the decisions moving forward. We will be sure to pass your kind feedback on to Martin and the Leeds team. Thank you again for your recommendation.

“The level of service from Timberwise was 1st class. The surveyor Keith Defoe was incredibly helpful and knowledgeable and explained the situation clearly, offering sound advice rather than trying to hard sell. This is so refreshing in today’s current climate and I wouldn’t hesitate to recommend Timberwise to anyone experiencing damp issues at their property.”

Helpful Report

Thank you for review Paul. We’re really pleased to hear that you received a first class service. It’s great to know that Keith’s knowledge and helpful approach stood out, and that he took the time to clearly explain the situation while providing honest advice without any pressure. That’s exactly the standard we aim to deliver. Your comments are very much appreciated and we will be sure to pass your feedback on to Keith. Thank you again for your recommendation.

“Both my wife and I were very impressed by the fast efficient service provided by Keith Wilcox Surveyor , Mark Sylvester Contracts Manager and the two technicians - young Robbie and the venerable Richard . They were a delight to work with.”

Helpful Report

Thank you for your kind review. We’re really pleased to hear that both you and your wife were impressed with the fast and efficient service provided. It’s great to know that Keith, Mark, Robbie and Richard all made such a positive impression and were a pleasure to work with throughout. We will be sure to pass your feedback on to them. Thank you again for taking the time to share your experience.

“I wouid like to say how impressed I have been with the efficiency and courtesy of Katie Denby in arranging a survey for us at short notice. Alan Smith Bideford Devon”

Helpful Report

Thank you for your kind review, Alan. We’re really pleased to hear that you were impressed with the efficiency and courtesy shown by Katie when arranging your survey at short notice. We understand how important it is to get things organised quickly, so it’s great to know Katie was able to assist you so effectively. We will be sure to pass your feedback on to her. Thank you again for taking the time to share your experience.

“Steve Buick was very helpful, inspecting some evidence of old woodworm and advising ways to monitor it so that treatment would only be undertaken if actually needed.”

Helpful Report

Thank you for your kind review. We’re really pleased to hear that Steve was able to help and provide clear, practical advice. Monitoring rather than treating unnecessarily is often the right approach, so it’s great to know that his guidance gave you confidence in how to manage the situation going forward. We will be sure to pass your feedback on to Steve. Thank you again for taking the time to share your experience.

“From the initial contact with Timberwise through Peter, his professional approach and knowledge was great. To Jason leaving us with the job finished it was so well handled. Mark for his communication and organisation, Jason with his work ethic and incredible customer service. Peter for keeping an eye on the progress and Kevan. Thank you”

Helpful Report

Thank you for taking the time to leave such a kind review. We’re really pleased to hear that you had a positive experience with the team from the initial contact through to the completion of the work. It’s great to know that Peter’s knowledge and professional approach gave you confidence from the start, and that Jason’s work ethic and customer service made such a strong impression as the job was completed. We’re also glad that Mark’s communication and organisation helped keep everything running smoothly, and that Peter and Kevan were able to support the project along the way. Your feedback will be shared with the whole team. Thank you again for choosing Timberwise.

“Outstanding service from Keith of the Yeovil office. Very reassuring and knew his job backwards”

Helpful Report

Thank you for your kind review. We’re really pleased to hear that you had such a positive experience with Keith from our Yeovil office. It’s great to know that he was able to reassure you and that his knowledge and expertise came across during the visit. We’ll be sure to pass your feedback on to him. Thank you again for taking the time to share your experience.

“I’ve been involved in property for many years and have dealt with numerous damp companies over that time. I was recently having ongoing damp issues at a lower ground floor flat property in Stoke Newington that several other companies had looked at without ever really getting to the bottom of the problem. A surveying engineer recommended Timberwise to me as a reputable company and strongly suggested I contact them. I dealt with Jason and Keith, and I’m very glad I did. They were professional, honest in their assessment, and took the time to properly investigate the issue . Communication was excellent and they were very responsive throughout. It’s refreshing to deal with a company that is knowledgeable, transparent, and genuinely professional,id definitely recommend them.”

Helpful Report

Thank you for taking the time to leave such a detailed review. It is especially appreciated coming from someone with extensive experience in the property sector. We are really pleased to hear that Jason and Keith were able to take the time to properly investigate the damp issues at your lower ground floor flat in Stoke Newington and provide a clear and honest assessment. Situations where previous investigations have not identified the root cause can be particularly frustrating, so it is great to know that their professional and thorough approach made a difference. It is also good to hear that communication throughout the process met your expectations. Your feedback will be passed on to Jason, Keith and the team. Thank you again for your recommendation.

“We would be more than happy to recommend Timberwise. The surveyor, ( Kevin) was friendly & knowledgeable, recommending what was necessary to deal with our rising damp & loft mould but also (very important) - advising us what was not. The technicians Kevan & Justin were excellent - friendly, on time and thorough, leaving the rooms affected clean & tidy when they left. We were also served well by Mark, the contracts manager at Yeovil, who was always available by phone or email to advise.”

Helpful Report

Thank you for taking the time to leave such a detailed review. We are delighted to hear that you would be happy to recommend Timberwise. It is great to know that the surveyor provided a friendly and knowledgeable survey, clearly explaining the work needed to deal with the rising damp and loft mould, while also advising where work was not required. Honest and straightforward advice is something we place a lot of importance on. We are also pleased that Kevan and Justin carried out the work so well and left the rooms clean and tidy once everything was completed. It is good to hear that Mark was able to support you throughout the process and was always available to help when needed. Your kind feedback will be shared with the whole team in Yeovil. Thank you again for your recommendation.

“Hi. I have recently had work completed at my property in Shepshed. From survey to completion I was really happy with the service. Jan Cresswell was our engineer and he did a great job, really thorough in my opinion. A really nice polite chap who was a pleasure to have at our home. Many thanks, Glenn Clarke”

Helpful Report

Thank you for taking the time to leave a review. We’re really pleased to hear that you were happy with the service from the initial survey through to the completion of the work. It’s great to know that Jan looked after the job so well and that his thorough approach and professionalism made a positive impression. We’ll be sure to pass your feedback on to him. Thanks again for choosing Timberwise.

“Neil from Lincoln branch carried out a small damp treatment. he covered down some furniture and was clean and tidy 5 stars from me.”

Helpful Report

Thank you for the great review Jemma. We’re really pleased to hear you were happy with the work carried out by Neil. Taking care to protect customers’ homes and keeping everything clean and tidy is an important part of the service we aim to deliver. We will be sure to pass your kind feedback on to Neil and the Lincoln team.

“Chris arrived and was polite, informative and most professional. Thank you .”

Helpful Report

Thanks for taking the time to leave a review - much appreciated

“Called Timberwise, on the Monday, Luke was excellent over the phone, dealing with the enquiry. Next day Chris Walker, came out to site.. Was very helpful and informative, and you knew you were dealing with an experienced professional.. Could trust in everything Chris said.. Best regards Dave Borden, Sheffield..”

Helpful Report

Thank you for taking the time to leave your review Dave. We are pleased to hear that Luke handled your enquiry efficiently and that Chris was able to attend site promptly the following day. It is great to know that you found Chris helpful, informative, and clearly experienced in his field. Your comments about the trust you felt in his advice are especially appreciated. Thank you for choosing Timberwise.

“Keith was fantastic - clear, helpful and friendly. Would highly recommend!”

Helpful Report

Thanks for taking the time to leave a review - much appreciated.

“The team at Timberwise were great throughout the whole process of installing our waterproofing system and damp proofing our house. They advocated for us as their client throughout the home-buying process and then carried out the work to a high standard once we had the keys. We’re very grateful to everyone involved, especially Ian, Andy, and Connie.”

Helpful Report

Thank you for taking the time to leave such a positive review. We are delighted to hear that the team supported you throughout the home buying process and that the waterproofing and damp proofing works were completed to a high standard once you had the keys. Advocating for our clients and ensuring everything is carried out properly is something we take great pride in. Your thanks will be passed on to Ian, Andy, and Connie. We are very grateful for your kind words and appreciate you choosing Timberwise.

“Peter did an excellent job inspecting our loft for woodworm. He was very thorough and informative giving a detailed analysis of the whole area using photos to illustrate. He gave a lot of advice for future reference in a friendly and professional manner.”

Helpful Report

Thank you for taking the time to leave your review. We are pleased to hear that Peter carried out a thorough loft inspection and provided a detailed analysis, using photos to clearly explain his findings. It is great to know that his advice for the future was delivered in a friendly and professional manner. Your feedback is very much appreciated. Thank you for choosing Timberwise.

“William Mulgrew was outstanding: helpful, efficient, and absolutely someone I’d recommend without hesitation.”

Helpful Report

Thank you for your feedback Lisa. We are delighted to hear that William provided such an outstanding service and that you found him helpful and efficient. Your recommendation is greatly appreciated and will be shared with him. Thank you for taking the time to leave your review.

“I’ve used Andrew Clark for damp surveys across a couple of my properties and couldn’t be happier with the service. The reports were extremely detailed, clear, and thorough, giving me real confidence in the findings. Communication throughout was excellent, and customer service overall was a solid 10/10. Massive thanks to Andrew Clark for such a professional and reliable service — highly recommended.”

Helpful Report

Thank you for taking the time to leave a review Izmir. We are delighted to hear that Andrew has supported you with damp surveys across multiple properties and that the reports provided were clear, thorough, and gave you real confidence in the findings. It is great to know that communication was excellent throughout and that the overall service met such a high standard. Thank you for your kind words and recommendation. Your feedback is very much appreciated and will be shared with Andrew and the team.

“Gary was very lovely and personable with a great attention to detail. He explained the issue and what actions are requried to resolve these. He was happy to answer any questions I had and took his time to ensure the entire flat is inspected. I will be certain to use Timberwise for any remedial works required in the future.”

Helpful Report

Thank you for taking the time to leave your review. We are pleased to hear that Gary was personable, attentive to detail, and took the time to carry out a full inspection of your flat. It is great to know that he clearly explained the issues, outlined the actions required, and was happy to answer your questions thoroughly. Thank you for your kind comments and for your confidence in Timberwise. We appreciate your feedback and look forward to supporting you with any future remedial works if needed.

“Keith came over to do an initial inspection of a damp wall in our bathroom and the wall on the other side of the bathroom by the stairs. He was friendly, knowledgeable and clearly very experienced. After he'd measured the moisture levels of various parts of the walls he came to the conclusion that we didn't need damp proofing work done at all. He explained why and it made a lot of sense to us. Keith's honesty and excellent customer service was great and basically, just plain reassuring. We're not the experts, we're dependent on contractors being honest and truthful. So whilst Keith might have left without a new job booked in, he left a great impression upon us. We would definitely recommend to anyone we know, who needs this work on their home, to give Timberwise a call. Just to add. We'd already had an inspection from one of the big damp-proof course firms. Perfectly nice people, but quoted us several thousand pounds for something that doesn't need doing.”

Helpful Report

We are really pleased to hear that Keith provided a friendly, knowledgeable, and reassuring inspection and took the time to properly assess the moisture levels before reaching his conclusions. It is great to know that his clear explanations helped you understand why damp proofing work was not required and gave you confidence in the outcome. We strongly believe in giving honest, evidence based advice, even when that means recommending no work at all, so your comments are especially appreciated. The fact that Keith left you with reassurance and a positive impression means a great deal to us. Thank you for your recommendation and for trusting Timberwise.

Timberwise (UK) Ltd is rated 4.8 based on 642 reviews