Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.71

4.7 Rating 724 Reviews

93 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 724 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 27th October 2023

Jess

Tiles360 Ltd 5 star review on 24th October 2023

Stuart

Tiles360 Ltd 5 star review on 26th August 2023

Tracy U

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the tiles look beautiful and we love them, when our builder was laying them he noticed that the routed grout lines don’t quite match up perfectly. If you didn’t know you probably wouldn’t notice from a quick glance but something to bear in mind.”

Helpful Report

Posted 2 years ago

Thank you for your review. We appreciate your comments and are pleased to hear you love your tiles

Posted 2 years ago

“The tiles are good. Look lovely in the hallway. But why on earth do they use a delivery company that only does kerbside deliveries? No good when u have lug the tiles upstairs. They should be taken to your door!”

Helpful Report

Posted 2 years ago

Thank you for your review and rating. we are pleased to hear your tiles look lovely in your home. With regards to the tiles being left on the kerbside, we do state that all deliveries are to kerbside only. This is a standard delivery policy for all online tile retailers as orders are delivered via a palletised service. The delivery drivers do try and get orders as near as possible to a door but the pallet pump truck can't go over loose or uneven surfaces nor up steps.

Posted 2 years ago

“The customer service was very good. However the online calculator for the amount of tiles needed was not correct as I have a whole box of tiles plus a few extra left over.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you feel the calculator didn't work for you, we have checked this and it is working as expected. When entering measurements fixed items like windows or baths can not be accounted for. It is also better to be slightly over for wastage and spares for the future. Unfortunately, you have 0.5 sqm of tiles over the wall area you have tiled.

Posted 2 years ago

“We love the new tiles but we’re disappointed with the returns process when we tried to get a refund for unused tiles. We were given courier details who charged an extortionate amount of money so offered to return ourselves to the address given (only an hour from our home) but were told this wasn’t possible. Won’t be using tiles 360 again for this reason.”

Helpful Report

Posted 3 years ago

We are pleased to hear you love the tiles but disappointed to hear you wouldn't use us again. We have been a closed site due to Covid and have been unable to accept unused tiles in person to the warehouse for this reason. We advise customers to return using a pallet service to limit any damage to the returned tiles so we can issue a refund. From experience, we know that using a general courier will result in the tiles being completely damaged resulting in us not being able to refund as they are not returned in a salable condition.

Posted 3 years ago

“Tiles were fine.but the delivery cost was extortionate. E deliveringcost more han the tiles..I've had items delivered from Australia for a lot less.”

Helpful Report

Posted 3 years ago

Thank you for your review and rating. Regarding the cost of delivery, we offer free delivery to most of the country on orders over £200. For smaller orders, unfortunately, we do have to charge a delivery cost that we subsidise from that we are charged. All tile orders are sent palletised regardless of it being one box as in your case or 100 boxes. This is to reduce any risk of damage.

Posted 3 years ago

“First , they did arrive in one piece by some miracle of care by the transport and delivery man ! No packaging ..for ceramic tiles ! REALLY ? They arrived in 'boxes' with open tops, made of very thin cardboard indeed and with just the glue at the seems to 'hold them together', not even any reinforcing tape and nothing to keep the package dry ....consequently the 'boxes' had fallen apart . Absolutely bizarre practice . I can't think of any advantage to anyone to not at least plastic cover and tape up these flimsiest of boxes with heavy, sharp goods in ! Second, the colour is not vibrant orange as per the website description and as depicted , but fairly dull, light, brownish-orange . ....So, also V. disappointing. ..but, my own fault as ''sending for a sample was recommended '' . I haven't started actually laying yet, but already in the first 8 tiles , one has a hole in one corner ( manufacturing fault not 'damage' as such ) . Sorry not to be able to give a good review, but the packaging issue truly needs to be addressed ...It really is a miracle they all appear to be in one piece ( so far as I can tell ) and hadn't all been smashed in transit ... The risk of return / proof of arriving damaged etc. /loss of customer good will. is really not worth the small cost of appropriate packaging.”

Helpful Report

Posted 3 years ago

Firstly, apologies for the delay in replying to your review but we needed to investigate what had happened with regards to the packaging as this is not our practice at all! There is no excuse for the mistake that was made with the wrapping of your delivery but unfortunately, that is exactly what happened…………a mistake and a slip through our checking process which has been addressed with the packing dept. With regards the colour of the tiles, we do not state these are a vibrant orange on the website and as you mention we do encourage customers to purchase a sample of a tile they are interested in before making a full order purchase. We aim to provide excellent customer service and if you want to contact us, we will replace any manufacturing faults in the tiles or refund you for these. I want to thank you for your honest review as it helps us to be better but it would have been preferable to have contacted us before so we could have rectified any issues.

Posted 3 years ago

Tiles360 Ltd is rated 4.7 based on 724 reviews